Truly Experiences Avis 

Desi replied quickly and managed to resolved a ticket situation for us which we are very, very grateful for. Wonderful experience and customer service after the initial stress of not finding the confirmation tickets.

Desi was very helpful.
Thanks!

Booking two experiences could not have been simpler and the assistance from Desi could not have been better and more efficient. Thank you!

I’ve used Truly for a few years now, both as gifts for others and as a recipient. Really great experiences and very prompt service from the booking team. In particular, Desi has been fantastic recently with my ever-changing dates/times! Nothing has been too much trouble for her. Thanks!

The service was excellent. Very quick response and super nice communication. Desi did a great job and booked our experience within a few hours.

I had a few queries before booking our lunch. Desi (Concierge) provided all the answers and could not have been more helpful.
I look forward to having a good experience at the restaurant as well!

very positive so far i hope for a fantastic experience

We had to cancel our experience because of COVID but Truly Experiences have been very efficient at reinstating the voucher and getting us booked back on at our chosen date and time. Desi was incredibly helpful by email and very clear with the information she sent us so we knew exactly what we were booking. We have already recommended Truly Experiences to friends looking to make bookings and wouldn't hesitate to come back to them again. Customer service this good seems to have become very rare these days.

Extremely impressed with the customer service. Desi Nikova was very helpful and communicated quickly. Such great service. Thank you.

Always excellent customer service. Have used them a few times now. Really helpful and quick to respond. Great choice of products and gifts

Great customer service! Quick response and booking time. I can’t wait to go now.

Great communication and prompt responses from Desi when booking our Aqua Shard experience. Thank you.

Desi Nikova has been really helpful in booking our experience. Very responsive and quick to help find alternative times when our preferred dates were not available.

Desi was extremely helpful and speedy and I very much look forward to my experience.

Desi has always been very responsive and accommodating. Thank you 😊

A very efficient and pleasant service from Desi.
All done very easily.

I bought my friend a voucher for the Rose Brunch at the Shaard. Desi at Truly made the booking with the Shaard and we were sorted. Then we had friends who wanted to join us so Desi sorted this out and has made sure we are on the same table. I can't thank her enough as I did mess her about a bit !
Well done Truly I will definitely be using you again.

Concierge booking service really easy to use and Desi was really very helpful in booking our Shard restaurant experience 😊

A great experience booking with the help of Desi. They were quick to respond to my original email & communication was brilliant. My husband & son are very much looking forward to their coaching sessions at Lords in May. 🏏 Would definitely recommend Truly & will be using them again in the future.

We have been given a voucher to redeem for a lovely restaurant in London and it has proved impossible to actually do so. Went to the website and we were informed that we couldn't book it through there and that we had to contact the Concierge@ email directly to do this. No answer from anyone at Truly despite several attempts to contact them following this. The listed phone number is beyond useless as it just directs you back to the website and the non-existent live chat service. All you can do on that one is submit a message and wait for an email back, that's just a contact form, and no answer received from that either. Not sure how we are supposed to proceed, or even exchange the voucher for something else, if we can't contact them.