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Lisez les avis des autres

Noté 5 sur 5 étoiles

I love my Autobrush, enough to where I got my mom one too! Unfortunately I did lose my base when I moved houses and in a nearly irrational panic contacted the team to try and just get a discount on I... Voir plus

Noté 5 sur 5 étoiles

Since getting braces earlier this year, brushing good has been a bit of a challenge for my 7yr old. We finally decided to try the autobrush and it has been a game changer! It's so fast and easy and we... Voir plus

Noté 5 sur 5 étoiles

Have had nothing but wonderful experience with Autobrush! Originally purchased for my kids to help them brush better and have better habits - then bought the brush for myself and husband. Our subscr... Voir plus

Noté 5 sur 5 étoiles

My son has special needs and severe sensory issues, so brushing our teeth has always been an issue. HOWEVER! He loves the Daniel Tiger auto brush, and not only tolerates it, but willingly brushes his... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles dentaires
  2. aussi dans
  3. Boutique de santé et beauté
  4. Hygiéniste dentaire
  5. Service de blanchiment des dents

Écrit par l'entreprise

World's Only ADA-Accepted U-Shape Toothbrush. Get up to 5.1X better clean in 30 seconds— up to 82% more plaque removal, up to 45% less gingivitis. Trusted by families, backed by experts.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

317 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(317)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Too expensive for toothpaste $45.

17 mars 2025
Avis spontané
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Réponse de autobrush

Thanks for sharing your opinion! Our toothpaste is $10 per bottle on a subscription, but you can also use your own tube toothpaste if you prefer :) Here is how: https://autobrush.zendesk.com/hc/en-us/articles/27611893706899-Can-I-Use-My-Own-Toothpaste-Instead-of-Your-Foaming-Toothpaste

Noté 5 sur 5 étoiles

Finally no more resistance to brushing

My child just turned 6 and the struggle to brush teeth at night was less than ideal. She also is very independent so my worries about plaque were also an issue. This toothbrush exceeded my expectations in quality and the ability to hand my kid some of the responsibility of teeth hygiene. It reaches both teeth and gums for her leaving her mouth clean. There is no discomfort unlike before, getting manhandled by a parent just trying to get the job done. I really like that the toothpaste with its properties it’s made of and the music is enjoyed by my daughter to use for timing when to stop. All in all we are very content with this autobrush and appreciate the cute unicorn design for a girl.

6 mars 2025
Avis spontané
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Réponse de autobrush

This is amazing to hear, and exactly what we want parents and kids to experience when introducing the autobrush. Thank you for sharing, and all the best to your own 6-year old little unicorn 🦄

Noté 5 sur 5 étoiles

Resolved issues well

Had some issues with an order, customer service took care of it and went above and beyond. Great company, even in spite of being an American one.

17 mars 2025
Avis spontané
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Réponse de autobrush

That's so kind of you to share, thank you! Our team is distributed across several countries so that might factor into the positive experience 😉

Noté 5 sur 5 étoiles

I had an inquiry on the order

I had an inquiry on the order. I was given my feedback and answers within a very short time period. Very very nice people to interact with.

13 mars 2025
Avis spontané
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Réponse de autobrush

Thank you so much 💫 We love hearing that our customer service team is able to answer quickly and to satisfaction!

Noté 3 sur 5 étoiles

ZERO direct communication & printed information.

Dislike inability to speak directly with someone. Can not understand why there are NO Instructions with the items. The lack of durect, VERBAL communication made the process very time consuming and frustrating. Don't know if I'd bother doing this again, or would even recommend it to others, especially with the costs (time & money spent) involved.. items ordered in January, 2025.. this is March, 2025.. we still don't have the full order (thus, unable to really use the total products), and, still have some unanswered questions.

12 mars 2025
Avis spontané
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Réponse de autobrush

We didn't receive any response after requesting more information about your purchase. I do apologize if the experience didn't meet your expectations. Our customer service team is available every day of the week via live chat, email, SMS, and social media--with the additional option of leaving a voicemail. If neither of these yielded a successful conversation with a staff member to help resolve your order delays, then we'd love to hear from you so we can help find a way forward.

