Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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Lisez les avis des autres
I recently chose TWC Home Improvements to install several windows for me and, from preliminary enquiries and talks with several members of staff to the actual installation, their service was faultles... Voir plus
Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Voir plus
L'entreprise a répondu
I’ve reviewed TWC before, as they’ve carried out previous work on both my current and previous properties. I’ve used them again recently and, I must say, this time I’m disapp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
933 avis
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A répondu à 100 % de ses avis négatifs
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Had a call from a lovely lady
Had a call from a lovely lady called Amber asking me if needed and windows or doors I didn’t need any at this time but just wanted to say what a lovely friendly lady she was very pleasant.
1 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Amber made such a positive impression during your call. Her friendly and pleasant manner is exactly what we aim to deliver, so it’s great to know this came across.
Even though you don’t require anything at the moment, we really appreciate your kind feedback and will be sure to pass your comments on to her.
Thank you for your support.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Great product. Poor customer service
Initial interaction with the sales team was positive and placing our order went smoothly.
Date of installation was much later than we'd been led to believe it would be and was then pushed back even further.(Order placed late Nov, led to believe mid Jan for installation but this turned into mid March)
On the day of installation there was an issue with the top light panel of the door (it hadn't been ordered). When I rang to query this while installers were at our house I asked to speak to the sales guy I had dealt with through the process. Both he and his colleague were rude to me. They washed their hands of the problem and said they'd done their job and so what?
When I was phoned back by someone else she basically told me I should have talked about this with installation team and not the sales team. No hint of apology from anyone.
Had to wait a further 2.5 weeks for top light to be installed.
Very pleased with the product (a composite door) but would not recommend TWC to anyone because of the poor quality of their customer service.
13 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to share your experience.
While we’re pleased to hear that you are happy with the quality of your new composite door, I’m very sorry to learn about the issues you encountered throughout the process.
The delays to your installation and the subsequent need for a return visit are clearly not the standard we aim to deliver. More importantly, I’m disappointed to hear about the way your concerns were handled when you contacted us. The level of service you’ve described falls short of our expectations, and I sincerely apologise for the frustration and inconvenience this caused.
Your feedback regarding communication between our sales and installation teams has been noted, and we will be addressing this internally to ensure a more joined-up and customer-focused approach moving forward.
We do appreciate your honest feedback, as it helps us identify where improvements are needed, and I’m sorry that on this occasion we did not provide the level of service you should expect from us.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
From sales to installation TWC provided…
From sales to installation TWC provided first class service. 4 windows installed in less than 3 hours. Fitters were polite and tidy. Will be back to get a replacement French door.
1 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you received first-class service from sales through to installation. It’s great to know the team worked efficiently to install your windows while remaining polite and tidy throughout.
We’re also pleased to hear you’re considering returning for a replacement French door — we look forward to helping you with that.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Why go anywhere else for your windows and doors?
The customer service I received from Paul Young, TWC was exceptional. He kept me informed throughout the process of replacing my old doors. He guided me through all of the features and benefits of the various types of doors (and windows). The team who installed the doors were brilliant. Arrived on time, polite and friendly. The quality of the workmanship is second to none. I will most definitely use them again and would recommend TWC to all of my family and friends. Why go anywhere else?
14 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Paul provided exceptional customer service and kept you well informed throughout the process. It’s great to know he was able to guide you through the options clearly, helping you choose the right doors and windows for your home.
We’re also pleased to hear your kind comments about the installation team — arriving on time, being friendly and delivering such high-quality workmanship is exactly what we aim for.
Your recommendation means a great deal to us, and we truly appreciate your support.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Thank you Paul and team
I recently had a fantastic experience with Paul and the team. I was very indecisive of if I wanted to go ahead but Paul gave no pressure and was available for all of the queries/questions that I wanted answered. Thank you Paul, your knowledge and confidence was impeccable and really helped me with my decision to proceed.
27 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Paul and the team provided such a fantastic experience. It’s great to know that you felt supported throughout, with no pressure, and that Paul was always available to answer your questions.
Your comments about his knowledge and confidence are greatly appreciated, and I’m pleased to hear they helped you feel comfortable in your decision to proceed.
I’ll be sure to pass your kind feedback on to Paul and the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Paul Young from TWC provided an absolutely…
Paul Young provided an absolutely outstanding service when arranging and selling a new back door for my dad.
My dad is over the moon with the new door — the quality is excellent, and it has made such a difference to his home. Paul kept everything running smoothly and ensured all our questions were answered, which gave us real confidence throughout.
