The right product , the right price, the right time and the right details. While the headline information has improved over the years, there are still some inaccuracies. However, there is enough detai... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Extensive range of components. Shipping is a bit on the pricey side unless you spend more than £50 and wasn't that fast, but understandable in terms of selecting and packing items from their large sto... Voir plus
L'entreprise a répondu
Reasonable prices for small quantities, prompt delivery at reasonable cost, good filters on product pages and data sheets on items where warranted. The range of products is helpful.
L'entreprise a répondu
Enormous range of products, prices generally ok, but £9 + vat for delivery on small orders will dissuade the average hobbyist. Clearly they aim at the corporate customer. Reams of paperwork and (in s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de composants électroniques
- aussi dans
- Fournisseur d'équipement électrique
- Fournisseur d'équipement pour usine
- Fournisseur d'équipements industriels
- Fournisseur d'instruments de mesure
À propos de Farnell UK
Écrit par l'entreprise
ACCESS
To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way.
• Over 1 million products in stock
• Over 2,000 leading suppliers
• Fast & reliable delivery
• Technical support 24/5
• Fast growing Industrial product range
ASSEMBLE
We understand the magnitude of successfully completing your projects and driving innovation. Therefore, we are committed to helping you assemble everything you need to bring your vision to life.
• Dedicated customer service team supporting you via online chat, email, phone or in person
• Technical resources library with articles, white papers, video tutorials, podcast, and more
• Fast & reliable delivery
• Fast quoting and online quotes
• eProc tools for efficient ordering and spend management journey
ASPIRE
With Farnell by your side, aspire to achieve new frontiers and innovate like never before.
• Expert advice, courses, and trainings
• 3,000+ new products added monthly on average
• By ordering from Farnell, you are helping the environment, people, and the planet
• Over 890,000 members of element14 Community to connect to, exchange ideas, and share vision
ACCESS ASSEMBLE ASPIRE
Écrit par l'entreprise
- The right components for tomorrow's success.
- Farnell is a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Coordonnées de contact
Canal Road, LS12 2TU, Leeds, Royaume-Uni
- 03447 11 11 11
- sales@farnell.com
- uk.farnell.com
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Why don't you have a cancel order…
Why don't you have a cancel order button on your website! I placed an order by mistake. I relised the mistake in minutes. I searched your website for a cancel order process and i had to telephone. By that time the order was being processed. The support staff edited the order but it ended up creating two orders. So now i have to send stuff back and you have to get a courier to pick it up. All for the sake of not having a cancel order button on the website!
22 juillet 2026
Réponse de Farnell UK
Hello Mark,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it is when a simple mistake becomes a much larger issue than it needs to be. The time and effort involved in correcting an order should be kept to a minimum, and we appreciate you highlighting how this process could be improved.
Feedback like yours is valuable to us as we continue to review and improve the customer experience.
Kind regards,
Customer Experience Team
Réponse de Farnell UK
Hello Christopher,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that we're delivering the combination of service, value, and product choice that our customers look for. Providing a simple and reliable experience is something we continually strive for.
Kind regards,
Customer Experience Team
Great service from order to delivery.
20 juillet 2026
Réponse de Farnell UK
Hello Ian,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that everything went smoothly from order through to delivery. Providing a simple and reliable experience for our customers is something we strive for every day.
Kind regards,
Customer Experience Team
delivered on time no problems as always
20 juillet 2026
Réponse de Farnell UK
Hello Neil,
Thank you for your 5* review, we really appreciate your feedback.
It's great to hear that we continue to deliver the reliable experience you've come to expect. Consistently doing what we say we'll do is something we work hard to achieve every day.
Kind regards,
Customer Experience Team
We use Farnell daily/weekly
We use Farnell daily/weekly, a great selection of electronics components. Can sometimes be limited on certain stock levels but generally good.
20 juillet 2026
Réponse de Farnell UK
Hello Warren,
Thank you for your 5* review, we really appreciate your feedback.
