The right product , the right price, the right time and the right details. While the headline information has improved over the years, there are still some inaccuracies. However, there is enough detai... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Extensive range of components. Shipping is a bit on the pricey side unless you spend more than £50 and wasn't that fast, but understandable in terms of selecting and packing items from their large sto... Voir plus
L'entreprise a répondu
Reasonable prices for small quantities, prompt delivery at reasonable cost, good filters on product pages and data sheets on items where warranted. The range of products is helpful.
L'entreprise a répondu
Enormous range of products, prices generally ok, but £9 + vat for delivery on small orders will dissuade the average hobbyist. Clearly they aim at the corporate customer. Reams of paperwork and (in s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de composants électroniques
- aussi dans
- Fournisseur d'équipement électrique
- Fournisseur d'équipement pour usine
- Fournisseur d'équipements industriels
- Fournisseur d'instruments de mesure
À propos de Farnell UK
Écrit par l'entreprise
ACCESS
To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way.
• Over 1 million products in stock
• Over 2,000 leading suppliers
• Fast & reliable delivery
• Technical support 24/5
• Fast growing Industrial product range
ASSEMBLE
We understand the magnitude of successfully completing your projects and driving innovation. Therefore, we are committed to helping you assemble everything you need to bring your vision to life.
• Dedicated customer service team supporting you via online chat, email, phone or in person
• Technical resources library with articles, white papers, video tutorials, podcast, and more
• Fast & reliable delivery
• Fast quoting and online quotes
• eProc tools for efficient ordering and spend management journey
ASPIRE
With Farnell by your side, aspire to achieve new frontiers and innovate like never before.
• Expert advice, courses, and trainings
• 3,000+ new products added monthly on average
• By ordering from Farnell, you are helping the environment, people, and the planet
• Over 890,000 members of element14 Community to connect to, exchange ideas, and share vision
ACCESS ASSEMBLE ASPIRE
Écrit par l'entreprise
- The right components for tomorrow's success.
- Farnell is a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Coordonnées de contact
Canal Road, LS12 2TU, Leeds, Royaume-Uni
- 03447 11 11 11
- sales@farnell.com
- uk.farnell.com
4,0
Bien
1 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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items ordered in good time before the…
items ordered in good time before the delivery cut off time and two days later I get a message from UPS saying 'we are waiting to collect your parcel'.
16 septembre 2026
Réponse de Farnell UK
Hello Steven,
We are sorry it has taken a day to respond to your review. We'd like to investigate, especially if the delivery has not yet arrived.
You can contact our service team at support@farnell.com to escalate this matter - we are here to help and put things right.
Regards,
Neil - Customer Experience team
Site issues and stock lies.
Site issues and stock lies.
I have previously registered with cpc.farnell.com in the past so I thought maybe, given they are part of the Avnet group of companies, the account is shared across all their sub-sites. Nope.
Tried logging in with my CPC credentials, it failed, asked me to register.
Tried to register using same email and pass as CPC, it failed, asked me if I'm sure I don't already have an account (!!!)
Tried the "forgotten password" option (not that I have), and it didn't send any emails with link to reset password, which itself implies I don't have an account.
Absolute trash developers.
Ended up having to use a different email address.
Went to purchase an item that said "1 in stock - Delivered within 5 business days".
Purchasing issues as for some reason it failed the first time and went through the second.
Order status: Your item is on backorder and is expected to ship on Sept 30 2026 (13 days from the time of order!).
No option to cancel, had to waste time on Live Chat to get someone to check stock and cancel if out of stock. They've now informed me they've put in a cancel request for the order and I've yet to find out if they're going to try and find an excuse to refuse my cancelation request.
There's no way I'd tolerate this if they try to force the order on me because I'm moving home by their new estimated delivery date.
tl;dr: Site has issues and they lie about stock.
16 septembre 2026
Avis spontané
Réponse de Farnell UK
Hello Johnonymous
Thank you for taking the time to leave us a review. We regret that we have failed to give you a great experience here when we read your account of events.
Firstly, clearly there seems to be some investigative work we will complete on your log-in experience. This was be passed onto our e-Commerce team.
