Tusker Avis 

Sophie is the best! Sophie (in the orders team) went above and beyond. Incredibly reliable and reassuring. Explained everything so well and was a delight to speak with! Thank you, Sophie! Also a big thank you to everyone else who helped me along the way too :) Much appreciated. Brilliant service all round.

Great and quick service, easy to navigate.

Amazing service great customer service

I ordered a brand new car in May for my pregnant wife. I was told a delivery date in early July. Then Early August. Then early September. I did receive my car yesterday so early September it was. Today the car wouldnt open electonically so I had to use the physical key. This only opened the passenger door, I had to climb to the drivers seat, and the wing mirrors did not open. I tried turning it off and on etc. No change. I drove the car a short distance, still no mirrors. Fault seems to be intermitent, sometimes opens electronically and mirrors deploy, sometimes not. So my wife, with now a new baby in tow, can in theory sometimes drive the brand new car, sometimes not and may need to break the law to get home if she does choose to use it for a journey. However, having given birth less than a fortnight ago climbing across to the drivers seat isnt an option, so when I return to work on Monday my wife will be in a small village with no transport, the whole purpose of getting a second car was to avoid this. Called Tusker, after an age on hold they said I'd need to take the car to my nearest delaership and arranged a booking for 15 days time. I called again to raise a complaint. The guy was very nice but did tell me that unfortunately nowhere in the paperwork does it guarantee that they will provide me with a fully functional car, that's why they had arranged a bullet proof warranty. If they appraoched the manufacturer as the direct customer the manufacturer would say the same.The only advice they could give was to contact the dealership directly to arrange an earlier date. Unfortunately it is Arnold Clark and their systems are atutomated so contact is tricky. Im also quite busy with a new baby so really could do without this extra burden.. So my wife has a brand new car that doesn't work, and that Tusker never said would work, and may get fixed in 15 days when I need to take time off work to take to a garage .I wouldn't recommend Tusker cars if you want a car that is guaranteed to work.

Great talking to the customer service and resolve the request

It was easy to order my new car, and even the approval from my work didn't take long. I got my car delivered within 6 weeks after my initial enquiry. Really happy with the service and the car I got. Never thought I will be so happy with an EV.

Absolutely phenomenal experience. The ease of life cannot be compared. Road tax, insurance and assistance all rolled into one easy monthly payment. Good selection of vehicles as well

Amazing service
Selma was very helpful and sorted out any problems that occurred.
Overall 5* service

Avoid Tusker at All Costs

My experience with Tusker has been nothing short of appalling.

I leased an OMODA E5 through Tusker and quickly discovered that the vehicle was incapable of achieving anywhere near its advertised driving range. Despite a claimed range of approximately 360 miles, the vehicle consistently delivers only around 180 to 190 miles in real-world use, making it fundamentally unsuitable for the purpose for which it was supplied.

What is even more concerning is Tusker's complete failure to take ownership of the issue. I repeatedly reported the performance concerns and requested assistance, diagnostics, inspections and repairs. Rather than managing the matter as the leasing provider, Tusker continually pushed responsibility back onto me, repeatedly telling me to arrange appointments and investigations myself.

At no point did Tusker proactively collect the vehicle, arrange a comprehensive battery diagnostic assessment, coordinate repairs, provide a replacement vehicle, or properly investigate why the vehicle was performing so far below specification.

As a customer paying for a leased vehicle, I should not be expected to source repair centres, manage warranty investigations, chase technical information and coordinate repairs myself. That is precisely the role of the leasing provider.

To make matters worse, I have also had issues with unauthorised deductions relating to a PCN, resulting in additional time, stress and administration to resolve.

The overall experience has been one of poor customer service, lack of accountability, ineffective complaint handling and a complete failure to resolve a long-standing vehicle defect despite numerous reports.

Months later, I am still left with an underperforming vehicle, no satisfactory explanation, and no meaningful resolution.

I would strongly advise anyone considering a vehicle through Tusker to carefully consider alternative leasing providers.

Rating: 0/5 stars if that were possible.

Well connected and easy to access service with phone still an option

Really detailed information on site regarding policy. It is hard to see all car details when using on a mobile device.

Ellie was very accurate and gave me a complete and thoroughly comprehensive breakdown of my current agreement and particular options. I was well informed after and now am well prepared to make my decision.

Overall, a good experience with Tusker. Customer service is helpful most of the time and there’s rarely a long wait to speak to someone. The only downside for us has been arranging car servicing, which can be a bit inconvenient and could definitely be made easier.

Delivered (used) fast charger not working. Three recalls, and when I booked it in to get the car fixed, KIA had taken it on a “cannot refuse” basis and then did not look at the car for three weeks.

On top of that, I got a parking ticket issued to me for the day it was delivered because the guy who delivered it was stuck at a service station using a slow charger. That was sorted out fairly quickly.

However, for the three weeks it has been sat in the garage, I have not been able to get through to Tusker. I won’t sit on hold for over half an hour, and any attempt to contact me has been a voicemail with no direct line to contact the person back. If I press the option to be called back “when it’s my turn in the queue”, that call does not come.

Unfortunately, I would not recommend Tusker at this point and feel strongly enough about the experience that I’m here writing a review.

Really fab experience from start to finish - super helpful

Finding and ordering was there easy
Prosse has been good

Excellent, Clear explanations, and fast response in fixing the issues. Didn't have to wait long for my call to be picked up.

The original vehicle I ordered was mis-advertised at 15k but the actual mileage was 39k. I have had a positive experience with Daisy in the pre-loved team, hence the 4* review. This would have been lower otherwise.

Amazing communication and straight forward process and great customer service