I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm j... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
They claimed they did not receive payment for my order and then cancelled without notice. Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not... Voir plus
L'entreprise a répondu
I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and wai... Voir plus
L'entreprise a répondu
I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised. My item arrived 2 days early, and I was communicated with at every turn. They as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓300 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Coordonnées de contact
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , Afrique du Sud
- +27 318810057
- info@ubuy.com
- ubuy.za.com
4,1
Bien
202 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The service was great- good…
The service was great- good communication and delivery time was reasonable
17 mars 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Excellent from first experience
Excellent from first experience. Haven’t received my second purchase yet.
11 mars 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hi,
"Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared an update in the email. Please check, and update us at the earliest, so we can assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you."
Thanks & Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I made an impulsive purchase.
I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and waiting anxiously my refund from Cushion grip now. Very efficient and friendly service.
26 février 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I ordered a BlueDriver diagnostic tool…
I ordered a BlueDriver diagnostic tool on 14th Feb, and had it in my hands Monday 21 Feb '22, 7 days later. It was the fastest I ever received anything bought from USA, delivered here in SA. Well done UBUY and your shipping partner DHL
23 février 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great service
Great service, item was precisely what was ordered and good value for money.
Delivery was on schedule and goods received on due date.
Highly recomended.
22 février 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I ordered some stuff and when I wanted…
I ordered some stuff and when I wanted to pay, Ubuy Declined my payment and it was canceled. The money is out from my account and it says it has been reserved for Ubuy. I really need my money back. I’m not using Ubuy again
17 février 2022
Avis spontané
Réponse de Ubuy South Africa
Hi Jabulile,
"Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. As we can check, our team is working on the issue. We will provide you with an update in your email.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Excellent service
17 février 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
good service
9 février 2022
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
DO NOT EVER BUY FROM HERE.
DO NOT EVER BUY FROM HERE.
every time I try and buy I get scammed. I seem to be a sucker and give them the benefit of the doubt. But after 5 times of bad experience I tried again right now. According to Ubuy my payment was declined. Yet it has come off my South African credit card. There I now a back and fourth fight trying to either get my money back or get the goods I ordered. Literally every time this happens.
If I can stop one person from buying from here I will be successful in bringing this garbage business down.
14 janvier 2022
Avis spontané
Réponse de Ubuy South Africa
Hi,
Thank you so much for taking the time to share your feedback and rating. Please share your experience with us at info@ubuy.com and concerned team will help you as soon as possible.
Thanks & Regards,
Team Ubuy
Order from USA within 8 days
I ordered 2 items from the USA on 5 December and received the order today being 13 December. 8 days which is exceptional as some local orders take in excess of this period. Well done Ubuy will certainly use you in the future.
13 décembre 2021
Avis spontané
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Excellent service!
Excellent service!! I ordered a product on the 9th of November and date of arrival was the 23rd, but I received it on the 17th. Thank you Ubuy!
18 novembre 2021
Avis spontané
Réponse de Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I'm not sure how to rate my experience
I'm not sure how to rate my experience. In the beginning it was horribly bad, but in the end it turned out to be unexpectedly good.
I ordered a clock and they, I suppose it was the seller, sent me the wrong item. When I brought it to Ubuy's attention I was (incredibly) brushed off at first, but when I kept complaining they made it a priority to help me return the item.
They talked to the delivery company in South Africa, who called me to arrange for a pickup date and time and gave me labels for the package's return to the US.
Also, I got my money back, including shipping and customs, which I paid for originally and, judging by the other stories on this site, I had resigned myself to never seeing again.
I would still have liked to get the item I ordered because it is really nice, but once bitten ...
Anyway, thanks very much Ubuy for doing the right thing. I appreciate it :)
22 octobre 2021
Avis spontané
Réponse de Ubuy South Africa
Hello,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Excellent services!!
Excellent services! Ubuy, DHL and RAM Couriers were extremely helpful the entire time. My package arrived exactly on time! The shipping was quite expensive though, but worth it!!
4 octobre 2021
Avis spontané
Réponse de Ubuy South Africa
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Pretty sure there are a lot of fake…
Pretty sure there are a lot of fake positive reviews out there because I don't know a physical person who has had a good experience.
Ordered 3 items (onelarge, two tiny) at VAST expense because I was desperate. Got charged a huge amount in shipping and then customs. Then an extra R226 at Paypal. Within 24hrs the large item was cancelled: they claimed to have undercharged my shipping because there was no weight for the large item. Please note all specs are clearly stated on their website!
They casually instructed me to reorder, clearly expecting me to pay a separate customs and shipping!!! I declined and cancelled my entire order. Despite the fact none of the products are at their warehouse, they still want to charge me for shipping. Shipping what? Stress and air?
I do not know a single person who has recieved their order as described, or a full refund when they tried to claim. Someone I know lost 20k.
So forgive me if I don't believe the positive reviews. This company seems like a scam and should be exposed as such. Buyer beware.
15 août 2021
Avis spontané
Réponse de Ubuy South Africa
Hi,
We very much apologize for that, but every request has its own circumstances and any problem facing the customer will be resolved and we are always available to help you.
Thanks & regards,
Team Ubuy
Réponse de Ubuy South Africa
Hi Ewa,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Best Regards
Team Ubuy
Good service
Good service and good clear communication throughout the process promotes confidence in the service.
10 novembre 2020
Réponse de Ubuy South Africa
Hi Joseph,
Thank you so much for taking the time to leave us review.
Best Regards
Team Ubuy
Quick and easy business
10 novembre 2020
Réponse de Ubuy South Africa
Hi Wilma,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
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