The right product , the right price, the right time and the right details. While the headline information has improved over the years, there are still some inaccuracies. However, there is enough detai... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Extensive range of components. Shipping is a bit on the pricey side unless you spend more than £50 and wasn't that fast, but understandable in terms of selecting and packing items from their large sto... Voir plus
L'entreprise a répondu
Reasonable prices for small quantities, prompt delivery at reasonable cost, good filters on product pages and data sheets on items where warranted. The range of products is helpful.
L'entreprise a répondu
Enormous range of products, prices generally ok, but £9 + vat for delivery on small orders will dissuade the average hobbyist. Clearly they aim at the corporate customer. Reams of paperwork and (in s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de composants électroniques
- aussi dans
- Fournisseur d'équipement électrique
- Fournisseur d'équipement pour usine
- Fournisseur d'équipements industriels
- Fournisseur d'instruments de mesure
À propos de Farnell UK
Écrit par l'entreprise
ACCESS
To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way.
• Over 1 million products in stock
• Over 2,000 leading suppliers
• Fast & reliable delivery
• Technical support 24/5
• Fast growing Industrial product range
ASSEMBLE
We understand the magnitude of successfully completing your projects and driving innovation. Therefore, we are committed to helping you assemble everything you need to bring your vision to life.
• Dedicated customer service team supporting you via online chat, email, phone or in person
• Technical resources library with articles, white papers, video tutorials, podcast, and more
• Fast & reliable delivery
• Fast quoting and online quotes
• eProc tools for efficient ordering and spend management journey
ASPIRE
With Farnell by your side, aspire to achieve new frontiers and innovate like never before.
• Expert advice, courses, and trainings
• 3,000+ new products added monthly on average
• By ordering from Farnell, you are helping the environment, people, and the planet
• Over 890,000 members of element14 Community to connect to, exchange ideas, and share vision
ACCESS ASSEMBLE ASPIRE
Écrit par l'entreprise
- The right components for tomorrow's success.
- Farnell is a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Coordonnées de contact
Canal Road, LS12 2TU, Leeds, Royaume-Uni
- 03447 11 11 11
- sales@farnell.com
- uk.farnell.com
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Farnell UK
Hi Neil,
Thanks for your feedback, great to hear the team delivered a positive experience at the show.
We’ll share this with them.
Kind Regards,
Customer Experience Team
Great company to work with
Great company to work with. Sonia is very engaging at the trade show stand today!
10 juin 2026
Avis spontané
Réponse de Farnell UK
Hi Dan,
Thank you for your kind feedback, we’re really pleased to hear you had such a great experience with Sonia at the trade show. We’ll be sure to pass this on to her.
We appreciate you taking the time to share this.
Kind regards,
Customer Experience Team
Réponse de Farnell UK
Hi Sam,
Thank you for your review, it’s great to know you can rely on us.
We really value your support and look forward to helping again.
Kind Regards,
Customer Experience Team
What I Wanted When I Wanted It
Item I wanted, delivered on the date stated when ordering.
20 janvier 2026
Avis spontané
Réponse de Farnell UK
Hello GM,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased to hear you received the item on the expected delivery date. We always aim to do exactly what we say we will, so it’s great to know this was your experience.
Kind regards,
Customer Experience Team
Informative
Informative. Back order arrived quickly. No money taken until order dispatched. Efficient.
5 juin 2026
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your feedback, we really appreciate it.
We’re pleased to hear that your order was handled efficiently and that the back order arrived quickly. It’s also great to know our approach to invoicing worked well for you.
Kind regards,
Customer Experience Team
Hopeless Customer Service
Ordered 50m roll of cable and they decided to send me one 13m roll; one 17m roll and one 20m roll instead. How random!
I requested a refund/replacement with Farnell, which was swiftly declined due to "Not selecting the 'Continuous Length' option", despite no such option existing on the page.
Farnell's customer service are unwilling to resolve simple issues such as this. They are, frankly, useless.
I had to be refunded through my bank instead.
A complete waste of my time, and I won't be doing business with them in the future.
