Trustpower Avis 

Most disgusting supplier ever single person alone $800 current monthly power and internet bill average $400 a month power and internet bill $240 per month direct credit only on address for supply
They have a 1 penny ave 1b Penney ave b1 penny ave 95 anzac ave rang up to address the issue that there is only one address for power and internet supply was spoken to very rudely and in such a disgusting manner then hung up on rang up again only person in the property $800 month bill rang up to discuss the issue address concerns and billing addresses told to pay the bill in full used my own bank account then they tried to completely take full authority over my bank account
They are nasty frauds that will do anything for anyones money they even try pull sly angles especially when it comes to anyone on contract agreements
I hope no one will ever fall into financial hardship or any credit traps under these people ever again
They seriously distort the word trust and give such a disgusting unrealistic and distorted meaning to the word trust all together
I don't even think they would even care if children or old people went without because of there self entitled unrealistic financial expectations of others!
💯🤬🤬🤬🤬😡🤬🤬🤬🤬💯
They need to be thoroughly investigated because of there financial abuse towards so many people! 💯🤬🤬😡🤬🤬💯

Stay well away, they gave us a pricing of $1.07 per day, we signed up then got an email saying $2.15 per day. Spent weeks chasing and emailing.... and in the end, they told me I knew because it was for a non-primary dwelling. basically, called me a liar and well go somewhere else if you don't like it... like stuff you Trust Power, or more like LACK OF TRUST POWER...!!!

They’ve tried hard to disconnect me, sometimes over as little as $50. I’ve hit my highest ever bills in the last 2 years which is pathetic! $500-$800 bills are ridiculous when we aren’t home most of the time. Kids at school and 3-5 days a week I’m at work or paying bills away from home. Not to mention the fact that they love piling up the over due fees and disconnection fees to bump what you owe them up further. Try to message their stupid messaging system and get someone who doesn’t read what you say and is a total waste of time. Don’t waste your time!

Make sure you read the fine print/terms of conditions or question everything. My elderly parents were charged just under $1000 for their final bill before changing to PowerShop. $430.34 just to change although there is no term contract in place. Try to call and it is always that there are a “high demand of calls” with a long wait time- well maybe yous should stop ripping off your customers. GREEDY

I was a little skeptical at first about Trustpower, but I decided to sign up either way because I needed a washing machine. I can tell that not only have I got a great product for super cheap, everything just works. The internet has never been better, power and LPG prices are fair, and I pay everything all at once through the app. The app could use a little improvement, but it does its job. Hardly recommend to everyone, especially if you need to get an appliance for your house.

Switch at change of address seamless.
Enducement to change not so seamless. "Free" appliance still missing in action after 7 weeks Latest "we will advise delivery date in 2-4 weeks????!!!!!!! Update Appliance finally arrived damaged beyond repair. Trustpower pass all responsibility to customer to deal with Samsung . Will see how long the replacement takes

Signed up for a fibremax bundle to commence on 19 Jul. Power commenced as planned, however fibremax delayed until October. Spent a fortune on hotspotting as we work from home. Never advised they could provide us with interim internet solution. Phoned yesterday to advise that we could expect even further delays. TP (it's no coincidence that they have the same abbreviation as toilet paper) refused to send the sign up reward until the fibre is installed, which means we've been without a washing machine for weeks. Customer services won't bend. Have decided to find another provider today.

If only no stars was possible. Trust Power don't look after the customers they have and charge over $600 more than other companies for Power + Internet. Disgusting service and penalise you for leaving as well even after our contract had finished, they still find a way to charge you. Worst power company Ive ever dealt with

If I could give a negative star rating I would. Awful customer service with people who seemingly don’t know what the heck they’re doing. Overcharged for internet we didn’t get to use because it didn’t work. Power is a ridiculous rip off. Waste of bloody time and MASSIVE waste of money. Biggest rip off I’ve ever come across. What’s worse is that I’m stuck with them for 2 years 🙄

Trustpower are not helpful at all. At first they were good but as soon as you have a problem, all of sudden they can't help you.
I had a problem with the internet connection & asked for a new modem & the response was it wont help you anyway so it'l be a waste of time. So instead of trying to help me i get sorry I can't help you. Very disappointed to say the least.
Don't recommend at all!!

Terrible service would not recommend it’s almost as if they enjoy wasting your time and taking your money it’s day light robbery with these thieves

Absolutely terrible company that I have reported to the Telecommunication Disputes Limited. Here are some examples of their false advertising:

1) Advertises flexible billing and assistance for customers with respect to difficulties. However, they just simply insist on the same payment on the same schedule rather than provide any genuine alternative. False representations made just to demonstrate a "caring" company - shame on you.
2) Tacks on false roaming charges when I have not asked for them. When I asked for proof that I incurred those charges, they removed those charges and then claimed that they removed them out of goodwill. Wow.
3) Exit/Termination fees are not clearly stated during sign-up that they are not pro-rated or adjusted. This means that if you will pay the full fees if you leave the contract one day prior to its termination - a clear penalty. Buyers beware.
4) Broadband service was terrible - had to keep calling to get technical assistance a few times in just a few months and they were simply inept and put the blame on the modems that they themselves have sent.

Highly recommended to AVOID AT ALL COSTS just to save yourself pain, stress and money. Just check out the other negative reviews. You will also realise they have no reviews on their Facebook page or Google page - because they know the type of reviews they would be getting.

