Trustpower Avis 

S2 sofas
Will and owen have just delivered my new sofa i only went down this morning to look around I wasn't rushed are bothered their are help buttons all around if you need help it was the best customer service ive ever had thankyou. It was delivered 4 hours later.
Will and owen took my old sofa out for me, they was so polite and helpful they explained everything clearly thankyou so much

10 year customer, very bad internet. if you want to play games like LoL,Rust,Tekken,CS2, watch a stream, or anything internet related do not sign with them. called 5 years ago for a new modem but was locked into a deal and they sent 2 of those portable ones you connect in your room which connect to wifi/ethernet but ethernet is not giving the same as it would be connected to the actual modem.. also do not fall for their scam deals with power. not worth in long run. will be going with someone else going forward

The internet is so incredibly slow and cuts out frequently - am changing now that my term has expired!

Really bad internet service, the the 300/100 plan, can barely get close to 150mbps, might as well just have got a lower plan from another provider an pay less, an yes my house line has the potential as I use to pay for a 1000mbps plan.

Constance line drop outs monitoring of my usage slow streaming had enough looking for another provider

I am not happy with trust power. All they say is 24h fault still doesn't fix the problem 🤦🏽‍♂️ . The should keep to there word

The worst company for power, broadband and lpg I could've had. They never want to solve any problems, the call centre people are very sarcastic, they "laugh" at others issues.

I had ordered 2x lpg bottles, when I though I was going to have both installed, they actually just took the old ones away and didn't install the new ones. Now hi have no hot water at home and they're saying I need to wait till 48hr to get the new bottles.
This is ridiculous!! Never sign in for this company people, that's my advice.

Rip off, scam company. I own a holiday home and was there 2 days last month.. $500 power bill!!!! The entire house was turned off. Will definitely be speaking to my lawyer about this. Can’t imagine how many struggling families don’t realise this company is ripping them off.

After a missed payment, which was meant to be transferred to a different client, trustpower loaded this against my credit rating and has caused further issues. After this It took a few goes for them to understand the account was to be transferred. I will never recommend them to anyone I know and will suggest people to not use them.

Dont go there 8 days and no gas, the person on the phone was rude. We had power and internet and were new to gas. Will be changing all our things to another company

Expensive, least flexible, not many exciting offers. Its not worth spending when you have ample amount of providers available now.

Planned fault still occuring and power has since not been turned back on. Contacted customer service rep all they could do was carry on asking me verify questions for over 5 mins highly dissapointed with the service will be moving elsewhere for power and recommending others do the same via this review.

Terrible Terrible Terrible- frequently cuts out or is very very slow!

Just another greedy NZ company. They have increased the fixed line change from $1.45 to $1.68, (2.25 times the rate of inflation) cynically because it’s unavoidable. This puts these pack of price gouges up with the Aussie banks as rip-off merchants. You can see from the low consumer feedback how bad they really are at all facets of their business.

One of the worst power company I have dealt with for the internet and power. Bunch of liars who just wants your money.
I have been with them for a year and all I had was just constant problems and being overcharged on monthly basis. I still don't understand how could you charge $2.10 daily charges where the industry average is $0.79
I would not recommend anyone to join the. Do not get scammed by their fancy giveaways guys. In a long run, you will regret your decision.

Blatant lies from their Sales staff but at least the technical support staff are helpful & courteous.

I have been connecting to the internet in different houses, with different companies since about 1998 & have never had so much stress & aggravation as I have had dealing with Trust power.

Firstly their Sales rep was full of crap, telling me the Trust fibre optic speed was 2000mbps. (max). Once connected I find out it is only 960 mbps max.

I also explained to the sales rep I needed 2 devices connected by Ethernet cable to the router (my TV & PC) & was told the router has 2 Ethernet ports so that is no problem. That was also crap - the Router only has ONE spare port, meaning I had to buy a Ethernet switch/ hub, & meaning I now have yet another device constantly turned on & drawing power & even more cables to try to hide..

