From the first enquiry to job being completed this company have been professional and helpful.
The lads that did the job were a great set of lads. Professional, friendly and left no mess at the end.
Would definitely recommend them, and if we moved Would definitely use them again.

I went with Trulawn as they are one of the larger installers in the UK and seemed to supply and install the grass.
I will start with the positives.
Competitive quote received quickly
Friendly and very quick installation team
Now the issues:

All in all I have ended up with a patchwork astro with unnecessary joins, installed by a team that used pacing instead of a tape measure. Then a sales person who gives completely contradictory information. The best saving grace my garden has CCTV and a clear sign saying 24 hour recording in operation so you would expect the highest professionalism and honesty. The original sales appointment about the joins the path and how zeolite works, and subsequent review after the installation which contradicted a lot of what was originally agreed, as well as all the installation, including the pacing, the realisation they were meant to remeasure, is all documented. This looks like it will end up with solicitors, the good thing is I paid on a credit card so have protection and have undeniable evidence. I am going to try a formal complaints procedure, in the first instance they just sent the original sales person back out to say nothing was a problem.

1. My ordered grass was unavailable, so I had to choose an alternative just weeks before installation.
2. The sub-base installation was fine, but the grass installation was a disaster. My garden is 11.8m wide, yet the installers never used a tape measure, relying on pacing instead. As a result, one section came up 3cm short, forcing a visible join that better planning could have avoided or at least placed more discreetly.
3. The sales rep assured me there would be only two joins, and his plans reflected that, but the final installation had three.
4. We discussed two layout options: one keeping a slab path, and one removing it. I confirmed via email that the quote accounted for the path removal, yet during installation, it was clear they hadn’t measured properly. This led to a patchwork of poorly joined sections, including horizontal joins that look like a complete bodge job.
5. The installers ignored instructions to remeasure, which they later admitted. They left early on the first day—five minutes of measuring could have prevented the mess.
6. When the sales rep returned, he said the joins would be invisible in three weeks, yet refused to put that in writing. Their terms conveniently state they don’t guarantee invisible joins, contradicting what he told me.
7. The Zeolite issue—sold to me as a product to combat dog urine smells—was also mishandled. I was told it would be brushed into the grass, but they only applied it to the sub-base, contradicting Trulawn’s own guidance and images of their zeolite installs. When I questioned this, the sales rep dismissed my concerns, claiming I “misheard.”
8. After my complaint, the sales rep denied any issues, claimed I was lucky they even had enough grass for the patched in a section (despite our prior agreement), and insisted three joins were unavoidable, though that wasn’t in his plans but at least couldn’t argue the strip shouldn’t have been in the most visible area. Other installers reviewed the work and confirmed it was poorly planned with unnecessary joins and that it is nonsense about zeolite not going on top of the grass.
All of the above is captured and I hope gets resolved before it ends up in a full legal argument but there is very clear misrepresentation and a lack of care and professionalism in the installation. A company that doesn’t use a tape measure is clearly not to standard.

Really happy with lawn and service. Team turned up bright and early, friendly, professional and tidy. They worked really hard and did a great job.

great job, helpful ,polite staff. lawn looks fantastic

Very helpful team and Charles was a great help

Everything from start to finish was great! Great service, great on communication and great on final results! Thank you ☺️

Trulawn were truly amazing from start to finish. Debbie was a lovely lady who surveyed the job giving ideas and info. The price was very fair and competitive too.
Everything was organised and dealt with by the company so all we had to do was to be there to let the guys in. The workmen were fantastic, polite, tidy and hard working, they did an outstanding job and totally transformed our garden.
Couldn’t be happier 😊

Very good service. Returned calls. Team that carried out installation were excellent. Very pleased.

Excellent service and quality from quote to completion.

The friendly professional team. Worked so hard, never took a break. Polite and took great care over all their work.

Great company
Great value
The guys who did the install were excellent at their job, talked me through each step of the install and made sure i was happy at each stage

This company was recommended and they met/exceeded expectation
Made sensible suggestions
Came on time,
Fitters very cheerful, polite and courteous
Left garden and drive clean and tidy
Kept us and neighbours informed of progress

The team were really friendly and got on with the work even though they hade a very interested audience at break and lunch times.

From the quote to the installation - these guys were great! Very professional and clearly know what they are doing.
The job was completed over 2 days - the 2nd day they sent 2 different guys- both as professional and friendly as the 4 guys that arrived on the first day- it's a good sign that they have a decent size workforce to accomodate any jobs that might spill over into the next day.
My garden looks great- hopefully the grass laid will be looking just as fresh in years to come!

Andrew from Truman in York has done a fantastic job installing a putting green, chipping area and bunker in our garden. After his initial visit he responded quickly with a very detailed quote. We worked up the design idea and then set a date for the works to start. The project was common time and on budget and we are really pleased with the finished green. It runs fast and true and will need minimal maintenance. I’d recommend Andrew and his team to anyone.

Firstly my lawn looks amazing. Better than my expectations.looks so realistic. The guys arrived on time and work was completed in 3 days as promised. They kept me informed with every part of the process. Would highly recommend this company to my friends. What a lovely friendly team of guys.

From start to finish this company was great. There was no pressure or upselling during the quote. Everything was organised easily and clearly. And the final installation is fabulous.
On the day the fitters were brilliant. Really friendly and polite. My garden was extremely muddy and all the waste had to be brought through the house. They were really careful and left the house and walkways exactly as they found it, cleaning up any mud that was brought through. They worked non stop and the finished quality was better than I imagined, having worked really hard to perfectly level my lumpy bumpy garden before laying the grass.
All this and at a very reasonable price. Would highly recommend.

Luke and his team did a really profesional job and were very pleasant as well. They were a delight to have on site and cleared up everything so that we hardly knew they had been here - apart from, of course, the new artificial lawn which looks superb. We are delighted with the appearance which exceeds our expectations. We would not hesitate to recommend Luke at Trulawn.

The three men who arrived to do the job were on time, just got on with the work, were very friendly and helpful with all their advice . The three were Brian, David and Connor - full marks to you all and thank you so much.
When I said I wanted to take some photos Brian immediately said he would do that and send them to me. Just such a good serice.

Excellent job