3 juin 2026
Avis spontané
Réponse de Farnell UK
Hello Jake,
Thank you for your feedback, we’re very sorry to hear about your experience.
We understand how frustrating this situation must have been, particularly when the product received did not meet expectations and the issue was not resolved to your satisfaction. This is not the level of service we aim to provide.
We would like to look into this further and see how we can support you. Please send your order reference and contact details to support@farnell.com, and we will get in touch with you shortly.
Kind regards,
Customer Experience Team
Correct and quick delivery with first…
Correct and quick delivery with first class components!
3 juin 2026
Avis spontané
Réponse de Farnell UK
Hello Leo,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased everything arrived quickly and is as expected.
Kind regards,
Customer Experience Team
My order was delivered next day
My order was delivered next day. However technical support stinks took 2 days to reply and then they didn't have a clue my 3 star review only reflects the technical support .. the delivery was spot on
16 avril 2026
Avis spontané
Réponse de Farnell UK
Hello Mr MP Clews,
Thank you for your feedback, we’re sorry to hear that your experience with our technical support team did not meet expectations.
While it’s great to hear that your order arrived quickly, we understand how frustrating it can be when the support you need is not as timely or helpful as expected.
If you would like us to look into this further, please contact us at techsupport@farnell.com with further details and we will be happy to investigate.
Kind regards,
Customer Experience Team
Réponse de Farnell UK
Hello Alan,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased everything arrived quickly and is working as expected.
Kind regards,
Customer Experience Team
Very wide offering and usually fast…
Very wide offering and usually fast shipping
18 février 2026
Avis spontané
Réponse de Farnell UK
Hello RND Automation,
Thank you for your feedback, we really appreciate it.
We’re pleased to hear you value our wide product offering and that your orders are usually delivered quickly.
Kind regards,
Customer Experience Team
Great product, well supported and fast delivery
2 février 2026
Avis spontané
Réponse de Farnell UK
Hello Rob,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased to hear that you’re happy with the product, the support provided, and the speed of delivery.
Kind regards,
Customer Experience Team
I am finally done with these people
I am finally done with these people. Farnell always used to be the go to for electronic components and I have been ordering from them (around 150-200) a month for about just under 20 years. The list of recent disasters keeps on growing so I have decided I can’t stand another argument with their customer services team: List of things which lead to me having to finally quit:
Their Website login button hasn’t worked for over a year. I have to press enter manually to login.
Cart contents being arbitrarily removed when I am compiling a large order, despite asking to stay logged on.
Now the good stuff…
The last six or seven orders have all had random items missing from them. I almost expect this to be a standard now.
Often items are broken/not packaged correctly. e.g. brake-away header being snapped in half. Had that one today…
Arguments with CS staff about them not understanding how the components they are selling are marked. A capacitor marked with 102 is 1nF, but not in Farnell land where their CS team wouldn’t back down on that one. So I gave up as it was like talking to a flat-earther!
I now have a packing note for saying that 5 logic IC I just ordered are in the box, but no where to be seen. So I quit. I am not even going to ask for a refund. Keep your business and I’ll take my 3 figure purchases per month somewhere else. Obviously I am not the sort of high roller you want to trade with.
29 mai 2026
Avis spontané
Réponse de Farnell UK
Good Morning,
Thank you for taking the time to share your feedback, we’re very sorry to hear about your recent experiences, especially given your long-standing relationship with us.
We’re concerned by the issues you’ve raised as this is not the standard we expect to deliver.
We are eager to discuss this matter further with you and provide any assistance we can. To help us do so, could you please email us your order reference and contact details to support@farnell.com? We will get in touch with you shortly.
Thank you again for your honest feedback.
Kind regards,
Customer Experience Team
Black Anti-Static Matting 3M long X 700mm deep.
I required a roll of anti-static matting but could only find Chinese imports on other suppliers websites or small sized items that were unsuitable. Farnell was able to supply exactly what I required without the customary two-week wait. The cost was a little higher than I anticipated but well worth it for the reduced delivery times. The matting arrived a couple of days later in excellent condition.