Trustpower also forgot to send me the router, so I had to ring customer support & wait for ages to speak to someone, just to ask that they actually send me the Router.
I followed their set-up instructions to the letter but I could not connect. Thinking I must have missed something, I did this numerous times but still could not connect, so I had to ring trustpower again.

Apparently the problem is their Routers are incompatible with Android 13 & need to be firmware updated by their support staff. Although this is a known issue, they don't tell you in this in advance, instead just leaving you to waste your time trying in vain to connect, until it eventually dawns on you there must be some sort of problem with the equipment.
I was told they dont tell you because this problem with Android 13 has only been around for 2 weeks, but this doesn't add up as Android 13 rolled out on Aug 13, 2022 - over 7 months ago.

The day after I reported the issue I got a call from technical support saying the Firmware update was done & I can now connect. However I STILL had problems & couldnt connect, so I had to make yet another call to technical support. Apparently the person that did the firmware update forgot to clear some settings on my system.

So to sum up, I am now FINALLY connected, but I had to jump through hoops to achieve this, make numerous calls to customer support, after being lied to by their sales rep.

Even better is that I now find out Trustpower are billing me for the period I could not connect to the internet.
Trustpower supplied me with equipment that needed updating before it could connect & I consider being billed for this un-connected period rather unscrupulous & somewhat malicious.

So please be aware, this is the type of company you are dealing with. You have been warned.

About 2pm today I rang Trustpower as a tenant had left and I wanted to keep the power on temporarily until someone else came in to choose their own company. Apparrently the power stays on for a couple of weeks to let you get sorted. When they quoted me a daily rate of $2.18 and said that was the best they could do, I said I'd be looking at a company I was already with that offered better rates. I went over the house to do a few things and by 5, the power had already been cut off! What a bitchy thing to do - so glad I didn't agree to a contract with them.

I joined trust power a couple of weeks ago, while you guys were trying to get my business i received countless calls and emails, i was promised a samsung appliance when joining and i even opted to upgrade the appliance for 400 dollars which i paid straight away, i was also asked to pay a bond of 150 dollars which i also did straight away. I moved to a new building which means i don't have any appliances yet, so i am counting on the appliance i was offer, I was expecting this to be way less painfully slow. My internet installation was supposed to happen this upcoming monday (14th of november) between 1pm and 5pm, of course i had to ask a day off to be available for this, but on friday (11th of november) i was notified that my installation was going to be moved to the 30th of november, 16 days away, so that means that not only i will not have internet for another 16 days which is incurring me in extra costs and in a days job lost wages, but also that are not sending the appliance that was promised until this happens, so i called and asked for solutions to that, being offering me a wireless internet asap and the appliance to be sent regardless or something, but all their channels failed to offer me any solution, even worst, one of their staff (this was recorded in the TrustPower phone app chat) promised me to personally call me on saturday morning at 9:30, i woke up one hour earlier waiting for the call which i never got so i reached again through the chat and other staff told me that yes, effectively the promise of someone calling me was made but that there is no way of that happening because they dont call people on saturday, so I was clearly deceived, lied and mocked around by their staff. Is the first time this has happened to me in New Zealand and this a very bad experience specially being my first experience hiring a service for my first home, I hope this guys train their staff better for the future and address the way they treat customers.

In the heat of the moment I asked to cancel the services and for my money to be refunded, but they couldn't even guarantee me that without charging me extra fees, of course i need the services and I want to have them, but I also demand a solution to this inconveniences as it is their responsibility as a service provider and as the things you promise and offer.

PLEASE DO NOT SIGN UP WITH THIS COMPANY!!!!!!!! They make out the are cheap at first then you sign up for 24 months and your stuck in a contract paying bills upto $500!!! My bills get higher every month and there is no way I use that much. And trying to get hold of them to explain this is not correct, they will just brush it off. Disgusting Company. You should be ashamed.

Trust power cut off our power for no reason for 48 hours due to an error in their internal systems. Our power was off for 48 hours due to their mistake. The food in both our fridges had to be thrown out. They refused to compensate us for this food. I am taking them to the disputes tribunal for the compensation and have moved to another power company after 20 years with them. Don’t use Trustpower