I placed a sizeable order which was delivered yesterday. However, when I opened the box everything was just thrown into the box crushing lighter items. It doesn’t take much to pay a bit of care and... Voir plus
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Lisez les avis des autres
Fantastic company have bought many many toys from them. Excellent delivery service and excellent customer service. Had 1 issue with one purchase and was dealt with within one day and refunded even tho... Voir plus
was a bit hesitant about ordering from this company due to some bad reviews however i’m very happy overall not only the pricing was excellent the Communication and packaging was excellent the de... Voir plus
1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun
Coordonnées de contact
4,2
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent
Very fast delivery, very good prices, great customer service, couldn’t ask for more.
26 août 2026
Avis spontané
Excellent delivery & much cheaper than…
Excellent delivery & much cheaper than other stores for the same bike would definitely use again
25 août 2026
Avis spontané
Amazing prices
Amazing prices! Delivery was fast and everything turned up in excellent condition.
18 août 2026
Avis spontané
Excellent service & quality
Excellent service & quality. Delivered on time as promised.
20 août 2026
Avis spontané
Inaccurate website description
I purchased com creator video walkie talkie (Order number 279865). The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received states it only has 9 video filters. The website description was inaccurate. However, the customer service was great. The issue was resolved swiftly after I raised a complaint.
22 août 2026
Avis spontané
Réponse de True Toys
Hi,
Thank you for taking the time to share your review. We are very sorry to hear that your item was not what you had hoped for, and I completely understand how frustrating this must have been.
Unfortunately, we’re unable to locate your order details from the review alone. Could I kindly ask you to reach out to us directly with your order details? We would love the opportunity to look into this further and work towards resolving the matter for you as soon as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind regards,
Ella
Excellent Service From Beginning to…
Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you
21 août 2026
Avis spontané
Amazing process and super quick…
Amazing process and super quick delivery, Thankyou!
18 août 2026
Avis spontané
Lovely item ordered Tuesday received…
Lovely item ordered Tuesday received friday, good communication by email, easy website to use first order for me and will definitely buy again, easy to put together and my boys haven't got off the swing all day.
14 août 2026
Avis spontané
True Toys ( True Scams)
My partner placed an order through this company for my nieces birthday present.
The POD is poor quality, it shows a bin with a house number… you can’t get to our bins as it’s stored in the back garden with access through a ginnel with multiple steps. When we queried this with TrueToys (TrueScams) a new POD was available a few days late showing my partners name printed although no date or time. We queried this again asking for a date and time, pointing out again that you can’t get access to our rear garden and that we have a ring door bell so if they can provide the date and time then we can review this but this information wasn’t available all they could do was give us a date even though the second POD provided had the date as blank.
We searched our ring door bell for DPD delivery, a driver pulls up empty handed, pressed the door bell but there was no answer (even the ring app says missed ring) and he walks back to the van. The footage of this has been sent to true toys but apparently there is nothing else they can do - we’re £60 short and true toys couldn’t care any less leaving us no option to look at a charge back through our bank.
Customer service is absolutely appalling, this has been on going since the 9th July, we’ve had to chase them for updates but I wonder if by some miracle they will contact us following a bad review…
9 juillet 2026
Avis spontané
Réponse de True Toys
Hi Rach, thank you for your feedback. We’re sorry to hear about your experience.
Unfortunately, we’re unable to locate the order from the information provided in this review. We want to look into this further and review the delivery details with the relevant teams.
Please contact us with your order details so we can investigate and assist further.
TrueToys Customer Service Team
Still no refund and claimed item delivered
Ordered my product on the 3rd July. Was apparently delivered on the 9th July. DPD posted a photo of the bin showing a number 16 and apparently that is confirming the address. Emailed on the 9th July and this company have tried every possibility to not take ownership and get DPD to fraudulently put someone's signature down to say it was delivered which they have not provided a timestamp from the delivery date. Numerous emails trying to explain my side and providing RING doorbell footage and got nowhere apart from them saying DPD have confirmation that it was delivered. Which is false as they haven't checked GPS tracking of the drivers location as that would of clearly shown him on a different address. Now its apparently down to the police to get involved as this company refuse to do any more in getting my refund back. Will never order from these scammers again and I hope others don't either
9 juillet 2026
Avis spontané
Réponse de True Toys
Hi Connor, thank you for your review.
We’re sorry to hear about your experience and understand your frustration.
We take concerns regarding deliveries seriously and do not want any customer to feel that their concerns have been dismissed. We remain committed to reaching a fair resolution and are actively working with you to resolve this matter. We want to ensure it is fully investigated.
Many thanks,
Grace
TrueToys Customer Service Team
Réponse de True Toys
Hi Lala, thank you for your review.
We’re sorry to hear about your experience and understand how frustrating this situation must be, particularly given the circumstances you’ve mentioned.
We have been unable to locate your order using the information provided in this review. We would really appreciate the opportunity to look into this and assist you further. Please contact our Customer Service team with your order details so we can locate your purchase and investigate the issue, including concerns regarding the faulty item and the return.
We look forward to hearing from you and working towards a resolution.
Many Thanks,
Grace
TrueToys Customer Service
All sorted now
After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been posted out to me. They arrived arrived shortly after our call.
Thank you
10 août 2026
Avis spontané
BEWARE they use Evri to deliver
BEWARE they use Evri to deliver. they lied and sent a failed delivery notice of someone else's parcel with a different address. The attempted delivery was outside Evri delivery time. I ordered a garden swing and evri clamed that it fitted into a small plastic bag. Beware possible SCAM. Evri confirmed multiple failed delivery attempts. Not attempts listed on tracking. Looking more and more like a scam
7 août 2026
Avis spontané
Réponse de True Toys
Hi Ian, thank you for taking the time to leave us a review.
We’re sorry to hear about your experience and understand your concerns regarding the delivery.
We have been unable to locate your order from the information provided in this review. We would appreciate the opportunity to investigate this further, including the delivery notification and the parcel details you received.
Please get in touch with our Customer Service team with your order number and any relevant delivery information so we can locate the order and look into this for you.
Many thanks,
Grace
TrueToys Customer Service Team
They called me after I left a bad…
They called me after I left a bad review , good response . Told them the problem and they asked for photos to be emailed . Done this twice , heard nothing since !!!!!
10 août 2026
Avis spontané
Réponse de True Toys
Hi Michael, thank you for taking the time to leave us a review.
We’re sorry to hear that your bike arrived with two left pedals and for the frustration caused by the difficulty in getting this resolved.
We’re pleased to have reached out to you by phone to discuss the issue and work towards a resolution. We appreciate your patience.
Many thanks,
Grace
TrueToys Customer Service Team
Great sturdy motorbike, easy assembly
Ordering was easy, delivery was quick.
Ordered Sunday arrived Wednesday
Easy assembly
Great sturdy kids motorbike with stabilisers
7 août 2026
Avis spontané
Ordered 2 fish and 2 turtles
Ordered 2 fish and 2 turtles. The fish are brilliant but the turtles are pretty rubbish.
5 août 2026
Avis spontané
Réponse de True Toys
Hi Alan, thank you for taking the time to leave your review.
We're delighted to hear that you're happy with the fish, but we're sorry to learn that the turtles didn't meet your expectations. This isn't the experience we want for our customers.
If there's a specific issue with the turtles, please don't hesitate to contact our customer support team. We'll be happy to look into this further and do our best to help.
Thank you for your feedback—it helps us continue to improve.
Many thanks,
Grace
TrueToys Customer Service Team
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