Excellent support (including at odd out of office hours). Staff v friendly and well informed on phone and extremely polite/helpful. Had dealings with Olivia, Riddhi and Jess - all terrifically he... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
First class customer service from Chloe D. A brief outline of the problem with my car and she recognised it needed a main dealer to look at it, even contacted the nearest one to get it booked in. Ov... Voir plus
Helpful information and prompt responses to queries. The information is clear and the site is transparent about the process, timescales and what you need to know to make the transition to a salary sa... Voir plus
I want to express my gratitude to Steve Stunt in the maintenance department. My Tesla has an issue with the battery discharging and I needed to get the car to the service centre. Tesla initially said... Voir plus
À propos de l'entreprise
À propos de Tusker
Écrit par l'entreprise
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Coordonnées de contact
Hatters Lane, WD18 8YF, Watford, Royaume-Uni
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Tusker
Derek,
We're so pleased to hear that ordering was easy for you and that you were kept informed throughout the process. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
If I could only give this firm no…
If I could only give this firm no starts for the quality of experience over 2.5 years of having to suffer their service with one of the cars. The best thing for Lloyds Banking Group to do would be to shut Tusker down. Repeatedly awful. Nothing good and utterly incompetent 3rd party agents.
28 août 2026
Avis spontané
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are very sorry to hear that your experience over the past 2.5 years has left you feeling so dissatisfied.
We understand how frustrating it can be when the level of service received falls short of expectations, particularly when it involves ongoing issues and interactions with third-party suppliers. We appreciate that this has clearly had a significant impact on your overall perception of Tusker.
Your feedback is taken seriously, and we would welcome the opportunity to understand more about the difficulties you've experienced so that we can review them properly. Please contact our Resolutions Team at resolutions@tuskerdirect.com and they can assist further.
Kind Regards,
The Driver Satisfaction Team
Too many delivery dates, unable to plan
I believe I’m on my 6 or 7th delivery date now, very frustrating. I’m now in the position that I should have sold my existing car but can’t because I don’t know when my new car will be delivered. I now have to pay £136 to extend my insurance by 2 weeks and then I’ll probably have to do the same thing again. I wouldn’t use this company again.
27 août 2026
Avis spontané
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We're very sorry to hear about the repeated delays to your vehicle delivery and the impact this has had on your plans.
We completely understand how frustrating it must be to have your delivery date changed multiple times, particularly when it has left you unable to confidently make arrangements for your current vehicle. We also appreciate the additional costs and inconvenience you've incurred as a result, including having to extend your insurance cover.
While vehicle delivery timelines can sometimes be affected by factors outside of our direct control, we recognise that this does not lessen the disruption caused when expected delivery dates are not met.
As you have left your review organically, we are unable to assist further through this platform. If you would like to discuss this please feel free to contact our Resolutions Team on resolutions@tuskerdirect.com and they can assist further.
Kind Regards,
The Driver Satisfaction Team
Friendly staff
25 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are happy to hear that you found our staff friendly, that is exactly what we aim for.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We're happy to hear that you found everything very easy and the information clear. We appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Quick turn around
Quick turn around, quick responses to support
Will update more once I receive the car
Car hand-over was quick, but the person was very helpful with all questions I asked them
Car itself drives well, and will update further when I've driven more
23 août 2026
Réponse de Tusker
Chris,
We're happy to hear about your positive experience with our quick turnaround and support responses. We look forward to your update!
Kind Regards,
The Driver Satisfaction Team
Insurance Certificate
Spoke to Andrew as I had no copy of new insurance certificate. He as helpful, polite and within the hour copy arrived from Howdens.
27 août 2026
Réponse de Tusker
Gail,
We're so pleased to hear about your positive experience with our team. It's wonderful to know we could assist you promptly with your insurance certificate. Thank you for sharing your kind feedback!
Kind Regards,
The Driver Satisfaction Team
Tusker needs to respond to customer…
Tusker needs to respond to customer emails rather than ignoring them.
27 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We're sorry to hear that you feel your emails have not been responded to and understand how frustrating a lack of communication can be.
Providing timely updates and support is important to us, and we apologise if your experience has not met these expectations.
If you would like to discuss this further, please contact out Resolutions Team at resolutions@tuskerdirect.com. We appreciate your feedback as it helps us identify areas where we can improve our service.
Kind Regards,
The Driver Satisfaction Team
Renewal
Yasmin was really helpful in explaining my renewal options and was very knowledgable on what they were.
