Excellent support (including at odd out of office hours). Staff v friendly and well informed on phone and extremely polite/helpful. Had dealings with Olivia, Riddhi and Jess - all terrifically he... Voir plus
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Lisez les avis des autres
First class customer service from Chloe D. A brief outline of the problem with my car and she recognised it needed a main dealer to look at it, even contacted the nearest one to get it booked in. Ov... Voir plus
Helpful information and prompt responses to queries. The information is clear and the site is transparent about the process, timescales and what you need to know to make the transition to a salary sa... Voir plus
I want to express my gratitude to Steve Stunt in the maintenance department. My Tesla has an issue with the battery discharging and I needed to get the car to the service centre. Tesla initially said... Voir plus
À propos de l'entreprise
À propos de Tusker
Écrit par l'entreprise
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Coordonnées de contact
Hatters Lane, WD18 8YF, Watford, Royaume-Uni
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excellent
12 k avis
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Smooth and simple
Smooth and simple. A clear and straightforward scheme offering great value and a good range, and the process of ordering the car was equally clear and smooth. Only downside was the difficulty in arranging a test drive, but unfair to mark down Tusker for this as they could arrange one but later than I needed - issue is more with the Kia dealerships!
3 septembre 2026
Réponse de Tusker
Damian,
We're so pleased to hear you found our scheme clear, straightforward, and of great value, and that ordering your car was a smooth process. We understand your frustration regarding test drive availability and appreciate you acknowledging that we did offer options, even if they didn't align with your immediate needs. We always aim to facilitate these arrangements as best we can.
Kind Regards,
The Driver Satisfaction Team
Fantastic really easy to do and great…
Fantastic really easy to do and great customer service
31 août 2026
Réponse de Tusker
Robert,
We're delighted to hear that you found everything easy to do and experienced great customer service. Thank you for your fantastic feedback!
Kind Regards,
The Driver Satisfaction Team
prompt action after a request
3 septembre 2026
Réponse de Tusker
Hello,
We're glad we could act quickly on your request. We appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Great customer service!!
Great customer service!!! No automated nonsense about How Important we are to them etc. Genuinely nice people answering the call straight away.
Kiera was extremely helpful and dealt with my query promptly and efficiently.
3 septembre 2026
Réponse de Tusker
Ervin,
We are so pleased to hear about your positive experience with our customer service! It's wonderful to know that our team provided prompt and efficient assistance, and that you appreciated the genuine and helpful interaction. Thank you for sharing your kind words.
Kind Regards,
The Driver Satisfaction Team
At Stage 1 on of Car Salary Sacrifice…
At Stage 1 on of Car Salary Sacrifice the Tusker team were very helpful and explained the starting process
3 septembre 2026
Réponse de Tusker
Hello,
We're delighted to hear that our team was very helpful and clearly explained the starting process for your Car Salary Sacrifice at Stage 1. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
ordering issue online
when ordering had issue online but was well supported over the phone
31 août 2026
Réponse de Tusker
Hello,
We appreciate your feedback and are glad our team could assist you effectively over the phone. We are always working to improve our online experience.
Kind Regards,
The Driver Satisfaction Team
Great service
Great service, easy to get around site, fast response, and could see that the benefits will help allot of customers.
2 septembre 2026
Réponse de Tusker
Paul,
We're delighted to hear you experienced great service, found our site easy to navigate, and appreciated our fast response. It's wonderful to know you see the benefits for many customers!
Kind Regards,
The Driver Satisfaction Team
Another faulty Q6 etron and terrible customer service - AVOID!
I took delivery of a Q6 etron in November 2025 via a salary sacrifice scheme. It immediately had a fault and ended up in an Audi workshop needing multiple parts replaced, including an interior wiring loom, which was not fixed until August 2026. Despite numerous requests to terminate the contract or reject the vehicle, Tusker encouraged me to wait for the repair. 10 months of wasted time picking up and returning 3rd party hire vehicles, 100s of phone calls and emails and £000s taken in lease payments to be offered a fraction of that in "goodwill" in return and the lease to be finally terminated. The only route I have is now to complain to the BVRLA - but go take a look a their Trust Pilot Reviews! uk.trustpilot dot com/review/bvrla.co.uk
3 septembre 2026
Avis spontané
Réponse de Tusker
Hello Rob,
Thank you for taking the time to share your feedback. We're sorry to read about the difficulties you've experienced throughout your lease, and we appreciate how frustrating and disappointing this situation has been for you.
