Excellent support (including at odd out of office hours). Staff v friendly and well informed on phone and extremely polite/helpful. Had dealings with Olivia, Riddhi and Jess - all terrifically he... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First class customer service from Chloe D. A brief outline of the problem with my car and she recognised it needed a main dealer to look at it, even contacted the nearest one to get it booked in. Ov... Voir plus
Helpful information and prompt responses to queries. The information is clear and the site is transparent about the process, timescales and what you need to know to make the transition to a salary sa... Voir plus
I want to express my gratitude to Steve Stunt in the maintenance department. My Tesla has an issue with the battery discharging and I needed to get the car to the service centre. Tesla initially said... Voir plus
À propos de l'entreprise
À propos de Tusker
Écrit par l'entreprise
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Coordonnées de contact
Hatters Lane, WD18 8YF, Watford, Royaume-Uni
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excellent
12 k avis
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Amazing communication and straight…
Amazing communication and straight forward process and great customer service
2 septembre 2026
Réponse de Tusker
Aaron,
We appreciate you sharing your positive experience! We are delighted to hear that our communication was amazing and that you found our process straightforward with great customer service.
Kind Regards,
The Driver Satisfaction Team
I haven’t even got my car yet and I am…
I haven’t even got my car yet and I am disappointed…
I have been waiting for an update on delivery since 20/08 and I have sent two emails with no response to the delivery email address. I have also made two calls.. gave up after 55 minutes on first call. Waited 40 minutes on second and pressed the button for a call back… no call back received. If this is the level of service I can expect… I am doubting whether I should use another provider. Tusker - you have a lot to do to turn my initial perceptions around!
7 septembre 2026
Avis spontané
Réponse de Tusker
Hello,
Thank you for taking the time to leave a review. We're sorry to hear that your journey with us has started on such a disappointing note.
We understand how frustrating it must be to be awaiting delivery of your vehicle and not receive the updates or responses you were expecting. We also appreciate the inconvenience caused by the lengthy wait times when trying to contact our team and the callback not being received as requested.
We aim to keep our drivers informed throughout the delivery process and to provide timely support when questions arise. We're disappointed to learn that this has not been your experience, particularly at such an important stage of your journey with Tusker.
Your feedback regarding communication and contact wait times is valuable and will be shared with the relevant teams for review. We recognise that first impressions matter, and we're sorry that we have not met your expectations so far.
We hope that the remainder of your experience with us is a more positive one, and we appreciate you bringing these concerns to our attention.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review.
We are delighted to hear that you found your first experience with us brilliant, that is exactly the service we aim to provide. If you need any assistance in the future, please do not hesitate to reach out.
Kind Regards,
The Driver Satisfaction Team
Special thank you to Beth for going…
Special thank you to Beth for going above and beyond with my dilemma.
Her dedication and commitment to making a plan and following through was a breath of fresh air.
3 septembre 2026
Avis spontané
Réponse de Tusker
Hello,
We are absolutely delighted to hear that our team member went above and beyond to help with your dilemma. It's wonderful to know their dedication and commitment made a positive difference.
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We are delighted to hear that our team was helpful and accommodating in addressing all your queries. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Pretty hassle free in fairness
Pretty hassle free in fairness, all dealt via online portal. Systems seem to be efficient and effective.
1 septembre 2026
Réponse de Tusker
Hello,
We're so glad to hear our online portal provided a hassle-free experience! We appreciate your kind words about our efficient systems.
Kind Regards,
The Driver Satisfaction Team
Support and communication
Unable to verify license as account deleted. I had problems with existing car and the support wasnt great. Some of the PCNS were forwarded to me ad paid in time others tusker paid and invoiced me for admin fee which was unnecessary.
4 septembre 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave a review. We're sorry to hear that your experience with Tusker did not meet your expectations.
We appreciate your comments regarding the support you received and the handling of Penalty Charge Notices (PCNs). We understand how frustrating it can be when communication or processes are not as clear or straightforward as expected.
In relation to PCNs, Tusker administers these in line with our agreed procedures and the requirements of the issuing authorities. However, we recognise that administration charges can be a source of frustration, particularly where there is a perception that alternative handling may have been possible.
We're also disappointed to learn that you were not fully satisfied with the support provided during the issues you experienced with your vehicle. Providing a positive driver experience is important to us, and driver feedback helps us identify opportunities for improvement.
Thank you again for sharing your experience.
Kind Regards,
The Driver Satisfaction Team
very quick and easy to order
2 septembre 2026
Réponse de Tusker
Hello,
We're so glad to hear that you found our ordering process quick and easy. We truly appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Highly responsive and helpful
1 septembre 2026
Réponse de Tusker
Hello,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be highly responsive and helpful. We always aim to provide the best possible experience.