28 août 2026
Réponse de Tusker
Hello,
We're delighted to hear that our team member was very helpful in explaining your renewal options and demonstrated excellent knowledge. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Liam was brilliant this morning when I…
Liam was brilliant this morning when I called with what was admittedly a last minute request from me. Sorted everything very quick and I didn’t feel like I was causing a problem. Great service.
28 août 2026
Avis spontané
Réponse de Tusker
Mathew,
We're delighted to hear that our team was able to assist you quickly with your request. We're glad you had a positive experience and felt well taken care of.
Kind Regards,
The Driver Satisfaction Team
Nicole C is a superstar
Nicole C is a superstar - really helpful!!! and very very thoughtful about how she delivered advice.
27 août 2026
Réponse de Tusker
Hello,
We're so glad our team member was helpful and thoughtful in delivering advice. We appreciate you highlighting their excellent service!
Kind Regards,
The Driver Satisfaction Team
Ellie D was exceptionally helpful and…
Ellie D was exceptionally helpful and went out of her way to answer my numerous questions. Waiting time was quick and I was able to resolve my issues quickly and confidently. Highly recommend
27 août 2026
Réponse de Tusker
Hello,
We're delighted to hear that our team member was exceptionally helpful and went out of their way to answer your questions. We're glad you were able to resolve your issues quickly and confidently.
Kind Regards,
The Driver Satisfaction Team
Sophie made the process easy to order.
27 août 2026
Réponse de Tusker
Hello,
We're so happy to hear that the ordering process was made easy for you. We truly appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Portal is easy to navigate & find your next car
The Tusker portal is easy to navigate, making it simple to find and compare vehicles. Quotes are quick to generate and provide a clear, transparent breakdown of costs. I also found the Tusker team to be friendly, knowledgeable, and helpful whenever I needed assistance before and after ordering my car.
I particularly liked the fact that the vehicle stock levels were constantly changing based on availability. My preferred colour wasn't initially available, but following the advice of the Tusker team by checking the portal regularly I was eventually able to order my first-choice specification.
Although I've given Tusker a 5-star rating, one area for improvement would be vehicle imagery. Some cars only had a single image or artist impressions rather than actual photos. More interior and exterior photos would help customers make informed decisions. Another useful enhancement would be the ability to save vehicle preferences and receive alerts when a matching car becomes available.
27 août 2026
Réponse de Tusker
Andrew,
We are so pleased to hear about your positive experience with our portal and the support you received from our team. It's wonderful that you were able to secure your first-choice vehicle specification by regularly checking the portal!
We truly appreciate your valuable feedback regarding vehicle imagery and the suggestion for saving preferences with alerts. We are always looking for ways to enhance our service and your insights are incredibly helpful as we work to improve the portal experience for all our customers. We are actively exploring options to provide more comprehensive visual information and personalized notification features. Thank you for taking the time to share your thoughts with us.
Kind Regards,
The Driver Satisfaction Team
Really great choice of cars and I've…
Really great choice of cars and I've been fully informed throughout the process.
23 août 2026
Réponse de Tusker
Lynne,
We're so pleased to hear you found a great selection of cars and that you felt fully informed throughout the entire process. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Martin,
We're so pleased to hear that adding an additional driver was such an efficient and friendly experience for you! Thank you for sharing your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Very easy to navigate portal and order…
Very easy to navigate portal and order car.
Support line was fantastic to communicate with.
Very quick service.
26 août 2026
Réponse de Tusker
Jason,
We're delighted to hear that you found our portal easy to navigate and that ordering your car was a smooth process. It's wonderful to know our support line was fantastic and that you experienced very quick service!
Kind Regards,
The Driver Satisfaction Team
Great service by Beth!
Contacted by Beth regarding a query I had sent. She went above and beyond to help with the issue and also helped me arrange delivery of the car, which I was unaware was possible at the time. She also provided a call back to ensure everything was ok and confirmed my request had been met.
27 août 2026
Avis spontané
Réponse de Tusker
Jeffrey,
We're so pleased to hear about your excellent experience and that our team member went above and beyond to assist you. It's wonderful to know that the delivery and follow-up call ensured your request was fully met. We appreciate you sharing your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Very straight forward
23 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are delighted to hear that you found everything very straight forward. That is exactly the service we aim to provide.
Kind Regards,
The Driver Satisfaction Team
Really helpful staff who went above and…
Really helpful staff who went above and beyond to get me the information needed, quicky. Felt like they couldn't do enough for me.
Liam in particular was fantastic
26 août 2026
Réponse de Tusker
Hello,
We are so pleased to hear that our team was incredibly helpful and went above and beyond to assist you. We truly appreciate your kind feedback.
Kind Regards,
The Driver Satisfaction Team
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