We understand the significant inconvenience caused by the repeated repairs, the length of time taken to resolve the vehicle fault, and the impact this has had on your day-to-day life. We also recognise the effort involved in arranging alternative vehicles, communicating with multiple parties, and managing a prolonged period of uncertainty.
While we are unable to discuss the specifics of individual cases on a public platform, we understand that the outcome has not met your expectations and are sorry that you feel let down by the support provided.
We take all customer feedback seriously and use it to review our processes and identify areas where we can improve the experience we provide. We regret that this has been your experience with Tusker.
Should you wish to discuss your concerns further, please contact our Resolutions Team on resolutions@tuskerdirect.com and they will be able to assist further.
Kind Regards,
The Driver Satisfaction Team
Awesome friendly helpful customer…
Awesome friendly helpful customer service from Stuart R, would highly recommend, its a breath of fresh air to get such excellent cutomer service, felt like I was chatting to a friend, apart from his questionable taste in football teams ;-)
3 septembre 2026
Réponse de Tusker
Chris,
We're so pleased to hear you received such excellent customer service! It's wonderful to know our team member was friendly and helpful, making you feel like you were chatting to a friend. Thank you for your kind words.
Kind Regards,
The Driver Satisfaction Team
Easy and quick
Easy and quick, friendly knowledgeable staff. Great package and offering from tusker, highly recommend
2 septembre 2026
Réponse de Tusker
Hello,
We're delighted to hear that you found our process easy and quick, and that our staff were friendly and knowledgeable. We truly appreciate your high recommendation!
Kind Regards,
The Driver Satisfaction Team
When contacting Tusker
When contacting Tusker, phone response is always excellent. The team are always professional, knowledgeable and keen to help. I’ve always left the call feeling confident that my query has been addressed. A couple of calls I had with Mitch were particularly good. I was frustrated that my car had been delayed again and Mitch managed to turn the situation around by reassuring me that he would look into the matter and get back to me with an explanation and resolution, which he did very promptly and with a kind manner.
As a Principal of a large school, I wish I had more staff like him.
2 septembre 2026
Réponse de Tusker
Martin,
We are so pleased to hear about your excellent experience with our phone response team. It's wonderful to know that our colleagues are consistently professional, knowledgeable, and helpful, leaving you confident that your queries are addressed. We truly appreciate your kind words.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We're so happy to hear that our team was helpful and friendly. We truly appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Over a year of unresolved vehicle problems
I took delivery of an Audi Q6 e-tron through Tusker in April 2025. Since then, the vehicle has suffered repeated problems involving charging, locking and access, the alarm, boot mechanism, connectivity, software and the myAudi app. At times the car has been completely unresponsive, and I have been locked out or left waiting because it would not charge properly.
The vehicle has spent more than 40 days off the road, with numerous dealership visits and attempted repairs. I have now been advised that the software required to fully address the outstanding problems may not be available until Q3 2027. Living with a vehicle that may or may not unlock, charge or operate correctly causes considerable inconvenience and anxiety.
Some individual members of Tusker’s resolutions team have been helpful, and compensation and temporary transport have occasionally been provided. However, after more than a year, I still have an unreliable vehicle and no permanent solution. The standard early-termination charge is currently £8,473.88, despite the extensive history of documented faults.
I am not seeking to leave Tusker. I have offered to return this vehicle and order a replacement through them at approximately the same monthly cost. I simply want a dependable vehicle and a fair, practical resolution.
I hope Tusker will now look at the overall circumstances, take ownership of the situation and agree to a fee-free replacement rather than expecting me to continue until a possible future software fix.
3 septembre 2026
Avis spontané
Réponse de Tusker
Hello,
Thank you for taking the time to leave such a detailed review. We are genuinely sorry to hear about the difficulties you have experienced with your Audi Q6 e-tron and the significant impact this has had on your day-to-day life.
We appreciate how frustrating and concerning it must be to experience ongoing issues affecting key vehicle functions, including charging, access, connectivity and software performance, particularly over such an extended period. We also recognise the inconvenience caused by multiple repair attempts, extended periods off the road and the uncertainty surrounding a long-term resolution.
While we are pleased that members of our Resolutions Team have been able to provide support, temporary transportation and compensation where appropriate, we understand that these measures do not resolve the fundamental issue of having confidence in your vehicle's reliability.
As your review has been left organically, we are unable to assist further through this platform, if you haven't already we recommend contact the Resolutions Team on resolutions@tuskerdirect.com so they can assist further.
