Our experience was ace from the first phone call to the completion of our new boiler fitting. Would 100% reco!mend this company to anyone who wants a reasonably priced new boiler fitted
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... Voir plus
L'entreprise a répondu
The whole onboarding process was smooth and professional. It felt that the Which? Trusted Trader platform was well regulated and endorsed only truly 'trusted traders' rather than a money grab to promo... Voir plus
L'entreprise a répondu
You have been so helpful and guided me through the whole endorsement process, with such patients and been so professional! Thank you Simone you’ve been fantastic!! All the best
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Coordonnées de contact
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, Royaume-Uni
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4,7
Excellent
410 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Clear Compliance Instructions
Our experience was a pleasure, all instructions to comply are clear and detailed. The staff are welcoming and helpful as you go through this process. The timescale to supply information is difficult but thankfully the staff worked well with us and were appreciative of a busy business environment.
31 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very frustrating experience
First off I get a rogue trader from Which? "Trusted" Trader who did a kitchen installation from hell! Still have issue 10 months on and no electrical certificates. When I try to discuss a complaint about them with Which? I find they have an unmanned line so you can't just phone up and speak to someone. I am as frustrated with Which? as I am in the incompetent trader they advertised in the first place.
13 février 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your feedback. We’re sorry to hear you haven’t had the experience you expected. Which? Trusted Traders takes all feedback seriously and are concerned about your experience with one of our traders, so please call us on 02922 670 040 or email us at trustedtraders@which.co.uk so we can log your complaint.
We appreciate the time you took to leave us this review. Thank you.
A frustrating encounter with Which? Trusted Traders
I submitted a 5 star review to Which? Trusted Traders about a trader accredited by them.
After my submission, Which? Trusted Traders sent an email requesting proof I was a genuine customer of the trader I had reviewed, either by submitting paperwork, or by ringing to confirm by telephone.
As I didn't have access to paperwork at the time, I rang Which? Trusted Traders, encountering a voicemail message stating they were too busy to answer my call, inviting me to leave a voicemail message instead. Two days later, having heard nothing, I followed up with an email to Which? Trusted Traders, asking them to get in touch. At the time of my Trustpilot review, over a week after my initial contact with Which? Trusted Traders, I still had received no follow up from them. Meanwhile, my 5 star review for the trader sat in abeyance, I feared indefinitely.
It seemed ironic that Which?, a charitable organisation set up to be the Consumer's Champion, seemingly failed so miserably to provide a decent service on behalf of its customers, who pay handsomely to subscribe to the Which? Trusted Traders service.
Following my review on Trustpilot, Which? Trusted Traders immediately made efforts to contact me to enable the issue to be resolved. As a result, I have raised my rating from 2* to 3* to reflect my overall experience with them.
29 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Hello,
Thank you so much for taking the time to leave us a review, we sincerely apologise for the delay.
We have recently updated our internal processes, which may have been the cause - however, the reviews team are aware and would like to reach out to you.
As Trustpilot and Which?'s review systems are separate, we have requested further information for you via Trustpilot to ensure we have the right contact details for you. If you would like to contact us in the meantime please email trustedtraders@which.co.uk with the reference "Trustpilot Review" or call us on 029 2267 0040
This level of service does not meet our usual standard, and rest assured that we are taking immediate action to rectify this and ensure it's resolved.
We apologise for any inconvenience caused and appreciate your understanding and patience in this matter.
Very easy and great communication…
Very easy and great communication throughout the endorsement process.
5 février 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for such great feedback We love to hear from our endorsed Traders, and we're looking forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Just had a Rock back door installed and…
Just had a Rock back door installed and fitted which included a canopy by greener glazing. The service provided by this company was excellent and first class, the fitters were friendly and polite. The overall installation and finish was top marks, the door and canopy quality really stands out, I am impressed with both companies Rock doors and greener glazing. Both companies offer 5 star service, I would recommend both companies to any new customer.
1 février 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Which? Trusted Traders gives our…
Which? Trusted Traders gives our business a boost. We find that our customers value this accreditation and trust it.
We have a supportive account manager who has good ideas for getting reviews.
4 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thanks for such positive feedback! It’s always a pleasure to hear from our endorsed Traders; we certainly look forward to supporting you as a Which? Trusted Traders member; in the meantime, we'll be sure to pass on your kind comments.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Every step is checked and helped
Every step is checked and helped. I think they are the best there is.
30 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Confident of reliable service from Tom Leonard
Our previous combi boiler was a Worcester, and when it was about 18 years old we wanted a replacement of the same make as it had been very reliable. Tom Leonard recommended a Worcester Bosch which was slightly more expensive than the one we picked out, saying it was a better model with a somewhat bigger capacity, and would not have to work so hard to run central heating and hot water together.
We took his advice, and have been highly satisfdied with the result, and the annual servicing he has performed since January 2018. He is pleasant, polite and tidy. And so far, totally reliable.
29 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Amazingly helpful
Amazingly helpful, every step of the way with helping my company become endorsed by the which trusted trader scheme, I would highly recommend this services.
26 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Trader!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Highly recommended
Very easy to work with, they took their to understand my business and how it works. Helping me to make changes to improve the business and giving me the support to help me grow. I would definitely recommend.
23 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass on your kind feedback to the team.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Réponse de Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Your kind feedback will be passed on to Kristin.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very helpful and polite staff
Very helpful and polite staff. Always helpful always going the extra mile.
13 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to share such great feedback! We are very much looking forward to supporting you as a Which? Trusted Trader.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great Endorsement scheme to help grow…
Great Endorsement scheme to help grow my business. Professional and very serious.
15 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our newly endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Excellent service
Both Beth and Tom were great!
They made the whole process go smoothly, with no complications.
11 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass on your kind feedback to the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Kasey was very helpful and patient…
Kasey was very helpful and patient whilst taking me through the joining process.
10 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for such great feedback! We look forward to supporting you as a Which? Trusted Traders member. Your kind comments will be passed on to Kasey!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Becoming a Which trusted trader was a great experience
Becoming a Which trusted trader was a great experience from start to finish. One of the most rewarding parts for us was our face to face appraisal, where we were really grateful for the input and suggestions from the assessor. Although our staff are highly dedicated and focussed on customer service, it was especially useful to have our systems tested and studied to add even more levels of professionalism. All in all, it was a very rewarding and satisfying experience for all of our staff.
9 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thanks for such positive feedback, it was a pleasure to read! It’s always great to hear from our endorsed Traders; we certainly look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very professional on boarding from…
Very professional on boarding from Kristin always answered every question or would get back to me very quickly- we recommend anyone interested in becoming a member
4 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Your kind feedback will be passed on to Kristin.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Join process
We continued our company's participation process in wich trusted trade together with Beth. She helped us a lot in this process. I would like to thank Wich and Beth for their support.
Best wishes
2 janvier 2024
Avis spontané
Réponse de Which? Trusted Traders
Thank you for such great feedback! We look forward to supporting you as a Which? Trusted Traders member. Your kind comments will be passed on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very Professional
From start to finish the guys at Which? were absolutely amazing. They were professional, reliable and thorough and has definitely improved things.
22 décembre 2023
Avis spontané
Réponse de Which? Trusted Traders
Thanks for such great feedback! It’s always a pleasure to hear from our endorsed Traders; we certainly look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
This has been a very straightforward…
This has been a very straightforward process, with clear and precise information and instructions throughout. The guidance I received has beed much appreciated and as a result has improved my business to an elite level. I'm very much looking forward to working alongside Which for many years to come.
22 décembre 2023
Avis spontané
Réponse de Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.