I recently made a purchase from Trunks & Boxers for part of a birthday gift, from the ordering process to delivery all was good. Ordering straight forward and delivery when stated. Contents of order a... Voir plus
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Lisez les avis des autres
Great customer service. I needed to add to my original order after I had placed it. The company obliged with no issues at all. Unfortunately when my order arrived, it contained a different item tha... Voir plus
Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's fe... Voir plus
Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... Voir plus
À propos de l'entreprise
À propos de Trunks & Boxers
Écrit par l'entreprise
Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.
Our Brands
Shop by type
Shop Boxers Shop Boxers Briefs
Briefs Shop Normal Rise Trunks
Shop Low Rise Trunks SALE
- Delivery all over UK
- Same Day Dispatch, Tracked 48
- Wide Range of Trending Collection
- We care and will be happy to help you
Coordonnées de contact
Unit 3.B.1, 372 Ealing Road, HA0 1BH, Wembley, Royaume-Uni
- 07424003467
- info@trunksandboxers.co.uk
- trunksandboxers.co.uk
4,4
Excellent
470 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great product , Comfortable , I will be ordering more ,
easy to order , arrived in reasonable time even with postal issues , very impressed with my chosen undergarments ,
18 décembre 2022
Problem-free, satisfied experience
Simple to order, arrived in very good time, despite the postal issues and delays at the moment. Thank you!
17 décembre 2022
I have not received my order 😔 so…
I have not received my order 😔 so unable to review
17 décembre 2022
Réponse de Trunks & Boxers
Your item has reached Romford MC and will now be sent to your local delivery office.
Please can I request to re-review this, you ordered on 11th and there were weekend and Royal mail strike.
Your entire tracking is on order confirmation records.
thanks
ajax
Excellent Service
Extremely fast delivery especially considering the weather and strikes! Well done.
16 décembre 2022
Easy to order & fast delivery…
Easy to order & fast delivery even though postal & delivery strikes were on. Happy to have got this Christmas present in time!
16 décembre 2022
All very efficient and easy .
2 décembre 2022
Arrived quickly, all in order
Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's festive season; in its original boxes and a bag. Only downside I think is the itemised invoice is stuck outside so whoever picks up the parcel knows exactly what's inside and how much the goods are worth. Otherwise, would most likely buy from again.
8 décembre 2022
Good and friendly stuff
Good and friendly stuff , easy for reaching the customer services
11 décembre 2022
Impressed
From purchase to delivery I was kept informed of the order progress and all went very smoothly. It was a very quick delivery.
5 décembre 2022
The items were poorly packaged which…
The items were poorly packaged which resulted in the boxes that the items were in being crushed. As these were for presents I was not impressed.
Update on 18 January 2023.
I have had no further contact from this seller.
7 décembre 2022
Réponse de Trunks & Boxers
Dear Caroline
I am sorry to listen to the packaging being damaged, they are well packed but sometimes if they get damaged in transit.
I will be in touch to resolve this on email.
Regards
Ajax
Buying from these guys is like playing Russian roulette
I honestly wouldn't recommend this company to anyone. I ordered a three pack of Calvin Klein briefs because I wanted the specific colour selection it offered and they were in stock when my order was placed and my money was taken. A completely different set of coloured briefs arrived, however, with a note saying my order was out of stock and they'd provided a pack in similar colours (if neon yellow and bright sky blue are 'similar'). What's more, on checking the prices I discovered the pack they sent appeared to be a pound cheaper than the one I ordered!
I'm clearly not the first person this has happened to so it seems to be 'a thing'. What kind of company - other than a supermarket - arbitrarily provides substitutions? And at least supermarkets have the courtesy to ask if you're happy to have substitutions. Imagine ordering an Adele album from HMV and getting a Paloma Faith one because someone thinks they're similar: it wouldn't - and shouldn't - happen. Yes, they gave me the option to return them (though no return label was provided) but having read about the wait for refunds and the hassle of returning during the postal strikes I decided to cut my losses and write off the whole shopping experience to experience. Once bitten, twice shy, as they say. There are plenty of other reliable places to buy underwear from online so buy your pants elsewhere and avoid this amateurish set up at all costs.
5 décembre 2022
Avis spontané
Réponse de Trunks & Boxers
Dear Lee
Apologies the experience you have had in this order. I am sorry to hear this, can you please contact me directly on order@trunksandboxers.co.uk with your order number so I can take a look for you and resolve this.
Regards
Ajax
Really good value and fantastic…
Really good value and fantastic service. Goods arrived really quickly
2 décembre 2022
PANTS!!
PANTS!!
All good - reasonable price, what was ordered arrived correctly and quick delivery. Will return next Christmas!
5 décembre 2022
Avis spontané
Did what they say on the tin.
7 décembre 2022
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