Noté 1 sur 5 étoiles

I ordered Autobrush’s for my family of…

I ordered Autobrush’s for my family of four for Christmas. The white adult brush was on back order at the time and all of the others were essentially ready to ship. I ordered the white one anyway because I wasn’t in a rush to get mine. 2 weeks go by and I hadn’t received any updates on the the other 3 toothbrushes so I reached out to customer service. It turns out that they were holding the order until the white brush was available but they didn’t have a timeline when it would all be shipped. I ended up taking them up on their offer to swap it with the black brush. I opted not to subscribe to their toothpaste because I first wanted to see which flavors my picky kids liked. A month and a half goes by and we started to run low so I ordered 4 bottles of tooth paste which cost over $40. 2 weeks go by again without notice and it turns out that their Mint flavor is on back order (it didn’t disclose this when I ordered) and they can’t tell me when it will be back in stock but that I can swap it for watermelon or bubblegum. My husband and I did not want to use those flavors to brush our teeth. At this point my kids, husband and I have run out of toothpaste so I picked some up at the store. Big mistake- the brush heads are so hard to clean! The regular toothpaste gets stuck in the corners of the brush and around the bristles that it is almost impossible to get out and it turns a funky color. Now, we all need new heads that will cost us an additional $100+. This has been a frustrating experience especially since my husband has mistaken my brush for his multiple times (the reason why I wanted the white brush). Not to mention I keep getting spammed with marketing emails telling me it’s time to order new toothpaste. This purchase has been one expensive joke!

5 mars 2025
Avis spontané
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Réponse de autobrush

Hi Jen,

I cannot apologize enough for the frustrations you've experienced with our brand thus far. There are no excuses for our poor communication regarding this latest order of toothpaste.

Our warehouse replenishment order was delayed multiple times over, and we were made to believe it would resolve at any moment. If we knew then how significant the delay would be, we would of certainly have been more proactive to avoid putting you and others in this situation.

I have refunded you the $40 for your order, and added some extra Strawberry and Mint toothpaste. The Watermelon will ship separately. If there's anything else we can do to make this right, don't hesitate to reach out.

You have a subscription which will place a new order on April 2. Please reach out if you want to edit or cancel it, alternatively, follow our guide here: https://autobrush.zendesk.com/hc/en-us/articles/27890881011091-How-do-I-Edit-or-Cancel-My-Subscription

For using normal toothpaste, rinsing the brush with warm water after applying the toothpaste will "foam" it up during brushing so that cleaning the brush head doesn't require more than a rinse afterward.

Thank you for sharing your feedback with us. We hear you, and we will do better.

Best,
Tina

Noté 5 sur 5 étoiles

They have the best customer service…

They have the best customer service I've ever experienced. They are fast to reply, sometimes it's just a few minutes and you can tell it's not just auto replies. They are kind, understanding, and genuinely care for their customers. As long as they are selling, this is the only toothbrush I will buy.

1 mars 2025
Avis spontané
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Réponse de autobrush

Thank you! Nothing makes us happier than hearing our team is taking good care of you ⭐️

Noté 5 sur 5 étoiles

AutoBrush has excellent customer…

AutoBrush has excellent customer service . The product is high quality and exciting to use !

28 février 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

Thank you for taking the time to share your experience! We appreciate your support and hope to see you again :)

Noté 5 sur 5 étoiles

A MUST BUY for kids!

Take all my money! This has SOLVED our issues with getting our kids to brush. It is definitely worth the price. Yes, they are pricey, but you know what else is pricey? dental visits and cavities! Both of my kids now brush willingly, and easily. They brush more often and I feel so much better that their teeth are actually getting clean.

3 février 2025
Avis spontané
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Réponse de autobrush

Agreed, preventative care is key 🔑 I'm so glad to hear brushing is a breeze now, and hope your dentist will be thrilled at the next check-up!

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, but do not like the Autobrush product. Hurts to use it.

24 février 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

Thank you for taking a moment to drop your review, and I'm so sorry autobrush wasn't the best fit for you. If and when we offer more inclusive sizes for brush heads, I hope you will reconsider and try us out again!

Noté 4 sur 5 étoiles

Pretty good over all.

24 février 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

That's great to hear! If you have any issues with the brush, reach out anytime and our team can help you with anything from technique to replacements as needed :)

Noté 1 sur 5 étoiles

Dont let them have your phone number

Ineffective product. My spouse and I tried it, and both agreed it did a considerably worse job cleaning teeth than a regular toothbrush. I tossed the thing out, but I still almost daily spam texts from Autobrush and cannot figure out how to get them to stop. I even report them as junk on my phone and they still keep reappearing and coming in.

