Trustpower Avis 

Absolutely shocking customer service, moved into a new home and did not know we were with Trust Power. Received letter in post saying to get in touch. Signed up online to a provider only for trust to disconnect us and leave us without power (no gas in property). Rang to discuss and the woman just said...you aren't a customer so we have no interest in talking to you. Would never sign up to them and give them any money! Went with a competitor who were great!

Not sure why there is so many negative feedbacks about Trustpower here. I can only speak from my experience which was absolutely outstanding.
Signed up on Sunday to switch Power and Fibre to Trustpower. Got a message that my fibre would be connected on Thursday which it was and my Power just got switched today. So from signing up to getting conected it just took 5 days. First thing I noticed was also a faster download and upload speed with Trustpower even so the same speeds were advertised as my previous Provider. The Eero 6 Router was an absolute pleasure to setup and I like the fact that you can control it from an app on your phone. Thanks Trustpower now patiently waiting for my joining Reward :-)

WORST POWER COMPANY IVE EVER BEEN WOTH. TWICE NOW THEY HAVE RIPPED US OFF MAJORLY. TWOCE NOW WE HAVE TOLD THEM TO CUT EVERYTHING OFF. POWER AND WIFI. AND TWICE NOW THEY HAVE KEPT THE WIFI GOING. LAST TIME THEY LEFT THE POWER AND WIFI CHARGING OVER MONTHLY WHILE WE WERE NOT EVEN LIVING AT THAT ADDRESS

The worst experience ever with my last billing, got my trustpower plan cancelled in December and was double charged for the internet plan because I cancelled just seven days after the next month

I'm giving them 1 star as to rate you need to put a star in. Incentives at the beginning of the contract are not worth the poor internet nor higher power bill prices. Avoid as if it were COVID!! We stayed until our contract was up and left on the day we could. If you cancel your internet make sure it's on the last day of the month, or you will get charged for the next month...apparently this is beyond their control unless you have a landline aswell then they'll only charge you for what you'll use...

Be aware of their pretended deal.
I choose the 2 years contract in which you receive an appliance as a reward and after 5 weeks waiting for it, I called and they said they didn't order it. They told me they were going to do it at that moment and I will have to wait other 4 weeks to receive the tracking number of it, so more than 2 months to receive it.
I decided to cancel because of this, so they charged me their service with fees more expensive than any other company, router fee, and any reward. Be aware of their pretended deal.
I choose the 2 years contract in which you receive an appliance as a reward and after 5 weeks waiting for it, I called and they said they didn't order it. They told me they were going to do it at that moment and I will have to wait another 4 weeks to receive the tracking number of it, so more than 2 months to receive it.
I decided to cancel because of this, so they charged me their service with fees more expensive than any other company, router fee, and any reward.

If there was a Negative Rating, that’s what I would give these people.
Since the day I signed up recently with Trustpower on their 2 year Contract, everything has gone from bad to worse! They literally completely cut off my Internet connection for 2 days during this Covid lockdown while my husband was running his business & working from home, forcing him to go back to his Workplace which is 15km each way & work under Covid restrictions. They didn’t even check with us first if we had received their Fiber Modem or if our previous modem was compatible until theirs arrived!! No communication prior, they just cut off our internet and when I rang them to urgently send one, their solution was to go & borrow one from someone in the interim??? REALLY! DURING A LEVEL 3 LOCKDOWN in Auckland!!??? So appalled by their lack of in-house communication & care for their Customers! Also, their Ultra-Fast Broadband is absolutely terrible… keeps cutting out constantly throughout the day & night & is the worst internet connection we’ve ever had. NOW, I’m still waiting for our 43” LG Smart TV which I have emailed them 3 times to follow up an estimated delivery date & Nobody bothered to reply, until I finally got hold of their online Customer Service Live Chat & found out no-one had even ordered it after signing up to them a month ago!! So disappointed & frustrated so far with my dealings with them. Meanwhile… still waiting for my TV which apparently ”may” take another 2-4 weeks. I’m sad to have to say all this about Trustpower, but I‘ve had nothing but grief so far since we’ve joined up with them. Let’s hope they will improve…. TO BE CONTINUED….

I was with trustpower for over 4 yrs. There prices crept up and they became very expensive. I got over charged $150 on my bill for disconnectting my phone line. They credited me $50 dollars only, saying it was because I had changed my plan. So dissapointted. Never again. I left and joined new power and internet company contact saving $50 a month.

This company is rip off please don't use this company they are ripping off innocent people of new Zealand
Specially don't take a deal from Harrison solar because they are pushing people to take plan from trust power after that you will get huge bills so please use good companies which are owned by new Zealand government

If i could put no star i would there internet broadband is so trash, currently at this momment im get 2kb per second 🤦🏽 They boast ultra fast broadband yet dont deliver save ur money and just go witha mainstream company like vodafone or spark

Two year contract. Signed in good faith. Internet is crap. This is our third provider at this address. Neither previous company had any issues. We had perfect fibre. For years!