Kind Regards,
The Driver Satisfaction Team
Getting a new EV car
straightforward ordering process , minor correction to understanding of model ordered but all resolved very quickly. Looking forward to getting car
1 septembre 2026
Réponse de Tusker
Hello,
We're delighted to hear that you found the ordering process straightforward and that any corrections were resolved quickly. We're looking forward to you receiving your car!
Kind Regards,
The Driver Satisfaction Team
Really impressed with Tusker so far
Really impressed with Tusker so far. The ordering process has been straightforward, the online portal makes everything clear and communication has been great throughout.
I’ve been kept updated as my order has progressed and now have an estimated delivery date. As someone new to salary sacrifice, the whole process has been much easier than I expected.
Now just the difficult part of waiting for the car!
3 septembre 2026
Réponse de Tusker
Joseph,
We are so pleased to hear that you've been impressed with the process so far! It's wonderful to know that you found the ordering straightforward and the online portal clear. We're glad our communication has kept you updated and that the salary sacrifice process was easier than expected. We hope the wait for your new car isn't too long!
Kind Regards,
The Driver Satisfaction Team
Such an easy process
Such an easy process. Car not delivered as yet so can't comment on whole process but so far all good.
2 septembre 2026
Réponse de Tusker
Hello,
We're delighted to hear that the process has been easy for you so far! We hope you enjoy your car once it's delivered.
Kind Regards,
The Driver Satisfaction Team
The communication from the beginning…
The communication from the beginning has been brilliant, as soon as each stage has been approved they have kept me informed, sent all the relevant information and brochures required, it has been a seamless process.
2 septembre 2026
Réponse de Tusker
Hello,
We're so pleased to hear that our communication has been brilliant and that you've been kept informed at every stage. It's wonderful that you found the process seamless.
Kind Regards,
The Driver Satisfaction Team
Very professional service
1 septembre 2026
Réponse de Tusker
Hello,
Thank you for taking the time to leave your review.
We are delighted to hear that your found our service very professional. That is exactly the service we aim to provide to all our drivers.
If you need any assistance in the future, please do not hesitate to reach out.
Kind Rgards,
The Driver Satisfaction Team
Customer service were fantastic!
Customer service were fantastic whilst waiting for the car, (and I did call a lot!!) required a copy of insurance and sent it the same day, excellent service, long may it continue!
2 septembre 2026
Réponse de Tusker
Hello,
We're delighted to hear that our customer service was fantastic while you were waiting for your car. It's great that we could provide excellent service and send your insurance copy the same day. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Réponse de Tusker
Hello,
We're so pleased to hear that you found our process easy and that you experienced good communication throughout. We truly appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
If I could could give 0 stars out of 5…
If I could could give 0 stars out of 5 I would. Absolutely avoid using this company. No flexibility at all and make sure you read Absolutely everything that is stated in their contract because they will stick to it by the letter. No customer service,you may aswel speak to a robot!
18 août 2026
Avis spontané
Réponse de Tusker
Hello Adam,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling frustrated and disappointed.
We understand that flexibility and clear support are important when managing a vehicle through a salary sacrifice scheme, and we're sorry that you feel we did not meet your expectations. Whilst our agreements and processes are designed to ensure consistency and fairness for all drivers, we appreciate that this can sometimes feel inflexible when individual circumstances arise.
We're particularly disappointed to hear your comments regarding our customer service. We aim to provide helpful, personal support to all our drivers, and it's disappointing to learn that you felt your concerns were not listened to or understood.
Driver feedback is incredibly important to us, and we will ensure your comments are used for continuous improvement. We regret that your experience has led you to feel this way about our service.
Kind Regards,
The Driver Satisfaction Team
Lewis gave me great information
Lewis gave me great information , his customer service and knowledge was excellent
1 septembre 2026
Réponse de Tusker
Ben,
We're delighted to hear that our team member provided you with great information and that their customer service and knowledge were excellent. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Tariq made my experience special
Tariq made my experience special. Very informative, helpful and pleasant to deal with. Couldn't have found anyone that could have helped me more. The overall service was easy and very well put across.
3 septembre 2026
Réponse de Tusker
Alexander,
We are absolutely delighted to hear that your experience was special and that our team member was so informative, helpful, and pleasant to deal with. It's wonderful to know that the overall service was easy and very well presented.
Kind Regards,
The Driver Satisfaction Team
Smooth and simple
Smooth and simple. A clear and straightforward scheme offering great value and a good range, and the process of ordering the car was equally clear and smooth. Only downside was the difficulty in arranging a test drive, but unfair to mark down Tusker for this as they could arrange one but later than I needed - issue is more with the Kia dealerships!
3 septembre 2026
Réponse de Tusker
Damian,
We're so pleased to hear you found our scheme clear, straightforward, and of great value, and that ordering your car was a smooth process. We understand your frustration regarding test drive availability and appreciate you acknowledging that we did offer options, even if they didn't align with your immediate needs. We always aim to facilitate these arrangements as best we can.
Kind Regards,
The Driver Satisfaction Team
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