Tvlicensing Avis 

Absolutely horrific experience. They have in error taken my annual licence fee of £180 twice by direct debit and I'm trying to get a refund of the second one. DO NOT SIGN UP TO DIRECT DEBIT WITH THEM.
After weeks of trying to sort this - finally beating the AI so I could speak with a person - who could see the error on their systems but couldn't help fix it and gave me an email address - which didn't work - then requested a refund from their messaging function on their website - no reply - then filed a formal complaint. Now been asked to share my bank statements including transactions 10 days before and after each time they took my direct debit. That's an illegal ask, and why on earth do they ask this? They can see on their end that they've charged me twice in error - the person I spoke with confirmed that. Why on earth are they asking to see my personal bank statements? I will probably have to escalate beyond the incompetent organisation to get my owed £180 back.

I moved home and i called tv Licence and since i am a carer for my mum and did not get a chance to do it for a while . I called them and said you owe me a refund since i no longer live at the old address and the women told me that they no longer back date refunds Disgusting you cant keep my money if i dont live there

It’s a joke You have to go through a barrage of questions by robot who gets everything wrong it’s bad voudtomer service is bad I don’t know why they skills get paid never missed payment I. N my life disability amendments not being put in place do not paying infill they sre. Dis domination dhsme on you look at what others say csnt all be wrong you took double payment csnt even be trusted

Having to phone to amend payment methods and or cancel should be illegal. If you have my payment details I should be able to have immediate access to it. One of the very few companies do this and it’s deliberate. Rogue. Dangerous.

I dont have RF in my House and Have disabled the Apps on the TV for terrestrial TV. You cannot watch Live TV in my house on IPlayer or Freely. I'm a Broadcast Engineer so I do know what I'm doing. As soon as I submit my declaration that I don't require a License they start in the Hassle. Emails asking if I'm dipping into Festive viewing. Letters asking if I'm watching the world cup. It never ends. I have invited them over to inspect the house but they never come. I even offered them To make them Tea. Basically they wont leave you alone. Calling customer service requires you to complete the declaration again and at one point they duplicated accounts for me and I had to make declarations for both. Total Nonsense.

I cancelled my tv licence and was subjected to very rude and repetitive questioning. The phone was put down on me leaving me uncertain whether my to licence had been cancelled. I have to trust that it was!

I just felt that the lady didn’t give me a chance to speak
I called at about 17.15.
She spoke extremely fast and what she said was the opposite to what I read on the website when I went to the library.
She wasn’t at all rude but I do have a disability that requires a bit more time and patience
Kind regards

Bullies, from phone calls to letters all what they are doing is treats. lots of money obtained by bullying people.

I received a letter that my license had expired It had not, I was told that they sent me a warning letter and received no response from me . I did not receive a letter at all. They told me that they had opened an investigation of my address and told me to get a license or i would be taken to court, That was a threat as far as I'm concerned.
I started to panic but managed to fork out the £180.
What a dreadful and disgusting way to treat your elderly customers.
I have been without a television for 9 years.

We are in our 80’s and always pay for our tv licence on line using DD. Last year we found the system difficult to navigate as they wanted us to set up an automatic DD payment for our licence but we only do that with companies we trust. On the 14th August we received a letter dated the 7th saying they would take £180 from our bank a/c. I check our a/c and there was the DD sitting in our active list. I immediately deleted it and went online to try to confirm what I had done with no success so made a complaint. Today I had a very nice email saying we may get a letter informing us we no longer have a licence as we are due for renewal at the end of the month and the computer program generates this letter but to ignore it and pay as usual at the end of the month.. So 11 days to go being illegal!!

Received harassing letters saying property under investigation.
Spoke to operative after 11 min and she wanted to waste another 10-15 min cancelling her.

Advised don’t watch BBC and they’re not unbiased as they claim.
Licence fee should be abolished and BBC like any other you choose to watch or NOT.

Tried to get the details on my tv licence changed from my husband (who died 13 years ago) over to myself. I have contacted them countless times but nothing happens. Today I decided I was going to succeed in this task, I am now bald after tearing my hair out!! What a useless site and trying to get to talk to a human being is even worse. No one answers, they hang up. No wonder we are failing in everything. I wonder, after 13 years and to protect my sanity, it may have been better to cancel the licence and get a new one.

I renewed my TV license paying £180.00 which is just about equal to one weeks total pension! Yes I did cancel a renewal Direct Debit they added for August 6th 2027. At 88 years of age I may well be a star by that time & do not wish my Solicitor the hellish time, he would no doubt experience, trying to obtain a refund. Their Email "no reply" states I need "to set up a new DD as they won't be able to take my next payment so I will not stay licensed." Yet again I feel company payment renewals are a discrimination against the elderly. How many of their customers will pass overnight tonight whilst they remain in pocket?

I purchased a licence to watch world cup football then cancelled after it finished since I don't watch or record live TV nor use BBC iPlayer. Despite informing them and having the licence cancelled I'm still getting reminders about having a licence. I've now received a letter stating no licence needed which is valid for a year. Thank you.

After paying £180 mistakenly buying a license they robbed my £15 as they only refunded £165. These should be investigated by mps and BBC watchdog as they must be getting away with this. On website it states full refund if within 14 days but they ignore this. Uncaring.

I don't want your product!
I don't like your marketing campaign of scare tactics. I don't mind Netflix, Amazon etc as they let me choose whether I want their service or not and don't harass me if I don't.

I came in this country in 2012 I received letter I have to pay tv licence I call them and I said I even don’t have tv why I have to pay man came and visited me and he said but you have your phone you need to pay tv licence my daughter bought tv in 2023 when she started work and we don’t watch tv only Netflix and my daughter find out we don’t need to pay tv licence bc we don’t watch bbc and she cancelled last week so I paid since 2012 till July 2026 for tv licence which we never watch bbc channel.

How is it that this is the only company who you have to contact every year to say I don’t want or use your awful service?

The amount of paper waste is disgusting and disgraceful.

Disgusting people, shamelessly engaged in a government backed extortion racket.
The insolence of these people just biblical no offence to the elderly but they virtually expect you be in a hospice to be excempt, and want to exclusively own the concept of Live Broadcast and expect us to fund this nebulous and absurd notion.
And just another example of tax payers providing a menace the means to be gainfully employed at our expence.

It is just impossible to navigate. It has all the appearance of being written by a child.
I am a retired university senior lecturer in education and IT. Can someone please show me how to review my payment?