Excellent support (including at odd out of office hours). Staff v friendly and well informed on phone and extremely polite/helpful. Had dealings with Olivia, Riddhi and Jess - all terrifically he... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First class customer service from Chloe D. A brief outline of the problem with my car and she recognised it needed a main dealer to look at it, even contacted the nearest one to get it booked in. Ov... Voir plus
Helpful information and prompt responses to queries. The information is clear and the site is transparent about the process, timescales and what you need to know to make the transition to a salary sa... Voir plus
I want to express my gratitude to Steve Stunt in the maintenance department. My Tesla has an issue with the battery discharging and I needed to get the car to the service centre. Tesla initially said... Voir plus
À propos de l'entreprise
À propos de Tusker
Écrit par l'entreprise
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Coordonnées de contact
Hatters Lane, WD18 8YF, Watford, Royaume-Uni
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Would be ideal to have a tool to put in…
Would be ideal to have a tool to put in your car allowance and then list the cars in additional top up amount required. At first appeared a bit misleading because had to work out car allowance, minus tax and then what I would need to pay per vehicle
31 août 2026
Réponse de Tusker
Hello,
We appreciate your feedback and understand your desire for a tool to calculate car allowance more directly. We are always looking for ways to improve our offerings and will consider your suggestion for future enhancements.
Kind Regards,
The Driver Satisfaction Team
good and helpful
24 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are delighted to hear that you found us good and helpful. That is exactly the service we aim to provide.
Kind Regards,
The Driver Satisfaction Team
Simple ordering and hassle free
2 juillet 2026
Réponse de Tusker
Hello,
We're so pleased to hear that you found the ordering process simple and hassle-free. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Hopeless customer service
Car ordering, delivery, etc. are all fine.
However if you need to make contact of any sort they are completely hopeless. I could tolerate late replies to emails but these guys don’t even bother to read them. Over and over again.
I am assuming this is because us drivers are not actually their customers - our employers are. And this comes through loud and clear in their customer service.
A business with poor service like this is not one I would choose to use. Or recommend.
29 septembre 2025
Avis spontané
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We're pleased to hear that the vehicle ordering and delivery process met your expectations. However, we are very sorry to learn that your experience with our customer service has left you feeling so frustrated.
We understand how important it is that when drivers contact us, their queries are handled promptly and accurately. It's particularly disappointing to hear that you felt your emails were not being properly addressed, despite making repeated attempts to resolve your concerns.
At Tusker, we aim to provide a high standard of service to all drivers, and we are sorry that we have not delivered that experience in your case. Your feedback regarding communication and responsiveness has been noted and will be shared with the relevant teams for review.
We appreciate you bringing these concerns to our attention and regret that your experience has impacted your confidence in recommending our service.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We are so pleased to hear you had a good experience and found our team helpful. Thank you for sharing your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
The process for ordering the car is…
The process for ordering the car is very user-friendly. Whenever you have any questions, the staff members are also very helpful and happy to assist.
28 août 2026
Réponse de Tusker
Hello,
We're so pleased to hear that you found the car ordering process user-friendly. It's wonderful to know that our staff members were helpful and happy to assist with any questions you had.
Kind Regards,
The Driver Satisfaction Team
Good customer service
Kiera was knowledgeable and answered all my questions, including those I didn't think of asking.
She also agreed to follow up and did so the same day.
28 août 2026
Réponse de Tusker
Hello,
We're delighted to hear that our team member was knowledgeable and answered all your questions, even those you hadn't considered. We're especially pleased they followed up as promised. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Very clear information provided about…
Very clear information provided about the end of agreement options that I have.
1 septembre 2026
Réponse de Tusker
Hello,
We're happy to hear our information about your agreement options was clear and helpful. We appreciate your feedback!
Kind Regards,
The Driver Satisfaction Team
Lewis has been absolutely fantastic…
Lewis has been absolutely fantastic throughout the entire process. From answering my questions to providing quotations and guidance, he has been incredibly helpful, responsive, and professional.
I placed my vehicle order today, and the experience so far has been seamless thanks to Lewis's support. Nothing has been too much trouble, and he has kept me informed every step of the way.
It's been a genuine pleasure working with him, and I would like to thank him for all of his help and assistance. Outstanding customer service and a real credit to Tusker.
1 septembre 2026
Avis spontané
Réponse de Tusker
Anthony,
We are absolutely thrilled to hear about your exceptional experience with us. It's wonderful to know that our team member provided such fantastic support, answering all your questions and offering valuable guidance. We're delighted that your vehicle ordering process was seamless and that you felt informed every step of the way. Your kind words about the outstanding customer service truly mean a lot to us.
Kind Regards,
The Driver Satisfaction Team
Simple process in terms of…
Simple process in terms of understanding quote value. Good choice of cars.
31 août 2026
Réponse de Tusker
Hello,
We're so happy to hear you found our quote process simple and appreciated our car selection. Thank you for your kind words!
Kind Regards,
The Driver Satisfaction Team
straight forward process
27 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are happy to hear that you found the process straight forward, that is exactly the service we aim to provide.
Kind Regards,
The Driver Satisfaction Team
I wanted to change my ordered vehicle…
I wanted to change my ordered vehicle to a more suitable one. Staff were very helpful with advice, checking with the dealer about any charges, and helping me order my new one. It was very easy.
27 août 2026
Réponse de Tusker
Hello,
We're delighted to hear that our team was so helpful in assisting you with changing your vehicle and making the process easy. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Helpful and informative
Randa was really helpful and informative in explaining the process.
1 septembre 2026
Réponse de Tusker
Hello,
We're delighted to hear that our team member was so helpful and informative in explaining the process. Thank you for sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Very helpful staff
Very helpful when I had any queries regarding my order and no excessive wait time to connect on the phone.
26 août 2026
Réponse de Tusker
Heather,
We're delighted to hear that our team was very helpful with your order queries and that you experienced no excessive wait time when connecting on the phone. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
So far so good but I will wait until I…
So far so good but I will wait until I actually have a car before giving a 5!
27 août 2026
Réponse de Tusker
Hello,
We appreciate your positive feedback and look forward to helping you with your car.
Kind Regards,
The Driver Satisfaction Team
delivery to scotland is terrible
delivery to scotland is terrible. Car sitting waiting to be delivered. been told 5 weeks until they can deliver it.
phoned about a stop gap car couldn't get through. asked to press one to keep place in line for a call back. 2 days and no call back. Also spoke to delivery team who said they would ask them to phone me as a priority, still no luck
22 août 2026
Réponse de Tusker
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the delays you've encountered with your vehicle delivery and the difficulties you've experienced when trying to contact us.
We understand how frustrating it must be to know your vehicle is waiting to be delivered while being advised of a significant wait time, particularly when you're also unable to get through to discuss alternative transport options. We also appreciate how disappointing it is not to receive a call-back after requesting one and after the matter was escalated as a priority.
Please be assured that we have passed this to the relevant team for them to look into further for you. Thank you for bringing this to our attention. Feedback such as yours helps us identify where improvements are needed.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Sam,
We are delighted to hear you found our service to be quick, simple, and easy to use. Your positive feedback is greatly appreciated.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We're truly happy to hear that our process was easy for you and that you appreciated our fair prices and consistent updates. Thank you for your kind words!
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Roy,
We're delighted to hear that you found our service efficient and easy to understand. Thank you for your positive feedback and for sharing your experience with us!
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review. We are delighted to hear that you found our communication good. That is exactly the service we aim to provide.
Kind Regards,
The Driver Satisfaction Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.