I recently made a purchase from Trunks & Boxers for part of a birthday gift, from the ordering process to delivery all was good. Ordering straight forward and delivery when stated. Contents of order a... Voir plus
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Lisez les avis des autres
Great customer service. I needed to add to my original order after I had placed it. The company obliged with no issues at all. Unfortunately when my order arrived, it contained a different item tha... Voir plus
Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's fe... Voir plus
Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... Voir plus
À propos de l'entreprise
À propos de Trunks & Boxers
Écrit par l'entreprise
Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.
Our Brands
Shop by type
Shop Boxers Shop Boxers Briefs
Briefs Shop Normal Rise Trunks
Shop Low Rise Trunks SALE
- Delivery all over UK
- Same Day Dispatch, Tracked 48
- Wide Range of Trending Collection
- We care and will be happy to help you
Coordonnées de contact
Unit 3.B.1, 372 Ealing Road, HA0 1BH, Wembley, Royaume-Uni
- 07424003467
- info@trunksandboxers.co.uk
- trunksandboxers.co.uk
4,4
Excellent
470 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Incorrect item sent, impossible to return!
I ordered two sets of boxers. They turned up in quite good time however, one of the pairs were wrong. I tried to follow their return process on their website however the link didn’t work… there are two email addresses, one is an orders@ email and the other is an info@ email. Neither emails work and you get a bounce back message… so after some investigation I found a phone number for the parent company… so I called the landline, no answer.. so I rang the mobile… finally got hold of a man who runs the website trunks and boxers. He said to use the contact form to get in touch with the company, which I did immediately and he said he’d prioritise my email. 24 hours later, still no reply. The trouble is, the website says that unless you have an authority to return you cannot return the goods. They provide a postal address to return but make all sorts of statements about if things get lost in the post and who’s responsibility it is to make a claim blah blah blah… I have been trying to return an incorrect item for 7 days now, it is incredibly difficult which I assume is done intentionally. Based on this experience I give 1 * luckily they are based in London so next I plan to drive to the warehouse to sort out and make my return if that exists of course!
Update Friday 16th Dec 22
After having to call this company again, I finally received a pre paid return label last Thursday. I returned the incorrect item that was sent last Friday. It has now been a week, I have received no refund and have not received the correct item. As explained to the guy on the phone, this was a Christmas present for my father. I have a last few days to receive my correct item before I have to leave for my parents house and take with me no gift for my dad. This has been going on for weeks now with my original order being placed on 29.11.22. The owner of the business has given a reply to this review implying that he has provided a good service and that my correct item has been sent out. This simply isn’t true. I will be ringing him today, again. Awful experience
7 décembre 2022
Réponse de Trunks & Boxers
Dear Josephine
Apologies for the delays. It is always possible to send the wrong item back for the full refund or replacement.
I have sent the FREE tracked label and would request you to send the incorrect item back .
I will post the correct ones as well.
This sort of experience is not normal and we have 10000's happy Customers.
*** We have despatched the correct ones and shared the tracking details as well and it will be delivered today 16/12 or tomorrow, please check tracking.
Regards
Ajax
Not the product type I ordered
Not the product type I ordered. It said longer leg and they sent shorty
2 décembre 2022
Réponse de Trunks & Boxers
Dear Customer
Apologies for this mix up, I have sent you Free Return label to sent this item back for replacement.
Regards
Ajax
Great service
Great service, thank you! Order packed and received in good order. Good quality items and fast service.
5 décembre 2022
Great service
Very happy with the service from Trunks and Boxers, even though my order was caught up in the postal strike it came quickly and I was kept informed.
5 décembre 2022
Exactly what I needed with fast delivery
1 décembre 2022
Managed to get a style and brand that…
Managed to get a style and brand that was out of stock elsewhere. Good communication about the delivery.
3 décembre 2022
Great service excellent quality
3 décembre 2022
Sent the wrong colours
I ordered 2 lots of 3x purple Jeff banks boxer short trunks and had 2 lots of Green turn up.
I cant be bothered to send them back as so now have Green and not the colours i wanted. Nice quality but the picker must be colour blind.
2 décembre 2022
Problem with incorrect description of…
Problem with incorrect description of content. Resolved Quickly and to my satisfaction by Ajax
30 novembre 2022
Easy to order.
Easy to order.
Arrived quickly.
They are Christmas presents so can’t say what they are really like but I know that the brand is a good one from past experience.
29 novembre 2022
Excellent service.
29 novembre 2022
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