Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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Lisez les avis des autres
I recently chose TWC Home Improvements to install several windows for me and, from preliminary enquiries and talks with several members of staff to the actual installation, their service was faultles... Voir plus
Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Voir plus
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I’ve reviewed TWC before, as they’ve carried out previous work on both my current and previous properties. I’ve used them again recently and, I must say, this time I’m disapp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
933 avis
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Excellent and professional service from…
Excellent and professional service from the initial consultation through to fitting and a follow up for a small problem
20 juin 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for your kind review.
We’re delighted to hear that you were pleased with the service you received, from the initial consultation through to installation and the follow-up visit. Providing a professional and reliable experience at every stage is something we take great pride in, so it’s especially rewarding to know this has been reflected in your project.
We also appreciate you highlighting the follow-up support for the small issue encountered — ensuring everything is right for our customers is always a priority.
Thank you again for choosing TWC Home Improvements. We look forward to working with you again in the future.
Joseph Heaton
Director
TWC Home Improvements
Team Ricky and Darren arrived early and…
Team Ricky and Darren arrived early and did a first rate job. They were in uniform the work was very good and they ensured everything was cleaned up before they departed, one pain was missing but a panel was put in and one week later another person arrived as planned and finished the job. First class contact at all times Recommended to anyone else who needs new doors
22 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Ricky and Darren provided a first-class service, arriving promptly, carrying out the work to a high standard and ensuring everything was left clean and tidy before they departed.
We also appreciate your understanding regarding the missing pane. While it’s never ideal when an additional visit is required, we’re pleased to hear that a temporary panel was fitted and that the final installation was completed as planned with clear communication throughout.
Your recommendation means a great deal to us, and we’re delighted that you were so pleased with the service you received.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Very professional service
Very professional service, from the sales (thanks, Sam!) initial approach through to the surveyor and then the lovely fitters Ricky and Darren. Plus the admin/ management ladies int the office. Thank you for the efficient and courteous service. We’re very pleased with our new doors and windows! A dream.
28 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that you received a professional service from start to finish and that every stage of the process met your expectations.
It’s great to know that Sam, our sales representative, along with the surveyor, Ricky and Darren, and the office team, all contributed to such a positive experience. Your kind comments will be passed on to everyone involved.
We’re especially pleased to hear how happy you are with your new doors and windows. Knowing they’ve made such a difference and that you’re delighted with the result is exactly what we strive for.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Job well done
Very professional job well done very happy with all member of staff
22 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re so happy with the work carried out and with the professionalism shown by all members of our team.
Your kind feedback is greatly appreciated and will be shared with everyone involved.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
I had a new build extension completed…
I had a new build extension completed with TWC, and the whole experience was excellent from start to finish. The project ran for around 10 weeks to allow sufficient drying time, and we were kept fully in the loop throughout the entire process.
All of the tradespeople were lovely friendly, approachable, and always happy to answer any questions I had. Steve, the Building Manager, regularly attended the site, which gave us great confidence that everything was being well managed.
A special shout out to Jade and Amanda as well for staying on top of the WhatsApp groups and patiently responding to all the questions I asked along the way. Their communication and support made the whole process feel smooth and stress-free.
Overall, a really positive experience,
13 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that your extension project was such a positive experience from start to finish. Building projects of this scale require excellent communication and coordination, so it’s wonderful to know that you felt informed and supported throughout the process.
It’s great to hear your kind comments about all of the tradespeople involved, and I’m especially pleased that Steve’s regular site visits gave you confidence that the project was being managed effectively.
A special thank you for recognising Jade and Amanda. Keeping customers updated and responding promptly to questions is a vital part of delivering a smooth experience, and I know they will be delighted to receive your feedback.
We’re thrilled that the entire process felt stress-free and that you’re happy with the finished result.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Amazing company.
8 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that you think so highly of our company. Feedback like this means a great deal to the entire team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Cold called, gave astronomical quote and insulted the quality of our windows.
