TURBRO Avis 

I recently ordered a Turbro mini split AC unit. I mistakenly ordered the wrong model, but Lyvia in customer service was able to correct the mistake without issue. I received the correct model a few days later (very fast shipping!) and am scheduled for an install soon. This is the second Turbro model for us. The first model is working like a champ, cooling our entire cabin easily.

Britany was swift in her response and helpful in her guidance. She resolved my issue and followed up to ensure that my issue had been resolved.

The Turbro smokeless fire pit is amazing! I use white birch and it starts right up with just a few dried twigs. Once it gets hot, it is absolutely smokeless. It also burns down to almost nothing. After going through about 8 logs, there was almost no ash the next morning. The color of the 304 stainless steel looks awesome after a few good hot fires! It develops a patina of blue and gold hues.
The price for this fire pit is also amazing. It comes with foldable legs and breaks down for your next camping trip. It comes with a waterproof carrying case. All of this and much cheaper than the two big brands!

We had a problem with our unit once it was installed. Called and spoke to Nicole who forwarded the information to Britany the technician, who then had me send her several things to try and troubleshoot the issue. After she reviewed it she told me that unfortunately the unit was discontinued and that they could issue me a refund, which that is what we accepted. They are very quick to answer your calls and or respond to emails, to resolve whatever the issue is. Completely satisfied with this customer service experience.

Lyvia provided me with great service , I has some questions on setup and functions and she was able to answer everything . Answers were prompt and response time was less than 24hrs . I will definitely recommend and do business with them again

Customer service was a huge help!! My ac unit had started having some issues and help was immediate. My unit was replaced and shipped quickly. Very happy customer. 👍🏻👍🏻

My experience with Turbo has been good and bad. I put one star cause I know people check the 1 stars. Buying c/s was good. Supportive for questions. But Trouble with unit c/s was NOT. They will say I didn’t have vm and they tried to reach out returning calls. They are right they do return calls. The problem lies in the overnight trouble shooting department. I had taken a picture of an electrical board with all screw there. In my messaging, even when I explained several days that I needed 2 screw replacements and had lost them, they continued to bring back that picture saying you have all the screws. I asked the name or size and got the picture of the screws circled saying you have them. This went on for several days. After I had a hvac professional ok a switch I made in wiring the disconnect and sent a picture of it saying I switched the wires, they said I was inconsistent and would produce a short circuit and my home wiring was the reason it didn’t work. So I finally found out, cause they would not say what kind of screw to get, an assortment of amplifier or terminal screws on Amazon for $10 (200 screws), and the M4 size worked! System started. Also, do not have your unit on cinder blocks when drilling holes. When I did, the 1/4” refrigerant line screw got loose and spewed it out. I also would not use 12 gauge wire. If you do, the L1 and L2 wires need to be cut 1/2” and placed under the square pressure plate and screwed down to hold it. No room to wrap them around or else do like I did and spend and hour to no avail.That has been my experience. My communication with c/s via email has been very frustrating.

Unfortunately we had a problem, this can not rate a 5. When I notified Customer Service of the problem they took care of it right away and truly handled it the way all Cusomer Service should be done. Great job! I would purchase from them again. WE are staying cool....

we had a fan blade break within the first 30 days of purchase but once i reached out to the company they responded so quickly with a new replacement. everything went so smoothly. would highly recommend.

Excellent customer care. Quick and efficient!
Thank you so much!

What a great product combined with exceptional customer service. It's refreshing to deal with a company that still puts the customer first. This will be my first choice for any future needs.

I had an issue with my Turbro mini split unit so I contacted customer service and they immediately took action to remedy my concern. They communicated quickly throughout the process and made sure I was happy with the results! I was so happy to see how quickly and efficiently they solved my issue. The product works great and I know I can depend on the company if I ever have to contact them again. Very friendly and knows how to take care of their customers!!!

Customer service was Awesome. Able to fix a minor issue via a few quick emails.
Plan on giving these as wedding gifts.

Warranty service is excellent. Fast and easy and they sent a replacement and I did not have to send the broken original back.

Beautiful fireplace and excellent customer service. I had a couple of indentation in the cover and the could not replace it right away nothing significant. However they told me they would follow up if they got a cover plate and I didn't want to remove it from the wall and send the whole thing back. I really forgot after several months but they recently contacted me and sent a replacement. Excellent service

Even thought the product broke down after 4 months, the company is wiling to send me a free replacement at no additional charge. The staff that process the refund was very nice and understanding, she process the refund right away after received the proof of invoice and damage proof. My issue was the knob not working and unit can't turn of. It was very nice of the company that do free replacement after 4 months of owning. GREAT Customer Service and good device.

Turbro has the best Customer Service I have ever dealt with. I need a part and she walked me through what I needed to send her.....it was done that day and the part was in the mail the following day.

First of all, the machine is well built and beautiful. It has the second most realistic flame replication I've seen on an electric fireplace. It integrates effortlessly with my Smart Home and so easy to use.

Outside of the product itself, it's Turbro's customer service that stands out. I got a defective unit that was making grinding noises when the flames were on and reached out to their customer support. They immediately triaged the problem and sent out a replacement to address the issue. I'm a happy customer! 5 stars

Exceptional Customer Service & Great Product! Love all the colors and the crystals. Seems like a real fireplace.

The ABSOLUTE BEST CUSTOMER SERVICE EVER !! They care about my satisfaction and functions of my portable A/C they even doubled my from one year to two AMAZING