Truly Experiences Avis 

We were gifted a Firmdale Film Club and meal and, due to unforeseen circumstances, we had to contact Truly Experiences twice before attending. They are excellent. Quick to respond, very polite, reasonable and above all hugely helpful. Their customer services, in particular Desi Nikova, are the best we have ever dealt with. Many other organisations could learn from their superior standards.

Desi handled my short notice booking - service was excellent.

We had to cancel our planned visit due to illness.
Re-booked with a lady called Vanessa who was
extremely helpful and responded quickly to our
new booking request.
All email replies came thru promptly.
Very happy with this companies service.

Vanessa was super helpful over email and prompt to respond

Sent an email to them 3 days ago & via chatbot- no reply. Tried phoning but not possible to talk to anybody.
I placed an order earlier this month & never received an email confirmation or certificate but the money has been taken.
**in light of this review Truly contacted me and showed proof that email responses had been sent which for some reason I never received. They used a personal email to finally reach me as it seems the official one wasn’t.
I have used Truly for a number of years and always been very happy with them. I have amended the rating to 4 stars from the original 1. One star deducted for following the awful trend of being unavailable over the ‘phone.

I received a voucher as a gift and when I try to book an experience the code does not work and it says to contact Truly experiences and the email provided does not work.

Desi was super helpful with a request I had . Many thanks 😊

What I love most about Truly and their staff is their friendliness, attention to detail and ability to always resolve things easily for their customers like myself.

I have just booked an 8 course tasting menu at the Cinnamon Club for this Saturday evening and the speed of response and helpfulness to resolve a minor issue was fantastic!! Special mention to Desi and Maria.

I have used Truly on several occasions now and always feel they come up to the mark in providing great experiences. Kevin J

Wonderful website with lots of ideas to cater for all tastes and budgets. Great and very helpful communication.

Great service again from Truly. Due to a train strike, I was unable to attend my booked experience, but Vanessa promptly changed the date for me at short notice (within the cancellation period). Many thanks Vanessa

Vanessa was really helpful setting up my experience even though my voucher had expired! Many thanks

Maria was so helpful helping me book my experience - super friendly and easy to use

Has this company gone under? I have not received any confirmation of the voucher I paid for. When I tried calling the company I got bounced to their internet bot, which in turn bounced me to an email address. When I emailed that email address I got undeliverable notifications. I tried a number of email addresses on the reviews listed below and they all bounced.

Maria-Teodora was very helpful in sorting my booking.

we could not use the certificate code we had to book our experience online, so instead we emailed Truly Experience and the concierge team were so quick to respond and very helpful.
They sorted our booking without any issues.

The team handled the booking of our long weekend in Scotland with care and attention and we had a great time.

Very friendly and efficient service. Made it very easy to book my experience.

Brilliant service from Ellen at Truly Experiences, amazingly helpful and super polite...thanks Ellen :)

We contacted the helpline to arrange our Restaurant visit. Although our date preferences could not be made due to the Restaurant closure for holidays, alternatives were proposed really quickly and confirmed ithin 24 hours.