TWC cold callers knocked on our door last year saying they were installing windows at one of our neighbours houses (I doubt, but fine). We happened to need a few windows replaced so invited them in for a quote. The salesman spent 1.5 hrs to quote 4 windows.. lots of fluff and waffle being spouted, including some scaremongering that our windows were unsecure and really should be updated (they're modern double glazed, no more a security risk than any other typical modern windows). Quoted us over £4000 for four windows! One was circular and so would be pricier but the rest are standard shape and size. £1k per window is insane. I politely declined, and around a week later was called up and told that "if I book today then they can knock £1000 off the price" - horrible sales tactic imo, the price is the price and you were clearly chancing it for an extra grand, disgusting. We went with another vendor and were very happy with the work and price. A few months later they cold called again (another neighbour getting their windows installed it seems!), I pointed out they'd given me an astronomical quote and had gone with someone else, to which, without hesitation, the salesman says "well it won't be up to the same standard as ours" - excuse me, but you have no idea who did the work, what work we had done, and are just being plain rude at this point. Anecdotally (although also hearsay to be fair), my neighbour actually had had windows from TWC around a year or two prior and came round to warn me when she saw the van leaving my drive that they had been unreliable, had to reinstall three times because it wasn't watertight, and just stated they were abysmal to work with. Avoid, there are better value vendors in the area who provide more reliable service without the need to cold call on house.
15 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Chris,
Thank you for taking the time to leave your review.
I am sorry to read that your experience did not meet your expectations.
Whilst we appreciate that not every homeowner will choose to proceed with TWC, we are disappointed to hear that you felt uncomfortable with parts of the sales process. Our representatives are trained to provide a thorough assessment of a property's existing windows and discuss the options available. Any comments regarding security or performance should always be intended as professional observations rather than scaremongering, and I apologise if this was not how they were received.
In terms of pricing, we understand that our quotation was significantly higher than the alternative you chose. We recognise that there are many companies in the market operating at different price points and with different product specifications. Our quotations are based on the products, installation methods, guarantees and service levels that we provide. We fully respect your decision to choose another supplier that better suited your requirements and budget.
Regarding the follow-up call and the comments made after you advised that you had proceeded elsewhere, I agree that this does not reflect the standard of professionalism we expect from our team. Whilst we are naturally proud of our products and service, assumptions should never be made about another company's workmanship without any knowledge of the installation.
I would also like to address the comments relating to a neighbour's installation. As this is anecdotal and we are unable to identify the project in question, I cannot comment on the specifics. What I can say is that, as with any installation company carrying out thousands of projects, issues can occasionally arise. When they do, we work hard to resolve them and ensure our customers receive the service they deserve.
We appreciate your feedback as it helps us improve. Whilst we are sorry we were not the right company for you on this occasion, I am pleased to hear that you were ultimately happy with the windows you had installed.
Kind regards,
Joseph Heaton
Director
AVOID AT ALL COSTS if you value your sanity
We’ve been waiting for our window since 2025! LOL!
It is honestly laughable that we placed our order on the 21st of November 2025 and it STILL hasn’t been completed.
In all that time we have NOT RECEIVED ONE SINGLE VOLUNTARY UPDATE. We have called, we have emailed, we have torn our hair out. We have been given every excuse under the sun like someone has to drop their child at school 🙈 if you don’t laugh at this ridiculous pantomime of customer service then you will cry!!
I am now 4 weeks away from giving birth and living in a building site because of TWC holding up our build which I made them aware of months ago (they don’t care) and they are nowhere to be seen. Their customer service (or lack thereof) is such a joke you can’t help but nervous laugh. It is the worst company I have ever had the displeasure of working with.
Yes our window is bespoke, but if they are not capable of making it. Then why did a very pushy salesman who was eager to take our money, say that they could?!
They came to fit it once - it was the complete wrong size. They told us a new template would be made and they would order another one. That was the beginning of March. We have heard nothing since. Then randomly out of the blue, 6 weeks later, someone from TWC came to make another template claiming they lost the original one. We had no phone call and no update and have heard absolutely nothing since.
