Tusker Avis 10 901

Poor comms and no updates on my order

Great service quick response

My experience with Tusker was, let’s say, a bit of a rollercoaster, and not always the fun kind where you get a photo at the end!

However, what could have been a frustrating experience was completely turned around by the kindness of one outstanding member of staff, Alfie Paxton.

Alfie didn’t just “handle” the situation, he took ownership of it in a way that’s increasingly rare. He spent a huge amount of time working through the issues with me and keeping me updated. At times it genuinely felt like he cared more about resolving the problem than I did, which is both impressive and slightly humbling.

What really stood out was how approachable and friendly he was throughout. Even when things weren’t straightforward, Alfie remained calm, understanding, and perhaps most importantly, human! There were no “scripted”responses, no brushing things off, just genuine effort and clear communication. He also went well above and beyond what I’d expect, following up proactively and making sure everything was properly sorted.

By the end of it all, what started as a frustrating experience turned into a genuinely positive one and that’s entirely down to the efforts of Alfie!

Myself and Tusker may have experienced a few bumps in the road together but having someone like Alfie on the team makes a world of difference. He’s a real asset to the company, and I’m incredibly grateful for the time, effort, and patience he put into helping me.

We thought things would move automatically and went and sold our car as soon as we'd placed the order online. Hadn't heard anything for a week so called up. Thias carefully explained the process and managed my expectations. Given our situation, she sorted everything out very quickly, and, fingers crossed I should have my car in a couple of weeks.

My fiance is heavily pregnant and the guys at Tusker have happily expedited my order so I can ensure I have stock gap car in place when my personal goes shortly. thank you so much.

thias was absolutely amazing. Very helpful

Easy use of the website

A very good service, however, communications was a bit haphazard. An example is, I was informed that vehicle had been confirmed as a Total Loss (via email) and when I called the assessing garage to confirm when I could drop off the spare key, they did not know the total loss had been agreed.

Very fast and quality service

Very good service, very quick and efficient with lots of emails to keep me informed of every step which i really appreciated, thank you

Quick, I was updated all the way and order did not take long.

Been with Tusker for nearly 6 years and I can’t fault them. Great company with amazing team members .

Helpful Tusker employee at the end of the phone who patiently answered all my questions.

they are best in their job and their customer service is good.

really easy ordering process, and so far so good. Should receive the vehicle in June, and can only say positive things about my experience

Tarek was superb! He helped me get through the screens to order my new vehicle quickly, easily and calmly, and before I knew it, it was all done ( with an address update added as well!)
Excellent customer service

Overall I've always had a great service from Tusker. I was kept updated throughout the order phase and more recently the customer service team has been great. I had a few details to update and some general questions about servicing etc. and the team member I spoke to, Charlotte, was amazing, really helpful and polite and resolved all of my.queroes.amd requests very quickly.

I had the best experience with Tusker customer service team!

I needed an edit to my contract adding a new driver and the team pulled out all the stops and got this sorted well within the timeframe! Just in time for the weekend where I needed the additional driver to help driving!

They completed my request within 4 days! Super quick for a request that had to go through the insurance company and work!

Special thanks and shout out to Shauna, Chloe and Marcia thank you so so much! You are all stars!

I would highly recommend them!!