I signed up with Trustpower but could not connect to the internet through the app. Rang the Trustpower helpline and after a long wait got through to Karen in the IT department. I was ready to tell her to stick Trustpower but with her help, patience and amazing sense of humour we worked the problem out. She was amazing and I wish all helpline people were like her. I couldn't rate her highly enough.

Most Hopeless and disgusting service ever!! these guys create a facade of "Yes we are the cheapest power company" and they turn out to be the most expensive and thieving people! I am soooo angry with the thought of even having to deal with these thieves! in times like these this is like kick to guts to have to recieve double the power bill than I was used to. but guess what I am an idiot who signed up for 2 years and am royally SCREWED now! anyone reading this DO NOTTTT SIGN UP TO TRUSTPOWER!!! THEY ARE LIARS!

Terrible experience. Got talked into switching and was then told "sorry I made a mistake" and it was going to cost considerably more rather than less my previous provider had charged. I told Trustpower to change me back. I had no confirmation that this had been done and my contact did not answer my emails. 50 minute wait on the phone with no apology and no assurance that any of this had been done. No follow up email.

Absolutely shocking customer service lured us into signing a 24month contract offer us a tv and sound bar with in 12 to 15 days after signing over a month has been by rung and asked where the TV and sound bar is they said they will send a tracking number and will have to wait longer and also getting $500 bills which they told us they can make everything cheaper turns out its more expensive have now we are in the process of canceling the contract as we havnt received a TV or a sound bar going on nearly 2 months what a joke

Would give a minus rating if it was at all possible. Would never recommend this company to anyone - ever.

Gave 15 days notice for a broadband connection to be transferred from one property to another. On day 15, the internet was not connected. Called them and were told it was partially done and to call back the morning after to get the rest done. Said and done, called back the following morning and got told it would be up to another ten days for it to get connected - a total of 25 days for the connection to get transferred. The customer service then told us it doesn't matter that we gave them ample notice of the move - they apparently got the notice and decided to just sit on it until we actually needed the internet up and running at the new place instead of actually doing anything about it.

Asked for an email to be sent to us outlining this for our record, which the customer rep refused. Also asked for a manager to get in touch first thing on the Monday morning after this (two days later), to which the response was that she couldn't promise anything. Needless to say, no manager ever got in touch - nor did anyone else.

Left a Google review and in a response from Trustpower, was told to read the fine lines in the agreement - which we had, hence the early notice, and then that it would take 2-5 days for it to get connected - this was 17 days after having given them the notice of the need to transfer the connection. We needed the internet up and running due to work from home and university distance study commitments, hence the early notice.

After Trustpower apologized in response to the Google review and talked about wanting to improve on their services, they non-the less failed to get a manager to contact us. Disappointed and frustrated with the exceptionally poor service from the business, we called up to cancel the contract - and were told we still need to pay for another month of the internet connection that they are not even providing.

Our advice is to stay far, far away from this company no matter what benefits they may offer to try to lure people in. From our experiences of having been customers with them, they're expensive, difficult to deal with and extremely unreliable. We're now in the process of moving across to different power and internet companies and can't wait to never have anything to do with Trustpower ever again.

The company we decided to transfer to were able to get the wireless done the same day and the fibre done on the first working day following on from the weekend. Trustpower might want to learn from other NZ companies who actually knows what they're doing, and does what they say they will do.

On a side note, we don't normally leave reviews online, but our experiences of dealing with Trustpower are just absolutely appalling and has left us absolutely flabbergasted at the poor customer service we've received. It has also put us in a very difficult position for work from home- and distance university study commitments.

Currently have internet and electricity with this provider. Along with the internet we opted for the TV as an add on, and what a disappointment it has been. We moved into our home on and was activated on the 20th of June Since then we have just had the worst customer service. After being activated, we were told that we will get a tracking number for the TV as the delivery is separate to that of the modem for the internet. After a week we received an email confirming that we can expect tracking number. After numerous calls and two + weeks going buy, with promise of delivery by the 8th of July. No TV has arrived, each consultant saying something different. Yesterday after another call to them it was confirmed that we will only have a tracking number by the 3rd of August and from there it will take a minimum of two weeks or more before we get the TV. Not worth the money and honestly irritated that I will be being for something I do not have yet. This does not excite me for the service delivery going forward.

We will therefore have to wait in total more than 2 months. BIG IF we get a tracking number!

Trust power power bill which is $500. what a Rip off. I told them I will change my provider then they offer us to pay $200 instead $500 and lock us in a contract so they can charges us more in future. not at all recommend.

If I could put a lower rating I would.

A door knocker talked me into signing up, right before dinner and getting the husband from work. I look at all the details once I get home and not impressed. Not a better deal than what I currently have and trying to cancel just two hours after he was at my door has been a nightmare.

I read all these reviews and I wish I did before allowing him to talk me into anything.

This company has "automated" text and emails and have been spammed all day saying my connection is being set up, my modem has been sent and all the jargon that goes along with it.

I spent 40 minutes on the phone waiting for someone to answer, to no availabilitiy. I jump on the laptop to talk to someone on chat, and straight away within minutes someone is there to help and cancel.

Today I have jumped online TWICE to ensure this is cancelled as I keep receiving texts and emails about my connections and a modem being sent. AFTER CANCELLING THIS SERVICE

I've told them this is harassment and should be all cancelled. It's now 230pm and I've had another TEXT saying my order is on its way. They wish for me to send this modem back once I get it. More work for a pregnant chic to do after I cancelled LAST NIGHT.

Apparently they can spend money on automating their texts and emails but can't stop a modem from being sent out...

NOT IMPRESSED.