I am almost certain this window is never going to materialise and I am also quite sure they purposefully do not pick up my calls or respond to any emails.
Legal case incoming!
19 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Hi Miriam,
Firstly, I would like to sincerely apologise for the experience you have had with us. Having read your review, I can completely understand your frustration and upset, especially given the length of time this has been ongoing and the timing with your pregnancy and build project.
While bespoke products can occasionally present manufacturing or surveying challenges, I fully appreciate that this does not excuse the lack of communication you have described. You should not have been left chasing updates or feeling ignored, and I am very disappointed to read that this has been your experience with TWC.
The fact that the original installation could not proceed due to sizing issues clearly added further frustration and delay, and I also appreciate how concerning it must have been to then hear that a further template was required. Regardless of the circumstances behind this, we should have communicated with you far more proactively throughout the process.
I will be reviewing this matter internally as a priority with the relevant departments so we can fully understand what has happened and, most importantly, establish a clear route towards getting this resolved for you as quickly as possible.
Thank you for taking the time to share your feedback, even under understandably frustrating circumstances.
Joseph Heaton, Director
10/10 highly recommend Dan.
The work done and service provided by Dan are 10/10, he removed a rotting door and frame and installed a new one. He has extremely polite, very respectful, efficient, tidy and honest. Highly recommend and will use his services again.
16 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Dan provided such an excellent service and that you were so pleased with both the workmanship and the overall experience.
It’s fantastic to know that he carried out the installation efficiently while being polite, respectful, tidy and honest throughout. I’ll be sure to pass your kind comments on to him — he’ll really appreciate the feedback.
Your recommendation means a great deal to us, and we’re pleased to hear you would use our services again in the future.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
The worst company for customer service
The worst company to choose. They are highly unprofessional and fail to complete their work to an acceptable standard.
We have been chasing them since 2025 to complete the outstanding work at our property. They attended an inspection but never returned to finish the job. Since then, they have blocked two of our phone numbers and stopped responding to our emails.
When we try to contact them directly, our calls do not go through, yet calls from different numbers are answered. This level of customer service and lack of accountability is extremely disappointing.
13 mai 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Giselle,
Thank you for taking the time to leave your review.
I am very sorry to read about your experience and the frustration this situation has clearly caused.
At TWC, we pride ourselves on delivering excellent customer service, and the picture you have described falls well short of the standards we set for ourselves. I would like to apologise for the delays in resolving the outstanding items at your property and for the lack of communication you have experienced.
I would also like to reassure you that we would never intentionally block a customer's telephone number or deliberately ignore correspondence. If there has been a breakdown in communication, then we need to understand exactly what has happened and, more importantly, put it right.
Without your account details, I am unable to investigate the history of your case from this review alone. I would therefore welcome the opportunity to look into this personally. Please could you email me directly at joseph@twcframes.co.uk with your address and contact details, and I will ensure that the matter is reviewed as a priority.
Whilst I appreciate that this response will not undo the frustration you have experienced over the last year, I hope it demonstrates our commitment to understanding what has gone wrong and working towards a resolution.
Thank you again for bringing this to our attention.
Kind regards,
Joseph Heaton
Director
Deceptive Sales Ploy and dropped litter
TWC were at my Parkhome Site and were canvassing and cold calling despite being told not to previously as we do not allow any cold calling. I spoke to Daz Humphries and explained this and he was polite and accepting of this rule and went to tell his colleague. He did ask where he could dispose of his empty drinks can and I advised there were bins by the car park exit. I later discovered the empty drinks can and 2 sandwich wrapper packets next to where their car had been parked. Disgraceful behaviour by 2 of TWC employees just because they were told to move on. Oh, and they blatantly lied by telling one resident they were already working on a neighbouring property on this site when they are definitely not as all works have to be approved by the site owners. So before dropping litter and trying to deceive customers remember to read the signs stating “CCTV IN USE” as well as numerous Ring doorbells.