26 novembre 2025
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased to hear you were able to find exactly what you needed, and that it arrived quickly and in excellent condition. It’s great to know the overall quality and service made it worthwhile.
Kind regards,
Customer Experience Team
Orders held back if you don't pay their £14+ next day delivery fee, they really don't seem to like customers any more
They used to offer free next day delivery if you ordered before 8pm, now they charge over £14 inc vat for next day delivery, and they hold the order back if you don't pay it, even when it's quiet.
It's now becoming just as quick and usually cheaper to buy from Digikey or Mouser in the US or the much more reliable and customer focused RS in the UK.
I just cant believe how far Farnell have deteriorated, they used to have friendly and honest staff in the UK, now they have outsourced staff to another country (Serbia I believe) and the new staff only want to get you off the phone, and often just lie.
Overall customer service is shocking, I think they actually go out of their way to make it hard for their customers, such as shame as it used to be great.
13 mai 2026
Avis spontané
Réponse de Farnell UK
Good Morning,
Thank you for taking the time to share your feedback, we’re sorry to hear that your experience has not met your expectations.
We understand that changes to delivery options and pricing can be frustrating, and we appreciate you highlighting this. We aim to offer a balance of speed, reliability, and value, while being as transparent as possible around delivery times and availability.
We’re also concerned to hear your comments regarding customer service, as this is not the experience we strive to provide. Your feedback will be shared internally so it can be reviewed as part of our ongoing improvements.
Thank you again for your honest feedback.
Kind regards,
Customer Experience Team
Raspberry pi 5
Found the device I wanted, selected it and paid for it. Delivery was as promised.
16 avril 2026
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased to hear you found what you needed and that everything was delivered as promised.
Kind regards,
Customer Experience Team
Good range
I've always found that Farnell offers a good range of products. Everything I've ordered has arrived on time and meets the specification.
22 décembre 2025
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased to hear that our product range continues to meet your needs, and that your orders arrive on time and as expected.
Kind regards,
Customer Experience Team
As has always been the case previously
As has always been the case previously, it was great to receive my order "instantly". You get kinda used to other suppliers not coming up to scratch which sets up expectations for the future. Not so here, my expectations were more than reasonably met, again!
19 février 2026
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your 5* review, we really appreciate your continued support.
It’s great to hear that we’re consistently meeting your expectations and delivering your orders quickly. We know how important reliability is, so it’s fantastic to know we’re getting it right for you.
Kind regards,
Customer Experience Team
a satisfied customer
deliveries are fast and complete and technical questions are quickly answered
7 février 2026
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your 5* review, we really appreciate your feedback.
We’re pleased to hear your deliveries are fast and complete, and that our team has been able to support you with your technical questions.
Kind regards,
Customer Experience Team
Purchased a 2.4GHz Amplifier as a…
Purchased a 2.4GHz Amplifier as a pre-driver from here for satellite transmission. Works flawlessly. Item was well packed, many times.
Yes, it was expensive, but, at the end of the day the quality was impeccable.
I required that item, I got it. End of.
12 février 2026
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for your 5* review, we really appreciate your feedback.
We’re delighted to hear the amplifier is performing flawlessly and that the quality met your expectations. It’s also great to know it arrived well packaged.
We’re pleased we were able to provide exactly what you needed.
Kind regards,
Customer Experience Team
Facilitates a right to repair
Facilitates a right to repair, supplying components to keep things running. Sadly high street electronic components supplier is no longer with us. Farnell helps fill that gap. Not the cheapest and one component was on back order for 'ages', however Farnell were transparent about this.
6 janvier 2026
Avis spontané
Réponse de Farnell UK
Hello,
Thank you for taking the time to share your thoughtful feedback, we really appreciate it.
We’re pleased to hear that you value the range of components we provide, particularly in supporting repair and keeping equipment running. That’s something we know is increasingly important to our customers.
We also appreciate your feedback regarding pricing and the back order delay. While supply challenges can occasionally impact availability, we always aim to be as transparent as possible so you can plan accordingly.
Thank you again for your honest review, it’s incredibly valuable in helping us continue to improve.
Kind regards,
Customer Experience Team
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