Excellent support (including at odd out of office hours). Staff v friendly and well informed on phone and extremely polite/helpful. Had dealings with Olivia, Riddhi and Jess - all terrifically he... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First class customer service from Chloe D. A brief outline of the problem with my car and she recognised it needed a main dealer to look at it, even contacted the nearest one to get it booked in. Ov... Voir plus
Helpful information and prompt responses to queries. The information is clear and the site is transparent about the process, timescales and what you need to know to make the transition to a salary sa... Voir plus
I want to express my gratitude to Steve Stunt in the maintenance department. My Tesla has an issue with the battery discharging and I needed to get the car to the service centre. Tesla initially said... Voir plus
À propos de l'entreprise
À propos de Tusker
Écrit par l'entreprise
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Coordonnées de contact
Hatters Lane, WD18 8YF, Watford, Royaume-Uni
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service by Beth!
Contacted by Beth regarding a query I had sent. She went above and beyond to help with the issue and also helped me arrange delivery of the car, which I was unaware was possible at the time. She also provided a call back to ensure everything was ok and confirmed my request had been met.
27 août 2026
Avis spontané
Réponse de Tusker
Jeffrey,
We're so pleased to hear about your excellent experience and that our team member went above and beyond to assist you. It's wonderful to know that the delivery and follow-up call ensured your request was fully met. We appreciate you sharing your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Very straight forward
23 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are delighted to hear that you found everything very straight forward. That is exactly the service we aim to provide.
Kind Regards,
The Driver Satisfaction Team
Really helpful staff who went above and…
Really helpful staff who went above and beyond to get me the information needed, quicky. Felt like they couldn't do enough for me.
Liam in particular was fantastic
26 août 2026
Réponse de Tusker
Hello,
We are so pleased to hear that our team was incredibly helpful and went above and beyond to assist you. We truly appreciate your kind feedback.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We are so pleased to hear that our team was efficient, courteous, and professional. Thank you for your wonderful feedback!
Kind Regards,
The Driver Satisfaction Team
Knowledgeable and Courteous customer…
Knowledgeable and Courteous customer service representatives.
27 août 2026
Réponse de Tusker
Syed,
We appreciate your positive feedback! We are happy to hear that our customer service representatives were knowledgeable and courteous. Thank you for sharing your experience.
Kind Regards,
The Driver Satisfaction Team
Joe was brilliant
Joe was brilliant, got me information quickly and resolved several minor issues
24 août 2026
Réponse de Tusker
Alisha,
We're delighted to hear that our team member was brilliant in providing information quickly and resolving your minor issues. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
This was a very personnel request for…
This was a very personnel request for me and Amy at contract management completed the changes required in a sensitive and verry efficient manner.
26 août 2026
Réponse de Tusker
Hello,
We're so pleased to hear about your positive experience and the excellent support you received. It's wonderful to know that the changes were handled with sensitivity and efficiency. We truly appreciate you sharing your kind feedback.
Kind Regards,
The Driver Satisfaction Team
easy to book & but quite expensive price
easy to book , but it quite expensive price compared with other vendor
20 juillet 2026
Réponse de Tusker
Hello,
We appreciate your feedback regarding our pricing. We are always working to offer competitive value.
Kind Regards,
The Driver Satisfaction Team
Great customer service
I had several queries about ordering a new vehicle. I wanted a tow bar to be fitted. I kept changing my mind on the model and spec, but Faheem was very patient and helpful throughout.
21 août 2026
Réponse de Tusker
Andy,
We're so glad to hear that our team provided patient and helpful service while you were making decisions about your new vehicle and its specifications. Thank you for sharing your positive experience with us.
Kind Regards,
The Driver Satisfaction Team
Helpful phone assistance
Good speed of reply despite it being summer hols. Very helpful over phone
25 août 2026
Réponse de Tusker
James,
We're so pleased to hear that you experienced a good speed of reply, even during the summer holidays, and found our team very helpful over the phone. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
The helpline was excellent
The helpline was excellent, however the IVRs are way too complex trying to locate the right team, but once you do the person on the end of the line is really helpful. Also, why are no automatic reminders that a service is due and needs to be booked, it hasn't even triggered on the car itself which on my private car it always does
25 août 2026
Réponse de Tusker
Hello,
We appreciate you sharing your experience with us. We are glad to hear our helpline staff provided excellent assistance once you connected with them. We understand your frustration with our automated phone system and the lack of service reminders, and we are actively looking into improvements for both. Your feedback is invaluable as we work to enhance our services.
Kind Regards,
The Driver Satisfaction Team
Have dealt with Tusker before
Have dealt with Tusker before , and found the same level of professionalism when discussing new car . Very knowledgeable and courteous , always a pleasure
25 août 2026
Réponse de Tusker
Scott,
We're so pleased to hear that you found the same level of professionalism when discussing your new car. It's wonderful to know our team was knowledgeable and courteous, making it a pleasure for you.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Lee,
We are so glad to hear that our team provided you with such helpful assistance today. We appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
quick and easy when ordering a car
quick and easy when ordering a car. loads of choices from new to used.
23 août 2026
Réponse de Tusker
Hello,
We're so happy to hear that our car ordering process was quick and easy for you, and that our selection met your needs! We appreciate your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Good personal interaction during the…
Good personal interaction during the initial leasing process.
25 août 2026
Réponse de Tusker
William,
We're so glad to hear our team provided a positive personal interaction during your leasing process. We appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Quick response and willingness to…
Quick response and willingness to explain things over the phone/email when needed
26 août 2026
Réponse de Tusker
Hello,
We're delighted to hear that you experienced a quick response and that our team was willing to explain things thoroughly over the phone and email. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Ridiculous bad customer service
My car arrived still logged in under the previous owner I.d. It took me three phone calls and 48 hours to sort it.
Now it has a electrical issue. Three phone calls later. Plus two failed call backs and I still had to phone to find out the reason it is not resolved after nearly a month is after booking a collect from home service I can't have one. I have to drive 40miles to drop it off. Get myself home. Then back again when it's ready to collect. I wouldn't do that so I have to wait longer whilst they find another option. They didn't even tell me they were not turning up for the original collection.
26 août 2026
Avis spontané
Réponse de Tusker
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We understand how frustrating it can be to experience issues with a newly delivered vehicle, particularly when this is followed by concerns relating to repairs, communication and service arrangements. We also appreciate that delays, missed callbacks and changes to previously agreed plans can have a significant impact on your overall experience.
At Tusker, we work closely with our maintenance and repair partners to support drivers throughout the repair process. However, we recognise that this does not lessen the inconvenience when a vehicle fault remains unresolved or when communication falls short of the standards you expect.
We take concerns regarding vehicle repairs, downtime and driver service seriously and would welcome the opportunity to discuss the matters you've raised in more detail. Please contact our Resolution Team at resolutions@tuskerdirect.com, and a member of the team will be happy to assist.
Kind Regards,
The Driver Satisfaction Team
Portal is really good and update…
Portal is really good and update promptly. customer service is also good.
25 août 2026
Réponse de Tusker
Kosala,
We're delighted to hear that you find our portal really good and that we update promptly. We're also pleased that our customer service met your expectations. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
For understanding what I meant and…
For understanding what I meant and actioning it without drama.
26 août 2026
Réponse de Tusker
Lisa,
We're so pleased to hear that we understood your needs and actioned them smoothly. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Adviser was both helpful and pleasant
Adviser was both helpful and pleasant. Listened well and resolved my problem.
26 août 2026
Réponse de Tusker
Hello,
We're so pleased to hear that our adviser was both helpful and pleasant. It's great to know that they listened well and resolved your problem. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.