6 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Dear Mr. McGee,
We sincerely apologise for the issue you experienced with two of our self-employed marketing agents.
We have spoken with both individuals regarding the matter, and they are very sorry that their comments were misunderstood. We would also like to clarify that no work has yet commenced on any neighbouring properties; at this stage, we are only providing quotations to interested residents.
We fully understand the importance of clear communication throughout this process and apologise if this was not made sufficiently clear to you at the time.
Thank you for bringing your concerns to our attention.
If you wish to discuss this matter further, please feel free to contact me directly at joseph@twcframes.co.uk.
Yours sincerely,
Joseph Heaton
TWC Home Improvements
Just wanted to say a massive thank you…
Just wanted to say a massive thank you to TWC for our replacement back door, and to say we are so happy that we went with the tilt & turn option...which looks absolutely fantastic
We would also like to give special thanks to Nico, who did the installation to such a high standard and in a professional manner. As well as being friendly, personable and happy to answer any questions/queries we had
All in all, from enquiry through to completion, the whole process has been both easy and stress free. Therefore, I would highly recommend choosing TWC to anyone thinking of replacing their front and/or back doors
30 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear how pleased you are with your new back door and that the tilt & turn option has made such a great impression — it’s a fantastic choice.
It’s also great to know that Nico delivered such a high standard of installation while being friendly, professional and happy to help with any questions along the way. I’ll be sure to pass your kind comments on to him.
We’re especially pleased that you found the whole process easy and stress-free from start to finish — that’s exactly the experience we aim to provide.
Thank you for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
There was an issue with the door…
There was an issue with the door installation not being wheelchair friendly, which was resolved by a site visit by Shaun, then reinstallation by Dan & Ben. We are please with the overall services, that started with Lucas Plumley and marketing manager Jeremy Avery which we would like to thank.
24 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We’re pleased to hear that the issue with the initial installation was resolved following Shaun’s site visit and the reinstallation carried out by Dan and Ben. Ensuring the final result meets your requirements is very important to us.
It’s also great to know that Lucas and Jeremy made a positive impression at the start of your journey, and we appreciate you highlighting their efforts.
Thank you for your patience while this was put right, and we’re glad you’re pleased with the overall service.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Can't recommend highly enough
Appointment time made for a respectable time, and kept to. Reallu good choice of products. Great technology to show how my door would look on my house. Good price. Delivery agreed to my convenience. Great fitter (James K) who arrived very promptly, quick, accurate worker, extremely competent, cleaned up really well, and made sure everything was perfect and I was happy with his work. Good explanation of how locks worked, how yo order more keys if needed. A really good company, can't recommend highly enough.
16 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that everything ran smoothly from your initial appointment through to installation, and that you found our product range and design technology helpful in visualising your new door.
It’s fantastic to know that James provided such a high standard of workmanship, arriving promptly, working efficiently and ensuring everything was completed to perfection. We’re also pleased that he took the time to explain everything clearly for you.
Your recommendation means a great deal to us, and we’re so pleased you had such a positive experience.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Sales team excellent
Sales team excellent, not at all pushy.
Fitting team were were polite and courteous, completed the job quickly. We needed to finish the clean up at the end though.
Happy with with new windows and door.
Would recommend and would use again
24 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We’re pleased to hear that you had a positive experience with both our sales and fitting teams, and that you’re happy with your new windows and door.
We also appreciate your feedback regarding the clean-up. This is not the standard we aim to deliver, and your comments will be shared with the team to ensure we improve in this area moving forward.
Your recommendation means a great deal to us, and we’re glad to hear you would use us again.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Had a great roof replacement done to…
Had a great roof replacement done to our orangey. Everything was air tight within the first day. No snagging. John and Simon kept us fully updated with what was happening next. The WhatsApp group keeps everything clear. Highly recommend
13 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that your orangery roof replacement went so smoothly and that everything was made watertight so quickly. It’s great to know there were no issues and that the process was clear throughout.
