TURBRO Avis 

They assisted me with a non working product within warranty still, and asked for some videos and sent me instructions on how to fix it, but when that didn't work they replaced the product with a brand new one. All within timely manner. I was pleased with their efforts.

Customer service with turbro has been very helpful resolving the issues with my stove. I have received a refund.i would give customer service 5 stars. The product itself is the problem. I have had my REPLACEMENT stove for 10 months. I had to get a replacement because the first one lost its ability to produce any heat. The replacement was
Mailed and arrived in mid to late January of this year. I used it a few times last winter and then it sat waiting for the summer. I just put it on and NO HEAT. I have requested a refund and I hope they will honor my request. Both stoves only lasted a few months before the died.

My mini fireplace heater broke unexpectedly and I reached out to turbo customer support for help. They were very responsive and after a few emails they decided to replace my heater at no charge. They even checked in to make sure the new one was delivered and working well. I was very satisfied with the experience. My home office gets freezing during winter and I legitimately use the product daily from November-February.

Excellent customer service, answered promptly, problem resolved , Lyvia was wonderful.

I purchased an electric TURBRO fireplace in December 2023. Not only was it beautiful to look at, it warmed my home beautifully. This fall, my remote would not work. When I contacted customer service, after a few steps to confirm it was truly inoperable, TURBRO sent me a new remote with no hesitation. They emailed me every step of the way confirming it was shipped and thanking me for my purchase. I recommend their fireplaces not only because they are quality products but also the company offers quality care and service.

I would definitely recommend this company! I had a problem with FedEx losing my package, and the Turbro customer service was above and beyond. They were really concerned about me as a customer. I love my new heater. It is beautiful. The only improvement I could think of, would be on the crackling fire sound effect, which sounds a bit tinny. The flame effect is very nice, as is the design of the heater. I also love that I can control it with an app on my phone. I would definitely recommend this company!

I would highly recommend this company and their products. I had an issue with one of my units and the customer support team was excellent to work with. Brittany handled my issue in an expedient manner and was professional and friendly. With such a great customer service team and good products I would recommend them.

Very Happy with our experience with TURBRO.

My son-in-law bought 4 TURBRO Mini Splits for the apartments he rents out. He ended up selling one of the houses before the install and offered us a 12000 BTU unit at a fair price. That was the first I’d heard of TURBRO. I watched a couple UTube Videos about installation and put that unit in without any issues in September.

We were so impressed with how that unit worked, both heating and cooling, that we ordered a 9000 BTU unit for our bedroom. The unit arrived in 3 or 4 days. When I started to install it , the indoor unit was not pressurized when I removed the caps. Indicating a leak somewhere in the system. I emailed customer service and heard back the same day. Provided them with a picture of the serial # and they promptly shipped out another indoor unit.

Once again it arrived 3 days later and I was able to complete the install with no further issues. Can’t ask to be treated any better than that.

I don’t know yet how these units will affect my electric bill. I should be able to heat my home for all but the coldest days this winter. So I should be saving on pellets and electricity for our pellet stove. Not to mention how clean ( no dust like with pellets ) , and how quiet this is compared to our pellet stove. If they are as economical as advertised I will buy another double unit for our other two bedrooms. My advice, buy one, they are a great bang for your buck.

First I choose your minisplit because the 5 years warranty. Which is very important in this kind of products.
Second the people working on this company, know what to do, how to answer and then follow up with customers.
Exact day and time they said will arrive our product, everything very good.

I ordered the 72 " fireplace and when it arrived The amber bed lights did not work properly. I called customer service and sent a video of the problem at their request. I asked if they could send a new lighting board rather than sending the unit back which they agreed to do. I dealt with Britany and she was wonderful. She kept me informed through the whole process. The fire place is now installed and working perfect. I would definitely order from this company again.

The sales team was exceptional. They worked with me to try to figure out what was wrong with my unit and when I couldn’t get it to work, they sent me a new one. The process was quick and easy.

If I could give them 0 stars for their faulty products i would!! 2 units have broken now, while their customer service is prompt and fast their garbage products are what do it for me, $600 for it to break twice since May??? Save your money and spend it on a credible company!!!

Great products and amazing customer service! Our unit does not swing automatically as it is supposed to. Britnay was of great help in helping find and resolve the issue. Would definitely purchase again and recommend to friends and family.

I really like this product. It provides a great ambiance to our living room space. We had an incident with the product and the customer service team handled our warrantee issue with absolutely no hang-ups in a very efficient way.

My unit stopped blowing cold air after a year and I contacted customer service. After troubleshoot attempts and checking the unit well, I was sent a replacement. I appreciated that they were responsive with my issue and ultimately was able to resolve it. Thank you for the great work, will definitely recommend Turbro for portable AC company just because of their great customer service.

Great experience, had an issue with shipping that wasn't their fault and they were very quick to respond and made sure everything was all set to the end of the process. Great company

We purchased a Turbro eternal flame last January 2024. After a few uses the heating part of the unit didn't work. We reached out to Turbro, and they responded immediately. After some troubleshooting, it was determined by them that we would receive a new unit. This company is extremely responsive and work with you until you are satisfied!!

My work purchase 2 misting fans, and one came not operable, after reaching out to the company, Britany was of great help. We were able to replace the fan with no problem, and through the whole process Britany stay with us to see it through the end. I hope there are more companies like them that puts there customer's needs first. Thank you for the amazing job!!

We had problems with our intial purchase but Turbro's customer service was great! Replaced our product in a timely and hassle free manner! Would buy again from them without reservation!

I’ve had my original unit for just over a year when it started leaking really bad from underneath and mold was growing at a rapid rate. Got in touch with customer service and within 24hrs, I had a new unit on the way. Both units are doing and did their job. I live in South Louisiana so it’s very humid which is why I have it continuously draining into a 6qt stock pot. I empty the pot in the morning and in the evening.
My room is about 200sqft and it keeps it cool, not cold but cool. It’s not a quiet unit but it’s not loud to where it will keep you away. It sounds like a white noise. And word of advice, REGISTER YOUR UNIT! When you do that, you get a free 2 year extended warranty! I’m so thankful I did.