Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Voir plus
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Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Voir plus
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I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
L'entreprise a répondu
We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or re... Voir plus
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À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements
- Fournisseur de textile
- Magasin de fournitures scolaires
- Magasin de vêtements de sport
- Magasin d'uniformes
À propos de Trutex
Écrit par l'entreprise
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Écrit par l'entreprise
- Uniform they grow out of, not wear out
Coordonnées de contact
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Royaume-Uni
- 01200 421206
- td@trutex.com
- trutex.com
4,3
Excellent
4 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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girls contemporary grey straight skirt
bought a skirt from them and it was the ugliest thing I've ever put on. awkwardly long and went out on my hips had to return a 2 skirts because despite the first one being in my size it was far too small and the other was absolutely awful. looked vile.
4 septembre 2025
Avis spontané
Réponse : Trutex
Hi Isabella
We're really sorry to hear that the skirts didn’t meet your expectations. We always aim to offer a range of styles and fits to suit different preferences, and we’re disappointed these weren't right for you.
To help us look into this further and review the items in more detail, could you please share your order number with our Customer Services team at td@trutex.com?
We are pleased to hear that you managed to return the skirts without too much trouble but would appreciate a few more details.
We look forward to hearing from you.
Kind regards
David
I did not receive a confirmation email…
I did not receive a confirmation email when I ordered it. This is disappointing as it meant that when I tried to return my item of clothing I had no order number.
3 septembre 2025
Avis spontané
Réponse : Trutex
Good Morning Mrs. Singh
Further to your review, could I ask that you contact us regarding your order and which email address is attached to your account. Trutex orders are always confirmed by email so we don't understand how this has happened, unless the email has gone into your junk/spam folder.
We also offer support via our helpline and live chat, where we would have been able to provide your order number from your name and address, following which we would have assisted with a smooth return.
Have you now been able to return the order now? Please do get in touch so we can help if the matter remains unresolved. Our email address is td@trutex.com.
Apologies for the inconvenience and we look forward to hearing from you.
Kind regards
Victoria
No uniform and no answers
I would give a zero if I could..
It's been almost a month since I placed paid order with them, but there is no update, no contact person, no reply to watsapp chat, emails....nothing ! The telephone numbers are either not working(call disconnects) or nobody picks the phone in the rare chance it goes
through ! 2 weeks into school now and my children still don't have an uniform
The uniform quality is also not great, especially the shirts n dress... stitches unravel on hems, belts, pockets after few months of wear, absolutely difficult material to wash and iron ... not sure why our school
considers them as a uniform
supplier.
The school recently changed their logo, wish they had changed supplier also. Better quality and service
much needed !
3 septembre 2025
Avis spontané
Réponse : Trutex
Hi Sakina,
Could you please contact us at td@trutex.com as soon as possible with your order number. Your order was not from ourselves, Trutex Direct UK but from a supplier in Dubai. However if we can help at all with contact details, we will be happy to point you in the right direction.
UK telephone numbers and support channels are also in full working order.
If possible, could we kindly ask you to remove the review from our page, as it doesn’t relate to us.
Regards
David
Never received order
12 août 2025
Réponse : Trutex
Hi Bethany,
I’ve looked into the issue and can confirm that your parcel was held at a DPD depot and has since been returned to us - unfortunately, without any reason provided by the courier.
As a result, we’ve issued a full refund for your order.
Please be assured that your order was dispatched on time and as requested. If you’d like to discuss this further or would prefer us to re-ship the items, please don’t hesitate to contact our Customer Services team at td@trutex.com.
Kind regards
Elizabeth
Réponse : Trutex
Thanks Karen - good to hear that our returns process is straightforward for customers.
Kind regards
David
So far
So far, I’m really happy with the fast delivery also that the shirts fit really well haven’t had the full test of washing and need a little bit more time, but I suspect they would be pretty good thank you
11 août 2025
Réponse : Trutex
Hi Nawel
Thank you so much for your lovely review! We're really pleased to hear that you're happy with the fast delivery and the fit of the shirts — that’s great to know.
We completely understand wanting to give them a bit more time before the full verdict, but we’re confident they’ll hold up well after washing too. If you ever have any feedback down the line, we’d love to hear it!
Thanks again for choosing Trutex — we really appreciate your support.
Kind regards
David
Réponse : Trutex
Hi Tanya
Thank you so much for your review! We're really glad to hear that you were happy with the school uniform and the fast delivery — that’s great to know.
We noticed you gave us 4 stars, and we’d love to understand what we could have done to earn that fifth star. Your feedback is incredibly valuable and helps us improve every step of the way.
If there’s anything we can do better next time, please don’t hesitate to let us know — we’re always here to help!
Kind regards
David
i have ordered a size 13 blazer and it…
i have ordered a size 13 blazer and it was massive, could pass off as a size 14-15. extremely disappointed and will never buy from here again
31 août 2025
Avis spontané
Réponse : Trutex
Good Morning
Thank you for your feedback, and we're really sorry to hear that the blazer sizing didn’t meet your expectations. We understand how frustrating it can be when an item doesn’t fit as expected, especially when you're relying on standard sizing.
We’d love the opportunity to look into this further and make things right. If you haven’t already, please reach out to our customer service team at td@trutex.com - we’re here to help with a return or any other support you might need.
