Tusker Avis 10 903

I had the best experience with Tusker customer service team!

I needed an edit to my contract adding a new driver and the team pulled out all the stops and got this sorted well within the timeframe! Just in time for the weekend where I needed the additional driver to help driving!

They completed my request within 4 days! Super quick for a request that had to go through the insurance company and work!

Special thanks and shout out to Shauna, Chloe and Marcia thank you so so much! You are all stars!

I would highly recommend them!!

The lead time shown on the website was not even remotely close to the lead time communicated to me, once the order was placed with the vendor.

I was told 11 weeks of lead time before entering into an agreement but it was updated to 21 weeks once I placed the roader.

I understand there is a caveat to say "lead time" can change in reality but surely this big a difference should be communicated before hand.

I wanted to take a moment to share the fantastic experience I had today when I contacted Tusker to make a change to my current order. From start to finish, the customer service was nothing short of outstanding. My adviser, Chris Ayris, was incredibly friendly and handled my query with absolute skill. Not only did they resolve my request seamlessly, but they also took the time to answer all the other questions I had, making the whole process straightforward and enjoyable.

I genuinely couldn't recommend Tusker enough based on today’s experience. It’s always a pleasure to interact with a team that goes above and beyond, and Chris certainly did just that.

Thank you again for such excellent service!

I've been updated throughout the process, which has been great. I did have a query, which was delt with very quickly by Georgia, who was very helpful.

Super easy. Super helpful. Quick, professional and customer focused

Yamin from the Management team was absolutely amazing!

Excellent service and kept well informed would highly recommend.

Smooth process throughout.

I will be taking advantage of this again in 3 years :-)

Great communication, knowledgeable staff and very quick to answer any questions that I had

Great service

Great service, I had the pleasure of dealing with Tarek who was most helpful and made the process of ordering a car very easy.

Hi spoke with Chris today who was very empathetic to my situation and acted immediately to get the agreement out to my employer.

Really quick and efficient level of service

Very good information kept me updated along the way very good service

Great communication throughout my purchase, with a service that was there if I needed them to be.

Information and advice from staff was good and have been kept UpToDate with regular communication.

Easy process to order a car, whenever I've had to speak to them customer service has been excellent. I've been kept up to date on the status of my order.

On tuskercars.com > My Account > My Car, I would like to see some more information such as a Tracking Timeline or a Progress Tracker regarding the car ordered.

Terrible customer service which led me to tears and considerable inconvenience. Highly recommend using a different provider.

Very easy experience selecting and excellent correspondences