Kind Regards,
The Driver Satisfaction Team
Still awaiting my vehicle RN number…
Still awaiting my vehicle RN number despite my employer approving the deal 8 business days ago
24 août 2026
Réponse de Tusker
Hello John,
Thank you for taking the time to leave your review. We're sorry to hear that you've been waiting longer than expected to receive your RN number after your employer approved the order.
We understand that once approval has been given, it's frustrating not to receive the next update within the timeframe you were expecting. We appreciate that delays at this stage can create uncertainty and impact your confidence in the process.
Please be assured that this has been passed to the relevant team for them to look into further. Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Kind Regards,
The Driver Satisfaction Team
Tusker has taken a long time to get the…
Tusker has taken a long time to get the car to me. When I first ordered they said early August. This soon changed to mid August and eventually the end of August. I persevered and when I got closer to the end of August they changed the date to the end of September. I was annoyed at this point as I’d been waiting 7/8 weeks and they originally stated that the vehicle was in stock. The vehicle has had a registration number since mid August which tells me it’s in the UK. I asked the delivery team at tusker if they could contact the dealer and get an update and they wouldn’t do it. Not good enough. Just because the car is on salary sacrifice doesn’t mean the service should be worse. I am still waiting on the car and becoming more annoyed each day. The person on the phone was just rude and didn’t want to help me, basically said he doesn’t have control over the dealer sorting the car and getting it to me. He should’ve contacted the dealer and got an update. If the dealer is taken too long they shouldn’t have an agreement with the car manufacturers.
2 septembre 2026
Réponse de Tusker
Hello,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to see your expected delivery date move several times, particularly when you were originally advised that the vehicle was in stock.
Having reviewed your order, we can see that while the vehicle was ordered in July and remains within the typical stock vehicle lead time, there have regrettably been delays caused by an insurance-related requote and the subsequent contract approval process. We appreciate that this does not lessen the disappointment of seeing delivery expectations change, and we recognise that clearer communication throughout the process would have helped to manage expectations.
We're also sorry to hear about your experience when contacting us. We aim to provide helpful and supportive service at all times, and it's disappointing to learn that you felt your concerns were not fully addressed. Your comments regarding the interaction with our team have been noted and will be reviewed internally.
At present, we are awaiting the final employer approval required before delivery can be authorised. Once this is received, we will work with the supplying dealer to progress delivery as quickly as possible. In the meantime, we have asked the team to closely monitor your order and ensure it is prioritised as soon as the outstanding approval is returned.
We appreciate your patience and understand the inconvenience this delay has caused.
Kind Regards,
The Driver Satisfaction Team
Helpful updates and good communication
8 décembre 2025
Réponse de Tusker
Hello,
We are so pleased to hear that you found our updates helpful and our communication effective. Thank you for sharing your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
World Class!!
Honestly - it was absolutely seamless - Kiera was personable, very quickly understood the challenge and handled it with aplomb.
One of the best calls I have ever had to do this kind of thing.
2 septembre 2026
Réponse de Tusker
Andy,
We are so pleased to hear that our team member provided such a seamless and positive experience. It's wonderful to know that the challenge was quickly understood and handled with such expertise. Thank you for sharing your kind words!
Kind Regards,
The Driver Satisfaction Team
So far a super experience great comms
1 septembre 2026
Réponse de Tusker
Hello,
We're so happy to hear about your super experience with our communication. We truly appreciate your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Streamlined sign-up and great features
The sign-up and order process was very smooth, and I was really happy to see the option to choose an "in stock" or used car alongside the familiar "build your own" option. This is a definite improvement over other salary sacrifice leasing schemes I've used in the past.
1 septembre 2026
Réponse de Tusker
Michael,
We are so pleased to hear that your sign-up and order process was smooth! It's wonderful to know that the option for in-stock or used cars is a valuable improvement for you.
Kind Regards,
The Driver Satisfaction Team
Would be ideal to have a tool to put in…
Would be ideal to have a tool to put in your car allowance and then list the cars in additional top up amount required. At first appeared a bit misleading because had to work out car allowance, minus tax and then what I would need to pay per vehicle
31 août 2026
Réponse de Tusker
Hello,
We appreciate your feedback and understand your desire for a tool to calculate car allowance more directly. We are always looking for ways to improve our offerings and will consider your suggestion for future enhancements.
Kind Regards,
The Driver Satisfaction Team
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