It's great to hear that we continue to be a trusted part of your sourcing process. While stock availability can occasionally vary, we're pleased that our product range is helping you find what you need most of the time.
Kind regards,
Customer Experience Team
Excellent range of products and always…
Excellent range of products and always happy with their service.
20 juillet 2026
Réponse de Farnell UK
Hello Richard,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that our product range and service continue to meet your expectations. Providing a reliable experience for our customers is something we strive for every day.
Kind regards,
Customer Experience Team
Items shown as next day delivery took 8…
Items shown as next day delivery took 8 days to arrive
Despite contact with customer service no usable response
20 juillet 2026
Réponse de Farnell UK
Hello Kevin,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it is when items advertised for next day delivery take significantly longer to arrive, especially when the support received does not provide the clarity or resolution you are looking for. This is not the level of service we aim to provide.
We would like the opportunity to investigate this further and understand what happened. Please contact us at support@farnell.com with your order reference and contact details, and we will be happy to assist.
Kind regards,
Customer Experience Team
contact with AP department -problem…
contact with AP department -problem with statements (after information with hold)
20 juillet 2026
Réponse de Farnell UK
Hello,
Thank you for your feedback, we appreciate you taking the time to share it.
We're sorry to hear that you experienced difficulties when dealing with our Accounts Payable team and the handling of statements.
We understand how important clear communication and timely resolution are in these situations.
If there is anything further we can do to assist, please contact us at support@farnell.com with additional details and we will be happy to look into this for you.
Kind regards,
Customer Experience Team
Réponse de Farnell UK
Hello Dave,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear you had such a positive experience. Making it simple to do business with us while delivering great value is something we continually strive for.
Kind regards,
Customer Experience Team
Réponse de Farnell UK
Hello Mike,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that your experience with us was a positive one. Knowing that everything worked as expected means a great deal to our team.
Kind regards,
Customer Experience Team
it's getting increasingly difficult to…
it's getting increasingly difficult to get my PO's delivered . It used to be easy : order , sit back and wait for the goods . It's completely the opposite now and has gone massively down hill .
20 juillet 2026
Réponse de Farnell UK
Hello Joy,
Thank you for your feedback, we’re sorry to hear that your recent experiences have not met expectations.
We understand how frustrating it is when a process that was once straightforward becomes more difficult and deliveries do not arrive as anticipated. This is not the level of service we aim to provide.
We would welcome the opportunity to better understand your experience and support you. Please contact us at support@farnell.com with your order reference and contact details, and we will be happy to investigate further.
Kind regards,
Customer Experience Team
Have been excellent in all respects I…
Have been excellent in all respects I can't understand the poor reviews. Have been using 'uk.farnell.com' so maybe there is some kind of mix up here. Made several small orders as a hobbyist and they have always been accurate, good value and delivered fast. I suppose search filters are rarely perfect but Farnell's seem okay and better than some.
17 juillet 2026
Réponse de Farnell UK
Hello Simon,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear that your experiences with us have been consistently positive. It's great to know that our product range, delivery service, value, and website search tools are helping you find what you need.
Kind regards,
Customer Experience Team
wide range
wide range, quick delivery & prices for many items lower than hobby electronic suppliers
17 juillet 2026
Réponse de Farnell UK
Hello George,
Thank you for your 5* review, we really appreciate your feedback.4
We’re delighted to hear that our product range, delivery service, and pricing have all met your expectations.
Kind regards,
Customer Experience Team
the order advertised as next day…
the order advertised as next day delievry but took longer than anticipated
16 juillet 2026
Réponse de Farnell UK
Hello,
Thank you for your feedback. We’re sorry to hear that your order took longer to arrive than expected.
Keeping the promises we make to our customers is important to us, and we understand the disappointment when we fall short of those expectations.
