True Toys Avis 

5 099
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 2 sur 5 étoiles

I placed a sizeable order which was delivered yesterday. However, when I opened the box everything was just thrown into the box crushing lighter items. It doesn’t take much to pay a bit of care and... Voir plus

Noté 5 sur 5 étoiles

Fantastic company have bought many many toys from them. Excellent delivery service and excellent customer service. Had 1 issue with one purchase and was dealt with within one day and refunded even tho... Voir plus

Noté 5 sur 5 étoiles

was a bit hesitant about ordering from this company due to some bad reviews however i’m very happy overall not only the pricing was excellent the Communication and packaging was excellent the de... Voir plus

Noté 5 sur 5 étoiles

1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Voir plus

À propos de l'entreprise

  1. Magasin de jouets

Écrit par l'entreprise

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,2

Tous les avis

(5 099)

863 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Scammers and terrible customer service

Terrible, 90 quid order ten percent discount code with one day to use, all bar one item discounted so should have worked on rest, gave me less than 30p off the discounted item, nothing off the other 86 pounds worth, emailed and got told maybe I did it on the wrong date, sorry but I can read, sent proof and screenshot etc and was told oh so sorry it didn't work for you etc nothing like other companies who sort it by giving a new code...... eventually got another code a different way and again 90 quid order gave me 14p off, say 10 percent to get you to look then scam as not even 2 percent and some will still order as they want the item etc, also found all products cheaper even the om3 they had marked down, found that 11 pound cheaper than the sale price lol so not as cheap as they make out. Will stick with the entertainer and argos, at least they have fab customer service and their codes work properly

28 septembre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Angie,

Thank you for taking the time to leave your review.

We completely understand your frustration regarding this matter, and we’re sorry for the inconvenience caused.

Please email us at support@truetoys.co.uk so we can look into this for you.

We will escalate the matter to the relevant team and do everything we can to help resolve this and provide you with the best possible service.

Kind regards,
Amanda
True Toys Customer Service Team

Noté 5 sur 5 étoiles

Well laid out site with good prices…

Well laid out site with good prices also. Kept me up to date with delivery details, fast delivery also. Bought the bike early for grandsons Xmas present. Easy to site to order from. Would use the site to order future bikes for both my grandsons in the future.

24 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

AVOID!

I previously had a great experience with Bargain max. However I returned some items all sent back together in one box but was only refunded for one of the items in the box. I connected them and they said they hadn’t recieved the items at all despite me sending tracking info and saying I had been refunded for one but not the others. Never got my money back. EXTREMELY DODGEY. AVOID!

24 octobre 2025
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Daisy,

Thank you for taking the time to leave your review. We’re sorry to hear about the issues you experienced with your return and refund.

We’ve been unable to locate your order using the information provided. Please contact our Customer Service team with your order number so we can look into this further and work towards resolving the outstanding refund.

We’re keen to investigate this for you and appreciate the opportunity to put this right.

Many thanks,
Grace
True Toys Customer Service Team

Noté 5 sur 5 étoiles

I was searching everywhere for a purple…

I was searching everywhere for a purple scooter for my great niece. I have been searching for 2 months and nearly given up when True toys appeared, I ordered it and I received it two days later, absolutely pleased with how quickly I received it, easy ordering and true toys do a lot of great deals and so many different toys!!

18 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Bluey hoodie fleece

A great price for the Bluey hoodie fleece I bought for my grandson for xmas. Good quality and a great service from this company.

21 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Really bad experience and paid extra…

Really bad experience and paid extra for it to come next day and still not received plus it’s my sons birthday and he’s had no presents due to you not sending the parcel.delivery service has been awful and communication is horrible too.

16 septembre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Enma, thank you for your review.

We’re very sorry to hear about your experience, especially with this being for your son’s birthday. Unfortunately, we’ve been unable to locate the order details from the information provided.

Please contact us with your order details so we can look into this further and assist you as soon as possible.

Many thanks,
Grace
True Toys Customer Service Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Speedy delivery and great prices. I will definitely order from this company again. Highly recommended.

16 septembre 2026
Avis spontané
Noté 3 sur 5 étoiles

Good value convenient online store, however….

I’ve placed several orders from TrueToys; the items I have received have been of good value and were genuine products.
However, two main issues have arisen:
Firstly, a specific item I have ordered multiple of across different orders has frequently arrived damaged due to the poor packaging not securing them inside the box - the boxes have also been damaged badly on occasions.
Secondly, I have had orders cancelled abruptly a day or two after being placed due to an ‘error’ with their ‘stock levels’ displayed on their website.

15 septembre 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi Rowan,

Thank you for your review. We’re pleased to hear you’ve found the items you’ve received to be good value and genuine products.

We’re genuinely sorry for the issues you’ve experienced with damaged items and stock-related cancellations. We’ve reached out to you directly so we can work towards a resolution.

Thank you for bringing this to our attention.

Kind regards,
Ella

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