TURBRO Avis 

I found it very difficult to determine which minisplit to buy. It looks to me that they are all made by the same company. To make the purchase, there are so many variables, such as price, delivery costs, customer support, warranty and so on. I had to make a spread-sheet with all the different variables, and finally bought one from your company and put it together. When I tried to turn it on, there was a direct short in the electrical supply. As it turns out, I had mis-wired the little disconnect box which is extra but code compliant and your tech support directed my attention to that with a great photo. When I fixed the wiring, the unit started right up and has worked ever since. Soooo glad I got one from your company.

I have not had a chance to install the unit yet, but the Turbro team is turbo charged to give the best customer service possible. Thank you for helping me with the few questions that I had.

I purchased several mini-splits from them last summer, their price are so competitive. Installation was quite easy, everything is included except for the vacuum pump that you have to buy the pump separately to vacuum the line and check for leaks in the line. For some reasons my 18k btu outside is not producing cool air so I contact them after several tests and they were able to send out the brandnew outside unit. Great customer service, these people stand behind their products. Thank You!

Had an issue with an item. Troubleshooting did not work. They replaced item.

I am currently renovating my garage. I work out there in all seasons and wanted to make sure I equipped the space with heat for the winter. I came across Turbro products during my search. I really liked that the heater could be controlled via WiFi, there are not many options out there with that feature. I want to be able to start up the heat prior to being home and have a warm garage. I found a lot of heaters, especially in wall that malfunctioned and almost burned down homes. So I took this search for a product very seriously. I also read great reviews about Turbro. I ordered two of the GH7500 heaters. After speaking with my electrician, and the cost of running two 240 V lines, I decided to just install 1. I reached out to Turbro to initiate returning 1 of the heaters. THEY HAVE AMAZING CUSTOMER SERVICE! Vinnie helped guide me through a seamless return process and was so helpful all along the way. I have not used the heaters yet. Electrical work still in progress but this review is mainly to praise Turbro for what feels like a lost art as a consumer. Actually treating your customers with respect and being responsive. I never had a problem for one second with this company! I will purchase more products from this company based on this alone. Thank you again Vinnie!

I had an issue with a portable AC after 8 months, and Turbro was quick to replace the unit at no cost to me. Highly recommended.

I purchased a 145,000BTU room air conditioner in June 2024, used it for the summer & stored away in a closet. Brought it out in June 2025 for this summer and it made a horrible noise. I contacted customer service and they replaced it free of charge. Hopefully the new unit will last more than one season as they were clear to say there will be no warranty with this unit. Customer Service was helpful and easy to work with, we'll just wait to see if the unit holds up

I purchased their electric fireplace, and I was so happy with it that I ordered two more. One of the new ones had a problem with its remote, so I reached out to their customer service team. They were quick to respond, helpful, professional, and replaced the remote without trouble. I would definitely purchase from them again.

Turbro commercial dehumidifier worked great...for one season. It's built like a tank and I thought "finally, a dehumidifier which really will work." It stopped dehumidifying the air (no error codes, it's clean etc.) It has been one year since I bought it. I did write in to Turbro and they suggested a few tests. I did them and it still doesn't work. Depending on how they react to this problem I will amend my review and ratings. At this point, I'm overwhelmingly disappointed. UPDATE: It's been a few days, Turbro support contacted me and told me they would send a replacement under the one year warranty. I'm moving to 3 stars. I'm still amazed this machine stopped working so soon. As I wrote, it feel and looks like it's very well built and built to last. I will edit this review as time goes on to let readers know what happened. UPDATE (7-11-25). I received a new unit. This is the good news. The bad news is the box was damaged during the delivery and the housing around the unit is damaged. I contacted them as I won't accept a damaged unit. I have yet to hear back from them after 4 email attempts. Moving back to 2 stars. They will go to one if they blow me off.. UPDATE. Customer service gave me the option to keep the unit with the cosmetic damage along with % refund for my troubles or send it back. I chose to send it back for a FULL refund. They offered a pre-paid label and emailed it to me right away. I will send it back and they wrote they will credit my card in 1-3 days after it's been received. I'm thinking these folks DO have a quality dehumidifier based on the superb customer care, but I'm going to move on. Based on the totality of the experience, I'm going to give them 4 stars and if you're looking for a robust dehumidifier, to buy with confidence. They stand behind their product.

Got my M20 pool Heater hook it up turn it on it was shaking like crazy! Turn it off look at it it 4 broken fan blades call customer service talk to Britany she said to take pictures and send it to her she called me back telling me they would be sending a new Unit out right away. Thank you for getting me all set up and wondering people helping out!

The team at Turbro has been extremely helpful. Unfortunately, I had order an A/C splitter through AMAZON. You might wonder “why?” Well, lesson learned as AMAZON messed up with the delivery. Basically there were supposed to be 2 deliveries as the item I order included 2 units (indoor and outdoor) and the AMAZON team marked my delivery as delivered even though my order said that there we’re supposed to be 2 deliveries and the only help they will offer was for me to reached out to Turbro as they could not help me because their system said the item was delivered. Nothing to loose but knowing that AMAZON was at fault I reached out to Turbro team and after explaining the situation they were able to help and provide assistance and solutions. Always with a friendly and respectful communication. I truly appreciate it, you guys are the best.

I contacted the service Number because the water pump on my misting fan stopped working. I have had the product for only 10 months. Britney, my service contact assisted me very quickly and guided me on each step of the way for replacement under the warranty. I recieved my replacement unit within 2 weeks of my initial contact. Customer Service and doing the "right thing" definately exists at TURBRO.
Thank you.

After.
I have some issues with my indoor unit finnmark turbro i contact them then they were able to help me and walk me through of every steps to resolve it.
It was very helpful and good customer service satisfaction.

Had an issue with my portable ac after a few months, contacted support and vinnie helped me with a replacement. Very good customer service and quick response times

First, I love my Greenland Turbo portable AC. I had an issue with it recently after a year of owning and emailed the company as soon as it happened and the turnaround time for them to communicate the steps and to get me a replacement was immaculate. If you’re gonna work with any company it’s this one. They were so kind and respectful and quick with their solution and exceeded expectations! You have a forever customer!

I purchased an electric fireplace from Turbro. After installation I noticed the remote was not working as it should. I contacted the company and they led me through a few troubleshooting exercises and we were able to resolve the issue. I am very satisfied with this company's customer service!

Awsome fire place and great customer service.
I Purchased a 72" wifi model in March.
After ordering online  it arrived very quickly.
I was in the middle of a remodel and was not able to install until April.
The install was simple but we discovered it would not turn on.
With a quick email to TURBRO, Britany responded very quickly.
After a few email exchanges she had me a replacement to my door within days.
I highly recommend TURBRO for their awsome customer service.

                          MIKE

Company is shady and plays a lot of games, Will not honor warranty .

The selection of appliances is decent, but I found the customer service lacking. Prices are competitive, yet the overall experience felt a bit underwhelming. Not bad, but there’s room for improvement.

Bought an AC unit from them, unit stopped working, contacted customer service before the one year warranty was over, followed all instructions. They took so long to reply my warranty expired and now they won't honor it.