Your feedback is important to us and will be shared with our product team to help improve future sizing consistency.
Kind regards
David
Réponse : Trutex
Hi Emma
Thank you so much for your positive review on the quality of our schoolwear.
Kind regards
Lisa
Timely delivery
9 août 2025
Réponse : Trutex
Hi Cecilia
Thank you for taking the time to leave positive feedback on delivery.
Much appreciated.
Dawn
Excellent service and quick delivery
Excellent service and quick delivery. Price a bit high but I love Trutex quality products.
9 août 2025
Réponse : Trutex
Hi Emma
Thank you so much for your kind words! We're delighted to hear that you received excellent service and quick delivery — that’s exactly what we aim for.
We really appreciate your honesty about the pricing, but we’re glad the quality of our products continue to meet your expectations.
Thanks again for your support and returned custom!
Kind regards
Lisa
Fast delivery and happy with purchases.
8 août 2025
Réponse : Trutex
Hi Lisa
Thank you so much for your kind review!
We're thrilled to hear that your delivery was fast and that you're happy with your purchases. Your feedback means a lot to us and helps keep our team motivated to provide the best service possible.
Kind regards
Dawn
Out of stock but allowed me to purchase and not informed otherwise
Appalling as usual. Unfortunately, I am forced to buy from Trutex for school uniform. Yet again after placing a large, expensive order, 4 items are out of stock despite being allowed to place the order for these and pay for them. Trutex yet again has not advised me of this. Parcel was sent out and I have to contact them to find out where the rest of the order is to be told that I won't receive anything for another month. Now my children only have half of their school uniform. You cannot speak to anyone on the phone, just an online chat which takes ages with an agent who has nothing of value to say.
Surely as a uniform provider you have one job and that is to fulfil orders at the busiest time of the year for school uniform ordering which is August. How can you get your stock levels so wrong every time and then not have the decency to inform your customers so they can find alternatives elsewhere
29 août 2025
Avis spontané
Réponse : Trutex
Hi Candice
Thank you for taking the time to leave a review. I’ve looked into your order and wanted to clarify a few details that might help.
Some of the items you selected, such as the TLT-BLK-L-34, were clearly marked on our website as out of stock at the time of ordering, with an estimated delivery date of 24/09/2025. This information is shown before adding items to your basket and is also included in the order confirmation email, which outlines dispatch dates for each product.
We understand how frustrating delays can be, especially during the busy “Back to School” period, and we’re sorry for any inconvenience caused. I can see you’ve been in touch with several members of our team, and we appreciate your patience while we work through a high volume of orders.
We’re genuinely sorry to hear that you feel limited in your options and that our communication didn’t meet your expectations. Our goal is to keep you informed and ensure you’re happy with your order once it arrives. If you have any further questions or concerns, please don’t hesitate to reach out through any of our support channels including the Customer Services Helpline 01200 421206 or by email at td@trutex.com
We’re here to help and want to make things right.
Kind regards
David
Blazer arrived with hole.
Quick delivery, Good quality. Ordered uniform early on to prevent stress so I could return and order correct sizes. My daughters blazer arrived with a hole in it.
29 août 2025
Avis spontané
Réponse : Trutex
Hi Tomas
Thank you for taking the time to leave a review. We're really glad to hear that your order arrived quickly and that you're happy with the quality overall. However, we're very sorry to learn that your daughter's blazer arrived with a hole in it — that’s certainly not the standard we aim for.
I have had a look into this and note that you received the item yesterday; could you email td@trutex.com so we can resolve this for you as soon as possible.
If you send us an email with an image of the fault we will organise for a replacement to be sent out asap.
Kind regards
Dawn
Réponse : Trutex
Hi Shauna
Glad to hear it! Thank for your taking the time to leave us 5 stars - your support is much appreciated.
David
Réponse : Trutex
Good Morning
Thank you for taking the time to leave us 5 stars on your experience.
Delighted to hear you are impressed with the quality and service.
Kind regards
Dawn
Great school shirts
It easy to order my son's school shirt quick delivery and excellent quality of shirts. We differently order from them again.
6 août 2025
Réponse : Trutex
Good Morning
Thank you for your kind review. Delighted to hear the ordering system was user friendly, delivery was fast and that you are happy with the quality.
We look forward to your return.
Kind regards
David
Not keen on the texture or feel of the…
Not keen on the texture or feel of the blazer so I'm afraid it was returned. Customer Service excellent though.
4 août 2025
Réponse : Trutex
Hi Clare
Sorry to hear that you weren't keen on the feel, but delighted to hear that Customer Services were able to assist with a smooth return.
Kind regards
Dawn
Réponse : Trutex
Hi Kerrie
Thank you for your feedback and more importantly your continued support.
Kind regards
Gemma
Great online service
Great online service. Quick delivery. Had to send back some items and was refunded quickly. Good quality shirts for my teenage son for high school.
31 juillet 2025
Réponse : Trutex
Hi Kayley
Thank you so much for your kind feedback! We're really pleased to hear that you had a smooth experience with our online service — from quick delivery to a hassle-free return and refund process. It's great to know the shirts were a good fit and quality for your son. We appreciate your support and look forward to serving you again!
Regards
Dawn
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