I wouldn’t hesitate to recommend Paul Young to anyone looking for great service and top-quality products. A genuine 5-star experience!
29 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that Paul provided such an outstanding service while arranging your dad’s new back door. It’s fantastic to know that everything ran smoothly and that all your questions were answered, giving you confidence throughout the process.
It’s especially pleasing to hear how happy your dad is with the finished result and the quality of the door — that really means a lot to us.
I’ll be sure to pass your kind comments on to Paul, and your recommendation is greatly appreciated.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
New front door
TWC fitted a new front door for me. The whole process was very professional. Dean and Nick carried out the installation very well and there was no mess at all!
20 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you found the whole process professional from start to finish. It’s great to know that Dean and Nick carried out the installation to such a high standard and left everything clean and tidy afterwards.
I’ll be sure to pass your kind comments on to them — they’ll really appreciate the feedback.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Efficient and timely high quality product and high quality work.
The TWC team arrived in good time and dramatic good time to replace my back door in the same way as my recently replaced rear windows. The work finish and "look" is also excellent and the team cleaned up well after completion. I was tutored on the locking system also and over all was totally satisfied with the resulting work. Thank you.
19 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that the team arrived promptly and carried out the installation of your new back door efficiently. It’s great to know you’re pleased with the finish and overall look, especially alongside your recently replaced windows.
We’re also pleased that the team took the time to explain the locking system and left everything clean and tidy on completion — exactly the standard we aim to deliver.
Thank you again for your kind words and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
TWC give a good service clean and tidy…
TWC give a good service clean and tidy work,the team were so nice Elliott in sales and the guys who did the doors and windows Nico ,Dan Lee and the others sorry can't remember all their names.many thanks guys.
12 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you were pleased with the service and that the team delivered clean and tidy work throughout. It’s great to know Elliott, along with Nico, Dan, Lee and the wider team, made such a good impression with their friendly approach.
I’ll be sure to pass your kind thanks on to everyone involved.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Had a knock at the door from Steve Webb…
Had a knock at the door from Steve Webb because the neighbours were having work done. He was very informative and friendly and I was very happy to have him on my doorstep. Am considering having a new front door now.
17 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re really pleased to hear that Steve made such a positive impression when he visited. Being friendly, informative and respectful at the doorstep is exactly the approach we aim for, so it’s great to know you felt comfortable and happy with the experience.
It’s also wonderful to hear that you’re considering a new front door — we’d be delighted to help when the time is right.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Cameron Bolt of the Clean & Seal team.
Cameron Bolt of the Clean & Seal team has been excellent. His standard of work,commitment to excellent service, customer care and friendliness has been outstanding.
12 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a great review.
We’re delighted to hear that Cameron provided an excellent service and that his workmanship, commitment to customer care and friendly approach all stood out. That’s exactly the level of service we aim to deliver.
I’ll be sure to pass your kind comments on to Cameron and the Clean & Seal team — they’ll really appreciate it.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
TWC extension
The TWC groundworks and bricklaying team (Tom, Craig and Sam) have finished, walls are up ready for windows and Roof. Tom, Craig and Sam were excellent, high quality work, avoided damage to the lawn and garden, worked hard, worked tidily, and were always friendly and polite, and kept us informed throughout. We can recommend them without hesitation. Thanks very much for the work so far. We look forward to seeing the TWC roofing team next.
12 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that Tom, Craig and Sam have made such a great impression. It’s fantastic to know their workmanship, care for your property and friendly, professional approach all stood out, and that they kept you informed throughout the process.
Your recommendation means a great deal, and we’ll be sure to pass your kind comments on to the team.
We look forward to the next stage of your project and continuing to deliver the same high standard with the roofing team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Efficient experience
Adrian was great in getting our design to our requirements. Follow up after order amazing. Great communication throughout the whole process. Workmen all polite and friendly and their work great and tidy. Thank you John an Simon.
I would recommend you all to anyone
9 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Adrian was able to help create a design that met your requirements and that the follow-up and communication throughout the process were so helpful. Providing clear communication and support from start to finish is something we work hard to deliver.
It’s also great to hear your kind comments about John and Simon and the quality of their work. They will be very pleased to know their professionalism, friendliness and tidy workmanship made such a good impression.
Thank you again for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Jade was very helpful & had a…
Jade was very helpful & had a professional & friendly phone manor
10 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that Jade was so helpful and that you found her to have a professional and friendly manner on the phone. Providing a positive and supportive experience from the very first point of contact is something we pride ourselves on.