Secondly, we will review the stock issue, so thank you for reporting this specifically. We regret the lead time on the stock and need to see why there was a stock discrepancy.
Once again, thanks for your review - and we will use your feedback to continuously improve our services.
Regards,
Neil - Customer Experience team
Réponse de Farnell UK
Hello Brilliant Focus Limited,
It's great to hear that you found a good range of products and that your order arrived quickly.
Providing a wide selection alongside reliable delivery is something we work hard to achieve, so it's encouraging to know this was your experience.
Neil - Customer Experience team
Reliable supplier, good product range.
Farnell are a reliable supplier with a broad range of products. The only negative on this occasion was that the website listed an item as being in stock when Farnell had actually discontinued the item. At least they communicated with me before shipping the remainder of the order. Things like this do happen occasionally, and I'll be happy to use Farnell in future.
15 septembre 2026
Réponse de Farnell UK
Hello David,
We're pleased that our product range and communication met your expectations, particularly when we contacted you before dispatching the remainder of your order.
We also appreciate you highlighting the issue with the discontinued item appearing as available on our website. Sometimes this is unavoidable due to supplier changes, however we recognise it is not always a good experience for our customers.
It's great to know you'll be happy to use us again in the future, and we look forward to supporting you further.
Neil - Customer Experience team
Took 7 days to fulfil order from items…
Took 7 days to fulfil order from items in stock, normally expect 1-2 days.
14 septembre 2026
Réponse de Farnell UK
Good morning Tim,
We are sorry to read your review, and have reviewed your order this morning.
On this occasion, we appreciate there was a stock issue on one of your products at the time you ordered. Appreciate this is no consolation to you, however we will use this case to understand what has happened and take appropriate steps on this product line.
We are sorry for the inconvenience this has caused. We will take it as a learning to do better.
Regards,
Neil - Customer Experience team
good staff
good staff, quick delivery. just delivery fee high if you want juts a small component.
14 septembre 2026
Réponse de Farnell UK
Hello R.s
It's great to hear that our team was helpful and that your order arrived quickly.
We also appreciate your comments about delivery charges on smaller orders. We are constantly reviewing our thresholds for minimum delivery spend. Your feedback is important, thank you.
Have a good day,
Neil - Customer Experience team
Réponse de Farnell UK
Hello,
It's great to hear that you found both our response times and order service efficient.
Providing a smooth and reliable experience is something we focus on every day, so we're pleased that this was reflected in your experience with Farnell.
Neil - Customer Experience team
Excellent flexibility with a part…
Excellent flexibility with a part shipment agreed to secure stock
14 septembre 2026
Réponse de Farnell UK
Hello Jon,
It's great to hear that arranging a partial shipment helped you secure the stock you needed.
Thank you for sharing your experience.
Neil - Customer Experience team
Better communication incase of any…
Better communication incase of any problem with the order information
11 septembre 2026
Réponse de Farnell UK
Hello Bashar,
We are sorry to read your review and can see the order was delayed because it was initially on a blocked list from one of our suppliers.
We appreciate your comments around the communication you did (or in this case) did not receive.
Thank you for bringing this to our attention.
Neil - Customer Experience team
Excellent service
Excellent service. Fast postage and great quality items. Not too often you get your order 12 hours late. Thank you!
9 septembre 2026
Réponse de Farnell UK
Hello George,
Thank you for leaving us a review last night.
It is great to read your review and pleased to see how your order arrived with speed. Something that we strive to do.
Enjoy your Friday and weekend,
Neil - Customer Experience team
Good range of stock
Good range of stock, competitively priced, and excellent delivery times.
9 septembre 2026
Réponse de Farnell UK
Good morning Paul,
Many thanks for your review and kind comments. They will be passed onto our team involved in your order who be thrilled to read it.
Have a great weekend,
Neil - Customer Experience team
The Devil is in the detail!!
1) 24 hour delivery is not worth paying for unless you order mid-week. Dispatch was on time. Delivery was bad. The delivery company's "Sorry we missed you" printed message was an lying insult to add to their sins.