11 janvier 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

Hi! We requested some information regarding your experience but didn't hear back, thus we can't comment on the specifics of the case (nor can we help with unsubscribing you from our SMS outreach.)

Regarding the effectiveness of the clean, this is most often the result of not using the proper technique while brushing. By getting an autobrush, you are effectively committing to learning how to brush your teeth all over again, and we're always here to help support new users with advice and recommendations. And, if it's not a good match, our 30-day Money-Back Guarantee would have allowed you and your spouse to get a full refund!

Noté 5 sur 5 étoiles

Autobrush has saved our sanity

Autobrush has saved our sanity! My 8 yr finally doesn’t put up a fight during teeth brushing!!!

1 février 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

Yay! While our primary purpose isn't necessarily to save the sanity of others, it's wonderful to hear that the autobrush can make that happen. Thanks for sharing, and big thanks to you and your kiddo for taking up autobrush 🦄

Noté 5 sur 5 étoiles

Customer service was great need a smaller brush head please!

Customer service was great by chat. Fast and efficient! Really appreciated all the time that Jaypee spent helping me today. Only wish that the autobrush came in a smaller toddler size as my daughter is 2, and the smallest brush head is still too big for her little mouth! 😔 I love mine and my mouth feels great after use. I can’t wait to use it with my mini! 😊

29 janvier 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

Thank you so much for sharing your review! We hope the single-sided brush head is a better fit for your kiddo. Jaypee says hi, too!

Noté 5 sur 5 étoiles

Great for Crown Care

I purchased the Autobrush and now look forward to 30 seconds to clean teeth. I always have to pay special attention to my crowns, but this brush does it for me!

15 janvier 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

That's so lovely to hear, thank you for sharing! We're happy to make your brush routine just a little bit smoother, for you and those crowns of yours 👑

Noté 5 sur 5 étoiles

I love my autobrush!

I love my autobrush! My teeth feel like I came from a dental cleaning. The 30 seconds goes by so fast that I had to put a timer on it - it felt like 10-15 seconds! When I dreaded my 2 minute brush so much that I sometimes skipped it, the consistency I have now has to be better than before. Looking forward to a good check up.

17 janvier 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

That's so cool to hear! Thank you for sharing your experience with us :) Fingers crossed you get an extra lollipop after your next check-up as a reward 🍭

Noté 5 sur 5 étoiles

Great for my children

We have been using Auto Brush for a couple years. It has been great to keep my children’s teeth clean and cavity free. I just purchased more. Make sure to get the Auto Brush and not the knock-off brands that are just silicone bristles. It makes the difference. Plus, the Auto Brush customer service is fantastic and accommodating.

5 janvier 2025
Avis spontané
Logo de autobrush

Réponse de autobrush

Couldn't agree more on the silicone bristle part! Thank you so much for the kind words :) Have a lovely start to the new year 💫

Noté 5 sur 5 étoiles

Seemed too good to be true

Seemed too good to be true, but after a full 6 months of twice-daily use by our 5-year-old with mixed supervision levels, the dentist was very happy! I’m a believer! Autobrush removed all the resistance both our kids had about brushing.

6 décembre 2024
Avis spontané
Logo de autobrush

Réponse de autobrush

Thank you for sharing! We're always extra eager to hear about your experience after that first dentist visit and really appreciate that you took the time to let us know here that all went well and that we had a small hand in that :) Have a lovely 2025!

Noté 5 sur 5 étoiles

It's so simple, but still super effective

My experience with Autobrush has been great. I purchased mine during their black Friday sale, knowing they were currently out of stock in my size. Autobrush kept me appraised of the fulfillment process every step of the way and even beat their projected fulfillment date.

My experience with the product has been outstanding. I know this sounds bad but I've already brushed my teeth with the Autobrush more in the short time I've had it than I did all of last year.

My mouth feels great after using my Autobrush. Is this what clean teeth feel like? I'm sold on their product, the gum massagers and light therapy has already started healing my gums. I like that i can select the intensity and time of the brush, right now I'm using both of the max settings to rebuild my dental hygiene and health.

My only regret is that I was skeptical at first and waited so long to try the Autobrush. I will definitely be buying these as gifts for my nieces and nephews who dont like brushing their teeth either.

16 décembre 2024
Avis spontané
Logo de autobrush

Réponse de autobrush

Wow, this is so nice of you to write! We're grateful to everyone who takes a moment to share their thoughts, but this is next level. We hope your nieces will be equally pleased with the experience :) Have a wonderful start to 2025! 💜

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