Your kind comments about John and Simon are much appreciated — keeping customers informed every step of the way is something we pride ourselves on, and it’s great to hear the WhatsApp group helped keep everything transparent and organised.
Thank you for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
What an incredible service by TWC
What an incredible service by TWC! Dan, Ben and Blain did a fantastic job replacing all windows, french doors and front door at my property. Quick, professional, lovely gents who were easy to get along with and kept updated throughout the day and what a difference it has made to my home. Highly recommend
15 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear that you had such a positive experience with TWC and that you’re so pleased with the transformation to your home.
It’s great to know that Dan, Ben and Blain delivered a quick, professional service while keeping you informed throughout the day. We’re especially pleased to hear how approachable and easy to get along with they were — that’s exactly the standard we aim for.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Excellent service from Start to Finish
Just want to say a massive thank you to the whole team at TWC, after purchasing our first house and suffering with black mould and lots of condensation on the windows we decided to get a quote to get new windows and a set of french doors fitted.
From the initial visit from Ian B to come and have a look round and quote it all up for us. Ian was very polite and wasn't pushy in the slightest which can normally be found around people who work in sales, he was upfront and honest with us and put us at ease and really took time to walk us through the process knowing its our first experience buying windows.
We had Shaun come out to survey and measure up the windows fully. Unfortunately he did arrive a little earlier than we had asked for due to work commitments and had left a note through our door saying that he had missed us, (May have been a slight communication error) but after a quick call he was able to turn back and carry out the survey, once again he was very polite and got straight to work and did what he needed to do in a very professional manner and was a very pleasant guy.
Before installation I had a few calls with the office based staff (Unfortunately can't remember any names) each time we called was a pleasant experience with no issues.
Finally the fitters, Darren and Ricky did a superb job of getting the 9 windows and set of french doors fitted quickly and professionally, both of them were very polite and have carried out an amazing job that me and my partner are both very happy with, they tidied up as they worked and you can tell they both really take pride in their work, after walking around and inspecting all the windows after fitting had been completed we were very happy with the results and can't praise these guys enough.
Overall the service from start to finish couldn't have gone smoother, for first time buyers of windows I can't recommend these guys enough, I hope all this feedback is passed along as all the guys involved done an excellent job.
15 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re absolutely delighted to hear that your experience with TWC was such a positive one from start to finish, especially as this was your first time purchasing windows and doors. It’s great to know that Ian helped put you at ease with a clear, honest and no-pressure approach, guiding you through the process.
We also appreciate your feedback regarding the survey appointment. While we’re pleased Shaun was able to return and complete everything professionally, we will take this on board to improve communication moving forward.
It’s fantastic to hear your kind comments about our office team and the smooth experience you had when speaking with them.
A special thank you for highlighting Darren and Ricky — it’s great to know they delivered such high-quality workmanship, worked tidily and took real pride in the job. I’ll be sure to pass your comments on to everyone involved.
We’re so pleased that you and your partner are happy with the final result, and your recommendation truly means a lot to us.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that Sam made such a positive impression. Being polite and personable is exactly the standard we aim to deliver.
I’ll be sure to pass your kind comments on to him — he’ll really appreciate the feedback.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Great Professional Customer Service.
Great Professional Service The Fitters John And Simon Both Came On Time To Start The Process Both Worked Extremely Hard Without Hardly Stopping For A Break Despite The Challenging Hot Weather They Both Faced They Kept Going Ending In A Fine Result Once Completed The Works We Are Extremely Happy And TWC Kept Us Updated I Would Definitely Recommend This Company,
Kind Regards
Mr & Mrs R Patel "
9 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you, Mr & Mrs Patel, for taking the time to leave such a wonderful review.
We’re delighted to hear that you received a great, professional service from start to finish. It’s fantastic to know that John and Simon worked so hard throughout the installation, especially in challenging weather conditions, and delivered such a high-quality result.
We’re also pleased that you felt well informed throughout the process and that you’re so happy with the finished work.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
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