We value feedback such as yours, as it helps us identify where we need to improve and continue working towards a more reliable delivery experience.
Kind regards,
Customer Experience Team
Ridiculous price hikes/profiteering
We have been using Farnell for many years but recently they seem to be have had ridiculous price hikes. Prices are often double to treble RS prices (and that's saying something as RS remain expensive!) They are also charging double the CPC price for the same component. I suspect that Farnell is relying on large corporate companies not caring so much about the price. Price increases are a way of life but profiteering is not. I've stopped using Farnell which is a shame as we've been using them now for nearly 40 years!
15 juillet 2026
Avis spontané
Réponse de Farnell UK
Hello Phil,
Thank you for your feedback, we’re sorry to hear that your recent experiences have left you feeling this way, particularly after being a customer for so many years.
We understand that pricing is an important factor when choosing a supplier, and we appreciate you taking the time to share your concerns. It is disappointing to hear that we have lost your confidence after such a long-standing relationship.
We would welcome the opportunity to better understand your experience. If you would like to discuss your feedback further, please contact us at support@farnell.com with your details, and we will be happy to assist.
Kind regards,
Customer Experience Team
Great delivery times
Revamped site is good an easy to follow especially using own part numbers.
16 juillet 2026
Réponse de Farnell UK
Hello Andy,
Thank you for your 5* review, we really appreciate your feedback.
We're pleased to hear that you're finding the updated website easy to use, particularly when searching with your own part numbers.
Kind regards,
Customer Experience Team
Fast delivery
15 juillet 2026
Réponse de Farnell UK
Hello Rick,
Thank you for your 5* review, we really appreciate your feedback.
We're delighted to hear your order arrived so quickly.
Kind regards,
Customer Experience Team
errors on PO
15 juillet 2026
Réponse de Farnell UK
Hello ,
Thank you for your feedback.
We’re sorry to hear that you experienced errors with your purchase order. We appreciate you bringing this to our attention as it helps us identify areas where we can improve.
We would love the opportunity to resolve any outstanding issue you have. Please reach out to us at support@farnell.com with your order reference and contact details, and we will be happy to look into this for you.
Kind regards,
Customer Experience Team
Farnell takes zero responsibility for their failed premium delivery services
Once again, we paid extra for an express delivery, and once again, the parts did not arrive on time. Farnell forces you to use UPS as their only delivery option, yet they refuse to take any responsibility when the service fails.
When you call customer service, they simply tell you "it will arrive today," demonstrating that they don’t even understand the difference between an expensive, time-critical express delivery and a standard delivery.
If Farnell is going to charge customers premium rates for express shipping, they need to take responsibility for the couriers they choose and offer alternative, reliable delivery options. Right now, they are charging more money for absolutely no accountability.
10 juillet 2026
Avis spontané
Réponse de Farnell UK
Hello NPE,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it is when an express delivery does not arrive as expected, particularly when you have paid for a time-critical service. We also appreciate your comments regarding the support you received, as we recognise how important clear communication and accountability are when delivery issues occur.
We would like the opportunity to investigate this further and better understand what happened.
Please contact us at support@farnell.com with your order reference and contact details, and we will be happy to look into this for you.
Kind regards,
Customer Experience Team
struggling with customer service
Delivered the wrong parts - and now the new call centre seem to be struggling to understand whats happened and I'm not even sure they are going to do anything !
Used to be a good supplier - I'm just going to find other suppliers now.
2 juillet 2026
Avis spontané
Réponse de Farnell UK
Hello Mark,
Thank you for your feedback, we’re sorry to hear that you received the wrong parts and that your experience with our support team has not met expectations.
We understand how frustrating it is when an issue is not resolved clearly or quickly, especially when you are relying on us to put things right. This is not the level of service we aim to provide.
We would like the opportunity to look into this further and support you. Please contact us at support@farnell.com with your order reference and contact details, and we will be happy to investigate.
Kind regards,
Customer Experience Team
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