I’ll be sure to pass your kind comments on to Jade.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Replacement Conservatory Roof
We recently had a new roof fitted for our conservatory. Our experience with TWC has been excellent. In particular, Simon and John were outstanding removing the old roof and fitting the new one; they worked tirelessly to ensure we were left water-tight in the depths of a wet January. They were always friendly and polite, and worked extremely hard to get the job done, and to a high standard. Other staff of note, were Mark the plasterer, who did an excellent job and Cam, who came along at the end of the job to clean up and check everything over. Cam worked tirelessly to get the project finished and even spotted a small scratch on the inside of one of the windows, which we hadn't even noticed; he reported this back and a replacement was arranged. All staff were polite and courteous and respectful of our home. We are very happy with the work completed.
5 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that your experience with TWC Home Improvements has been excellent and that you’re so pleased with your new conservatory roof. Simon and John will be very proud to read your comments — working through the challenging conditions of a wet January while ensuring everything was left watertight is no small task, so it’s great to know their hard work and dedication made such a positive impression.
It’s also wonderful to hear your kind words about Mark’s plastering work and Cam’s efforts in completing the final checks and clean-up. Noticing and reporting the small scratch you hadn’t seen yourself shows the level of care and attention to detail we always strive to deliver.
We really appreciate your comments about the team being polite, courteous and respectful of your home. Feedback like this means a lot to everyone involved.
Thank you again for choosing TWC Home Improvements. We’re delighted that you’re so happy with the finished result.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
I’ve been dealing with the Living …
I’ve been dealing with the Living Space Department for the past couple of weeks and the experience has been excellent. Jade and Amanda have both been really helpful throughout the process, and Steve, the buildings manager, also carried out a site visit regarding my roof installation.
I had a glass roof installed on my conservatory and I couldn’t be happier with the results. The whole process was very quick and efficient, and the finished work looks fantastic. Based on this experience, I would definitely consider using them again and am now looking at getting my windows and doors done as well.
1 décembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that your experience with our Living Space Department has been excellent. Jade and Amanda will be very pleased to know their help throughout the process made a difference, and I’m glad Steve was able to assist with the site visit and ensure everything was in place for your roof installation.
It’s fantastic to hear how happy you are with your new glass conservatory roof and that the whole process felt quick and efficient for you. Feedback like this means a great deal to the team who work hard to deliver a smooth experience from start to finish.
We really appreciate your kind words and are thrilled to hear you’re considering us again for your windows and doors. We would be delighted to help when the time comes.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Just had my extension built by TWC
Just had my extension built by TWC, the whole experience was just fantastic , from the original design to the WhatsApp’s groups run by the office, the communication was fantastic, abbey and steve and the project managers really helped the process. Thank you i will be back again.
3 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had such a fantastic experience with your extension project. From the original design through to completion, it’s great to know that the process ran smoothly and that the communication — including the WhatsApp groups managed by the office — helped keep everything clear and straightforward.
Abbey, Steve and the project management team will be very pleased to hear your kind words, and I’ll be sure to pass your feedback on to them.
Thank you again for choosing TWC Home Improvements. We really appreciate your support and look forward to working with you again in the future.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
I had a great experience speaking to Claire Hirt
I had a great experience speaking to Claire Hirt. We had had their people round in the area a few weeks ago and had previously arranged a meeting for a quote which did not go ahead. She kindly called later to see if they could still help us. She was a delight to speak to and helpful beyond my expectations. I am sure that because of this we will contact the company when we need to get our windows changed, particularly as I love the fact that they are a family run business creating their products in the UK.
5 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear that you had a great experience speaking with Claire. She takes great pride in helping customers and making sure they feel supported, so it’s wonderful to know she exceeded your expectations and left such a positive impression.
At TWC Home Improvements, we’re very proud to be a family-run business manufacturing our products here in the UK, so it’s fantastic to hear that this is something you value as well.
We truly appreciate your kind words and look forward to assisting you whenever the time comes to replace your windows.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Doors and windows fitted in 2023
Doors and windows fitted in 2023. They are performing well. Needed and urgent repair to front door and contacted Mel. She asked me to send photos and the same day got approval for repair.
This morning Liam arrived not to repair the door but to replace the whole unit! Liam was quick and efficient.
Very pleased!
24 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your doors and windows fitted in 2023 have been performing well. It’s also great to know that when you needed an urgent repair, Mel was able to respond quickly, arrange approval the same day, and get everything moving without delay.
I’m especially pleased to hear that Liam was able to resolve the issue so efficiently — and that replacing the whole unit ensured everything was put right properly. I’ll be sure to pass your kind comments on to both Mel and Liam.
