We thought things would move automatically and went and sold our car as soon as we'd placed the order online. Hadn't heard anything for a week so called up. Thias carefully explained the process and m... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Overall I've always had a great service from Tusker. I was kept updated throughout the order phase and more recently the customer service team has been great. I had a few details to update and some ge... Voir plus
Very happy with the service provided by Tusker. Although I haven’t collected the car yet, Chris Ayris has been absolutely excellent throughout the process. He has been extremely helpful, took the time... Voir plus
L'entreprise a répondu
A very good service, however, communications was a bit haphazard. An example is, I was informed that vehicle had been confirmed as a Total Loss (via email) and when I called the assessing garage to co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Coordonnées de contact
Hatters Lane, WD18 8YF, Watford, Royaume-Uni
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excellent
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Pro-active communication
Great, pro-active communication and customer service - ability to accommodate pricing change before order placement and order processing.
28 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Thoroughly professional
Thoroughly professional in answering a number of questions I had before ordering the car.
After ordering the car the aftercare service has been exceptional.
22 avril 2026
Réponse de Tusker
We appreciate you taking the time to leave us a review. We're happy to hear that we thoroughly answered your questions before you ordered your car and that you found the aftercare service exceptional.
Kind Regards,
The Driver Satisfaction Team
Very simple
28 avril 2026
Réponse de Tusker
Thank you for your review! We’re glad to hear you found everything very simple. We appreciate your feedback and hope to help you again in the future.
Kind Regards,
The Driver Satisfaction Team
Good engagement all around.
25 avril 2026
Réponse de Tusker
We are happy to hear that you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
We are happy to hear that you found our service efficient, organised, and communicative. Thank you for your positive feedback; we appreciate it!
Kind Regards,
The Driver Satisfaction Team
Good customer service from Tamsyn
Good customer service from Tamsyn. She dealt with my query quickly and resolved the issue.
28 avril 2026
Réponse de Tusker
We're happy to hear that the service you received was helpful and efficient in resolving your issue. We appreciate you taking the time to share your positive experience.
Kind Regards,
The Driver Satisfaction Team
Easy to compare options
Easy to compare options, ordering process was well explained. I have been kept up-to-date with progress.
22 avril 2026
Réponse de Tusker
We're happy to hear that you found it easy to compare options and that our ordering process was well explained. We appreciate that you were kept up-to-date with progress.
Kind Regards,
The Driver Satisfaction Team
Liam was super helpful
28 avril 2026
Réponse de Tusker
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us.
Kind Regards,
The Driver Satisfaction Team
Excellent Customer Service
Very easy process to follow and kept informed at every stage.
27 avril 2026
Réponse de Tusker
We're so glad the process was easy to follow! It's great to hear that you were kept informed throughout each stage. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Thank you for your feedback! We’re really pleased to hear you found our response quick and helpful. Providing timely support is important to us, and we appreciate you taking the time to share your experience.
Kind Regards,
The Driver Satisfaction Team
Best company to buy a car on line from
The website is easy to navigate and very clear to use.
Information about the cars is clear and easy to understand.
28 avril 2026
Réponse de Tusker
We appreciate your feedback and are so glad our website is easy to navigate and clear to use. We're happy the car information is easy to understand!
Kind Regards,
The Driver Satisfaction Team
Hassle Free
Tusker have given me all of the information required to make getting my new car hassle free.
Alan
24 avril 2026
Réponse de Tusker
We're happy to hear that we provided the information you required, and that your new car experience was hassle-free. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Excellent Customer Service
The lady I spoke to (Charlene) kept me informed as to what she was doing, was polite, friendly and supportive. Brilliant stuff.
28 avril 2026
Réponse de Tusker
We appreciate you sharing your positive experience! We are so happy to hear that the lady was polite, friendly, supportive, and kept you informed. Thank you!
Kind Regards,
The Driver Satisfaction Team
Great Customer Service by Naomi in SS team
Naomi in the Salary Sacrifice team went out of her way to support my queries. She gave great advice and service which was a brilliant start to my journey.
25 avril 2026
Réponse de Tusker
We're happy to hear that you received excellent support regarding your queries. It's great to know the advice and service provided was a brilliant start to your journey. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
The customer assistant "Georgi" has…
The customer assistant "Georgi" has been really helpful covering all the queries I had and managing to successfully complete the request, with a positive attitude and willingness to help.
22 avril 2026
Réponse de Tusker
We appreciate you sharing your feedback. We're happy to hear that our customer assistant was helpful, successfully addressed your queries, and completed your request with a positive attitude.
Kind Regards,
The Driver Satisfaction Team
Very quick response to any questions
Very quick response to any questions. Great customer service
24 avril 2026
Réponse de Tusker
We appreciate you taking the time to leave us a review. We're happy to hear that you received a quick response and great customer service.
Kind Regards,
The Driver Satisfaction Team
Easy to navigate website and good…
Easy to navigate website and good customer service and response to queries
25 avril 2026
Réponse de Tusker
We appreciate your feedback and are happy that you found our website easy to use and that our customer service addressed your questions well.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
We're happy our customer service and support exceeded your expectations. Thank you for sharing your positive experience with us.
Kind Regards,
The Driver Satisfaction Team
Contact with Tusker…
All aspects have so far been straight forward online and when I contacted Tusker to speak to a person they were able to answer any questions, so I feel I had all the relevant information to make a decision
27 avril 2026
Réponse de Tusker
We're happy that you found the online process straightforward and that our team was able to provide helpful information. It's great to know you felt well-informed when making your decision. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
We appreciate your positive feedback! We're happy the website is easy to use and that you found the information and videos helpful.
Kind Regards,
The Driver Satisfaction Team
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