Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to kee... Voir plus
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Lisez les avis des autres
Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Voir plus
Good source for cheap, effective cat litter Easy to reorder, quick delivery The only downside we have experienced is quite often the boxes get damaged in transit, and often this causes the bags... Voir plus
Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Coordonnées de contact
16 Station Road, Mickleover, Derby, DE3 9GH, Royaume-Uni
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
4,7
Excellent
8 k avis
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A répondu à 15 % de ses avis négatifs
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Love trusty
Great products great prices customer service excellent goes well out of there way to help and accommodate customers
8 mai 2026
Great price for parrot food and very…
Great price for parrot food and very prompt delivery
6 mai 2026
Great service and delivery
Very easy to use and super fast delivery.
My go to place for parrot 🦜 🦜 🦜 food these days
5 mai 2026
Just received yet another order you.i…
Just received yet another order you.i think it’s about 4th order to date and yet again such brilliant service and super quick delivery.i even got a text to say one item was out of stock but was substituted with just as great quality replacement.everything about this buisness is 10/10 from products to packaging.may they keep going from strength to strength.thank you as a really happy customer.sharon bigland
12 mai 2026
Avis spontané
Only pet supplier for me! …
Absolutely love these will only order parrot food from them now excellent service never had a problem .ised a good few times now alwaus next day delivery .even ordered Sunday came on Monday ! No complaints here highly recommend
11 mai 2026
Avis spontané
Goods supplied very promptly
29 avril 2026
Trusty pets company never disappoints…
Trusty pets company never disappoints me with the quick processed order and delivery , highly recommended ...
27 avril 2026
Damaged food tins on more than one occasion
Ordered 24 cans of dog food. When it arrived a number (9) were damaged in some way. I contacted them and they were quick to reply offering replacements. However I had to follow this up. Today they sent 12 cans as a replacement. Unfortunately 6 of these were damaged in some way. The issue is that the cans are just put in a box with room to move so they get damaged. A slight dent or more. Even though this replacement order had a note to add extra packaging, none was. As my dogs have sensitive digestive systems, hence the reason for buying this food, I can't risk using damaged tins.
11 avril 2026
Excellent fast delivery well packaged …
Excellent fast delivery well packaged recommended
25 avril 2026
Always good service and stock
15 avril 2026
Delivery is terrible
Terrible customer service, they do not reply to messages. Multiple times I have ordered and have not received the order and have had to chase their excuse is the courier has lost it which is wearing a bit thin now. Trying to support a small business but will not be using this company again.
14 avril 2026
Réponse de Trusty Pet Supplies
We’re really sorry to hear about your recent experience, this isn’t the level of service we aim to provide.
We’ve checked your account and can see you’ve been a valued customer with 20+ successful orders in the past, so it’s especially disappointing that your last two deliveries have let you down. We did respond to your email in less than 24 hours, but we understand that doesn’t make up for the frustration caused.
Unfortunately, we’ve experienced some ongoing issues with our delivery partner, DPD, which have impacted a small number of orders. That said, we take full responsibility for your experience and are actively working to prevent this from happening again, with a new order being sent today to be with you on Saturday.
We genuinely appreciate your support and would hate to lose you as a customer. Please feel free to reach out to us directly so we can make this right for you.
Thank you for your patience,
Trusty Pet Supplies
Quality products at a great price
Quality products at a great price , so prompt with dispatch and fast delivery service ,super communications via email would not use any other company
16 avril 2026
THEY OFFER AND GIVE A BRILLIANT SERVICE.
14 avril 2026
Quick and easy transaction from…
Quick and easy transaction from ordering on line to pick up at store 😀
13 avril 2026
Always a reliable delivery from Trusty…
Always a reliable delivery from Trusty Pet Supplies
20 février 2026
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