Thank you again for choosing TWC Home Improvements. We’re delighted you’re so pleased with the outcome.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Good Product, Poor Service
Like many Trustpilot reviewers, my experience regarding an installation carried out by TWC Home Improvements was beset by poor management of issues arising from said installation.
My wife and I visited TWC's Swindon showroom in October 2025, with a view to arranging replacement of the front door to our property. A TWC sales representative visited us on 14th October 2025, and he helped us to select a new front door from the TWC product range. The sales rep told us to expect the new door to be fitted in December 2025.
On 23rd December 2025 I received an email from a lady from TWC, stating that she would like to book the installation date for 2nd February 2026; I accepted this installation date.
Work on the installation of the front door took place on 2nd February. While the front door was installed, two issues arose that could not be completed on the installation date, namely 1) a section of the beading around a window of the front door was chipped and needed to be replaced 2) some damage made to the skirting board next to the newly installed front door during the installation process needed to be "made good". The installers informed us at 14:45 on 2nd February that they would have to come back to our property, to resolve these issues.
Just over 2 hours later, at around 17:00, I received a telephone call from TWC, asking me to pay the full amount for the installation. My response was that we had arranged to take out a loan for the purchase of the new front door. The response was that we had indeed taken out a loan, but that the salesman had "ticked the wrong box". She also asked me if all of the work had been done; my response was that there were still issues outstanding (perhaps a communication with the installers?). I was also told that the installers would return on the following (Tuesday 3rd Feb) morning to complete the work. I responded that I would release the funds when the work was completed.
At 11:25 on the morning of Friday 6th February, the installers returned, unannounced, to complete the work. My wife and I were told that the work would take half an hour to complete. At 13:30 (over 2 hours later!) my wife and I had to attend an appointment, so the installers had to leave, having repaired the skirting but not the beading.
At 10:49 on the following Monday 9th February, I telephoned the TWC installation office, in an effort to find out when the installers were able to return to our property to resolve the beading issue. The lady who answered took the details of my request and stated that pass them on to a colleague for further action. Although I received some missed calls from TWC during the following days, I could not get through to the TWC installation office. Finally, on Thursday 12th February, I took a telephone call TWC. I was asked why I had not released the funds to pay for the installation; my response was that I would release the funds when the beading issue had been resolved, per the message that I left with her colleague on 9th February. After telling me that she was unaware of the aforementioned message, I was told that an installer would visit our property to resolve the beading issue on the following Monday 16th February.
An installer duly visited our property at around 10:30 on the morning of Monday 16th February. After introducing himself, he returned to his van to fetch the replacement beading strip. On his return, he discovered that the beading strip that he was given was about 2 feet shorter than required! He apologised profusely, and resolved to return with the correct length of beading.
Later that morning, I received another call from TWC, to arrange for the installer to visit our property one more time, on the morning of Friday 20th February, to finally complete the beading work. This task was completed to the satisfaction of my wife and I on 20th Feb, and I the immediately released the funds for the completed work.
What is clear from the above is that, when any issues arise in the installation of TWC products, communication between the TWC people managing product installations and the people who actually do the installation work is very poor. In our case, work carried out on our property on 2nd February was not completed until 20th February, almost 3 weeks later. The staff managing the installation only appeared concerned with trying to get me to release the funds; I, in turn, had to keep reiterating that I would not release the funds until ALL of the work had been completed. My wife and I have plans for future home improvement projects that would require employing a company with TWC's resources. TWC is the LAST company that we would employ for such a task!
20 février 2026
Avis spontané
Réponse de TWC Home Improvements
Dear Customer,
Thank you for taking the time to leave your review and for explaining your experience in detail.
Firstly, I’m pleased to hear that you are happy with the finished door itself, however I am genuinely sorry to read about the frustrations caused by the snagging items and the communication around the follow-up visits. That is not the level of service we aim to provide.
Where installation issues arise, our intention is always to resolve them quickly and with clear communication between the office and the installers, so I apologise that in your case this did not happen as smoothly as it should have. The incorrect beading being supplied and the unannounced visit would understandably have been frustrating, and I appreciate your patience while this was put right.
In terms of payment, our team will normally contact customers once installation has taken place as part of our standard process, but we absolutely recognise that where snagging items remain outstanding, customers want those resolved first. I’m glad the final visit on 20th February completed the work to your satisfaction.
We do take feedback like this seriously as it helps us improve our internal communication processes, particularly around small return visits and completion items.
If you would like to discuss this any further please do feel free to contact me directly at:
joseph@twcframes.co.uk
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
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