2) This was a 2-part potting compound in 2 tins A and B. The tins occupied one box with no cushion between them. Consequently they knocked together in transit and one leaked.
3) Overall a mediocre performance. Farnell, improve your packaging, and UPS, stop insulting Farnell's customers. Apologise for your delays.
Rgds., John Roulston.
8 septembre 2026
Réponse de Farnell UK
Good morning John,
Thanks for leaving us such a a detailed review. We really appreciate it to improve our experience.
We will investigate what happened to your delivery to see if anything could have been improved before UPS, plus your packaging feedback will be passed to our warehouse team.
If you have not done so already around this specific order, please contact support@farnell.com, we are here to help.
Regards,
Neil - Customer Experience team
Had to cancel an order
Had to cancel an order as had given wrong delivery address.. was dealt with very efficiently and I was able to cancel and reorder with no issue.
9 septembre 2026
Réponse de Farnell UK
Hello David,
It's great to hear that our team was able to help you quickly when you needed to change the delivery address on your order.
We're pleased the cancellation and reorder process went smoothly and that everything was resolved without any issues.
Your feedback is very much appreciated.
Neil - Customer Experience team
Réponse de Farnell UK
Hello Peter,
It's great to hear that your order arrived on time and that everything you ordered was received as expected.
We're pleased the process went smoothly for you and that your experience was trouble-free.
Enjoy your evening,
Neil - Customer Experience team
When I failed , friends helped out.
When I , with the help of my cousin managed to order a few capacitors on my replaced iPad you delivered them by return of post - thank you.
7 septembre 2026
Réponse de Farnell UK
Hello Mary,
It's great to hear that you were able to place your order with a little help and get the capacitors you needed.
We're pleased that your order arrived promptly and that everything went smoothly once it was placed.
Thank you for choosing Farnell and for sharing your experience.
Neil - Customer Experience team
Réponse de Farnell UK
Hello Mark,
We're delighted to hear that you were very happy with the service you received.
Thank you for taking the time to leave a review.
Neil - Customer Experience team
Farnell are always good but delivery…
Farnell are always good but delivery could be a little quicker.
7 septembre 2026
Réponse de Farnell UK
Hello Jeremy,
We're pleased to hear that you've consistently had positive experiences with Farnell.
We also appreciate your comments regarding delivery times. This is something we work had on, and strive to continuously improve.
Thanks for taking the time to post.
Neil - Customer Experience team
Rapid delivery.
7 septembre 2026
Réponse de Farnell UK
Hello Val,
It's great to hear that your order arrived quickly and that our delivery service met your expectations.
Thanks for taking the time to post us a review.
Neil - Customer Experience team
Again i tried early this morning to get…
Again i tried early this morning to get priority shipping but the system wouldn't let me so I took the free option as it was a big order I thought I would message the customer service the reply was oh you can cancel the order and you can pay express with a new order there's no compassion in this company I really believe they don't want any business so Digi key from now on as Farnell have too much to do and don't need the money
7 septembre 2026
Avis spontané
Réponse de Farnell UK
Hello David,
I can see how disappointing it would be to run into difficulties selecting the delivery option you needed, especially on a large order. Thank you for bringing this to our attention.
The advice you received may not have met your expectations, and we'd like the opportunity to review what happened. If you'd like to follow-up, please contact us at support@farnell.com with your order number and any relevant details so we can investigate further.
Apologies once again,
Neil - Customer Experience team
Poor Customer Service
I placed an order which I was aware would go into back order, however after a week Farnell cancelled it for no reason and didn't even inform me. when I contacted them I was told I needed to reorder the item, however they couldn't put my order back in the queue where it was but they would look into it and get back to me that day via email. No email, so I assume they were just paying lip service to get rid off me. Very unlikely to shop here again.
3 septembre 2026
Réponse de Farnell UK
Hello Dan,
We are sorry it has taken so long to respond. The reason for this is because we were investigating what happened to your order with our senior team. We can also see that you have provided feedback separately, and goods have been delivered, apart from the product on back order.
We are sorry it has taken so long and been an experience where we could have done much better.
Regards,
Neil - Customer Experience team
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