Trust Business Avis 

We left Talk Talk who we had been usıng for more than 10 years. But, when Mr. Abdul Aiı Elaouzı approached us we decıded to switch.

We explained our requirements to Mr. Elaouzı and he listened ıntentıvely. And we trusted hıs judgement and professionalism ın provıdıng us with a solution to the problems we had.

We had amazing support from our Account Manager Mr. Elaouzı and when we called hım for support, ıt dıd not matter ıf ıt was morning/evening or weekends, we had a prompt response, whenever we called.

The backup technical support team Mr. Elaouzı assıgned to us were also very professional especially Prasenjt, who went the extra mıle for us even at the weekends.

Conclusion

I would recommend Trust Business to any busıness looking for quality of service, value and a sales manager who responds ımmedıately,.

Trust Busıness has human ınteractıon on the fly and NOT automated answering machines, when you need help.

Thank you Trust Busıness

I had issues with internet and Surajit was very professional and sorted it out quickly.
Thank you

Mr Abdul Aiı Eiaouzı and hıs support team helped us to ınstall and setup our servıce. We were constantly ın touch wıth the backend technıcai team wıth exemplar support from Prasenjıt and Praveen who ensured we had a smooth transıtıon.

Overall, very satısfıed wıth Trust Busıness especıaiiy Mr. Elaouzı who I personaiiy thınk he ıs a great asset to the busıness.

I would personaiiy recommend Trust Busıness to aii, especially my associates, frıends and famıly.

From inception Abdul Ali Elaouzi supported our requirements with exceptional dedication.

The installation was a smooth transition and we were pleased with the results and the solutions that Trust Business has brought to our business.

Pintu got my phone working after a fibre install. very efficient and halpful

I am so grateful to Mr soumik who is a gentleman.
He patiently helped me to set up my router and do connection.
While a go that there was an issue with my connection at my business .He helped greatly till everything was in working order.
Thank you again Mr soumik
By the way the internet is so fast and I am glad for being with this company.
Thank you
Mohammad

Great experience with Trust. Our phone line and broadband were down and Pintu acted very quickly to resolve this issue. Fantastic customer service throughout. Highly recommend

Has a great interaction with pintu who was patient and well knowledgeable.
He guided and advised me accaccordingly to solve my issues.
Thanks again

I would strongly advise people to avoid this broadband company. They advertised a cheap monthly price and made it sound like I was getting a great deal, but after signing up, my bills started increasing with little to no clear explanation. The pricing they promised and the pricing they actually charged were completely different.What made the experience even worse I was trying to cancel. Customer service was unhelpful, I was passed between departments, and every attempt to leave was met with excuses, delays, or additional charges. It felt like they were making it as difficult as possible to end the contract.The whole experience has been frustrating, misleading, and stressful. If you're considering this provider, read every detail carefully and be prepared for unexpected price increases and a difficult cancellation process. This by far is the worst company I have ever been with

Prasenjit was very helpful and good communication and helped me fix my broadband problem and everything is up and running

Pintu Gosh given me a quick satisfying technical help to get my new device up and running. All companies should have simple solutions like this rather waiting and going through 2-3 people before reaching what’s needed. Thanks

Pinto was very extremely helpful in helping set up my modem and phone line. Thank you!!

prasenjit was really help to fit my issue about ongoing my transfer internet day. succefully configured internet is up and running.

Prasenjit handled the Oyster setup professionally and demonstrated good technical knowledge throughout the process. The setup was completed efficiently with proper attention to detail, and all necessary configurations were carried out correctly. Communication and coordination were maintained properly during the task, ensuring smooth progress without unnecessary delays.

He also showed a proactive approach in addressing concerns and verifying the setup to ensure everything was working as expected. Overall, the Oyster setup was managed well, and the work reflects responsibility, ownership, and a good understanding of the process.

Thanks — glad it helped.

HI, had a problem with time on my phone handset not updating after start of DST. One message to customer service, received a call back within minutes, change were made at the server end and now its all good. Excellent service the IT/Tech guy.
Prasanjit

prasenjit was very helpfull assistance
he0lped me to set a hand set system and tested incoming and outcoming call

The worker pintu is very very calm and patient and I’m very grateful and I hope this company keeps this employee forever as he is an asset to the workplace, truly kind and supportive and helped me the entire time thank you

Very disappointing experience with Trust Business.

I switched my business broadband from BT after being promised that my monthly bill would match my previous BT bill of around £38-39 per month. Based on those assurances, I agreed to move my service and ended up paying around £160 early termination charges to BT.

After switching:
- monthly invoices increased to £51-58+
- additional charges kept appearing
- CCTV and internet setup issues remained unresolved
- customer support was extremely poor
- I repeatedly chased updates with little or no response

A manager even asked me to send all evidence and billing details through personal WhatsApp, but after sending everything requested, communication mostly stopped.

As a business owner, reliable internet and honest billing are extremely important. Unfortunately this whole experience caused financial loss, stress, wasted time, and disruption to my business.

I strongly recommend that other businesses:
- get every promise in writing
- carefully check all invoices
- fully understand contract terms before switching

I am now pursuing a formal complaint regarding this matter.

I was connecting my WiFi extender in our restaurant, Mr Praveen was very helpful and patiently helped us set the boaster over the phone.
Many thanks