Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to kee... Voir plus
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Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Voir plus
Good source for cheap, effective cat litter Easy to reorder, quick delivery The only downside we have experienced is quite often the boxes get damaged in transit, and often this causes the bags... Voir plus
Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Coordonnées de contact
16 Station Road, Mickleover, Derby, DE3 9GH, Royaume-Uni
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
4,7
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 15 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I always us
I always us. Trusty pets. Their service is excellent and efficient. Well informed delivery updates as well
14 mars 2026
Dreadful
Dreadful
If it were possible to give zero stars I would. My two most recent orders for pet food from Trusty Pet Supplies were both missing part of the order, despite full payment having been taken at checkout. The first incomplete order arrived four weeks ago and despite contacting the help mailbox, I am yet to receive an update on when the missing items will be received. I have now today received only 2 boxes of a 6 box order, with a note inside to say the remaining 4 boxes will follow. Again, full payment was taken at checkout and given my previous experience of no follow through on a missing order, I am not optimistic that the missing part of this order will ever be received. 'Trusty' is clearly not so 'Trusty' and will never be used again.
9 mars 2026
Réponse de Trusty Pet Supplies
We’re genuinely very sorry to read this and completely understand your frustration, this is not the experience we want any customer to have.
Having looked into your account, we can see you’ve placed 15+ orders with us since 2024 without any prior issues, which makes this recent experience all the more disappointing for both you and us. Unfortunately, we’ve had some teething problems with a new stock system, particularly affecting subscription orders, and it’s clear this has impacted your last two deliveries.
We also want to reassure you that your emails have not been ignored, the owner has personally responded and is actively working to resolve the missing items for you. That said, we fully appreciate that delays and partial deliveries, especially after full payment are unacceptable.
Please be assured that the remaining items from your most recent order are being arranged as a priority, and we are closely reviewing what went wrong to ensure this doesn’t happen again.
We’re truly sorry for the inconvenience and loss of trust this has caused. If you’re open to it, we’d really appreciate the chance to put this right for you.
William
Superb customer service.
Superb customer service.
Great choice of brands competitively priced
15 mars 2026
Excellent service and fairly…
Excellent service and fairly priced,would definitely recommend
1 mars 2026
Great value
11 mars 2026
I didn’t need the order and was being…
I didn’t need the order and was being delivered. The staff actioned this straight away and stopped the delivery! I was very happy.
3 mars 2026
Great range of products for my dog
Great range of products for my dog. Delivery is very quick. Will buy again
6 mars 2026
Best value by far
I've ordered hairy rabbits ears several times. Best value by far. Always delivered quickly
27 février 2026
Very good reliable company
I’m very pleased with my purchases I’ve used this company twice now and I’m really pleased with them they’re very quick to deliver too. Very happy
3 mars 2026
Brilliant service
Brilliant service, super speedy delivery and well packed. Definitely use again, highly recommend!
Thank you
23 février 2026
Always get good service from Trusty pet…
Always get good service from Trusty pet supplies. No problems ordering and order always arrives promptly.
22 février 2026
Easy to order on line and delivered to…
Easy to order on line and delivered to the front door
26 février 2026
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