Nothing I can do now. Except never use this company ever again.

But lucky them right? Sending a sales person to argue with you over and over. I should be allowed to say no. Idc, if you’re sale isn’t very good people won’t sign, buddy.

Just because you were nice to an old man (my dad) does not obligate us to sign with you. I was against it then. And now I hate living here. Decent wifi/fibre is almost a human right these days.

0/10 do not recommend.

So, we had a Sales person at our door about a month ago to offer us a 2 year contract with them for FibreMax and Power and my
Phone. I was with Spark at the time for my Internet and Phone and with Meridan for my Power. Anyway, we signed up because we had been with our company's for some time and felt like a change. So we got sent a new modem and SIM card for my phone, 7 days later internet turned to trash, (they only give you 7 days) it was stopping, and I was sitting beside the Modem on a shelf. We were offered a Samsung appliance when we signed up so we took the offer and ordered a new tv. I called Trustpower 4 times to try resolve our crap internet (fibre) as it was not good, and they tried saying sorry could be your wifi blah blah well we never had this trouble with our last provider. I then asked to break the contract and they said it's the price of the appliance THEY OFFER YOU! Do not be fooled by this company, I swear to you this is just too good to be true and I said to the person on the phone well that's just a bit catch. Shame on them. Locking people into these crazy expensive contracts when they don't even tell them the full story about the terms and conditions. Anyway, since our TV had not been sent we got to exit the contract with talking to a manager about it, and paying a small fee, I was pleased to say I will never go back with them again. Such a waste of money.

The internet service is the worst.I pay for the their best ultrafast internet. I complained many many times and they asked to pay for another modem but doesn’t work too. I used this bad service for my work from home. It’s really bad service, not recommended at all even for free.

Naji Ali
Contact 0223004001

The internet service is the worst.I pay for the their best ultrafast internet. I have complained many times and all I’ve been told there is too many people using my internet at once. like what????? I’ve never had a problem like this with my previous internet supplier and their rep did not mention anything about congestion. I would never have signed up otherwise. I’m paying for a service that is rubbish but am stuck into using this company for another 19months. Worse decision changing even my power and gas seems to more now and I was told it will be cheaper. I believe I was duped and their prices may not be what the rep told me they were. I think we need Fair Go to help.
Or even better TRUST POWER needs to fix the problem for their customers. We are hard working families paying for sub par services, I feel fooled by their door to door rep and the the money he said we will save and flash tv promo. But until they fix my problems I will continue to discourage anyone from signing up to trust power.

Trustpower is the worst customer service I have ever experienced.

Their prices are much higher also.

We were a customer for just under a year.
We opted for unlimited everything including internet.

Every power bill received we were shocked at the price

We ordered fibre.
The owners before us had Fibre and so did each of our neighbours.
Trustpower advised it was not available at our address and would need to send someone out to check for install which would take 4-6 weeks.

After 6 weeks with no phone call or visit to check I rung and was advised it could take another 6 weeks.

After many calls, hours waiting on hold and the worst customer service each time we eventually had someone out to check after 16 weeks.

They advised there no fibre available and we would need to install.
We were also advised we would need consent from our neighbours (who all had fibre).

At 20 weeks I rang again to find out what was going on as no one had phoned or emailed us.
We were advised by TP the neighbours had not given consent and we would need to get a copper lead installed for a cost of around $150-$200 for ADSL/VDSL as I knew nothing about this process and we had now been using 4G for 20 weeks and were desperate to find a solution, we said yes to copper.
The copper was installed and the internet on. Extremely slow and often we just used 4G as it was too slow but it was on.

3 months later I noticed a Chorus van in our area installing Fibre for a neighbour a few houses down and I explained my experience with TP to him.

He advised our home had fibre and showed me where it was installed by the previous owners.
Also that all our neighbours have fibre and had provided consent previously so even if we didn’t have fibre (which we did) they could install.

I spoke to a new power and internet company yesterday and have signed up within the hour and have fibre being connected on Monday.
Not only was this so simple for them to offer and provide but their service was incredible.

Do not sign up with Trustpower. The service it terrible. The internet connection is shoddy. And then when you can finally leave after the 24 month period is over these scumsuckers will charge you a ridiculous $608.70 termination fee that is NOT in the contract.

About to change companies ,what I was told and what was true 2 different things
Couldnt fight them, had to wait 2 years a horrible company.

worst company in nz next to 2degree to deal with would not recommend them to worst enemy