World Options Ltd Avis 

Chet Vekaria is very helpful and clearly does his best to support as much as possible with any issue you may have. Helpful and polite. Havent used the platform very much yet however it appears to be clearly set out and it makes 100% difference to me and my team to have proper support when needed.

Update: To send 24 parcels, we were quoted a total of £929.50. We've now paid out a total of £1,634.46 and apparently haven't received all the invoices yet. For a lot of the US parcels we've sent, the customs duty charge has been 36% even though the US tariffs are only 10% on the dates we've sent them. No explanation for overcharging yet. I hope they get back to me at some point.

The website works smoothly and the customer service is usually ok when you contact them for help. However, I was specifically told that there was definitely only a £2 handling fee for Fedex parcels going to the USA plus of course the 10% tariffs themselves. I was told there were no additional costs.

After sending a few test shipments, sure enough I received invoices with £2 handling fees on them and felt safe to proceed sending more parcels.

Seven weeks after sending the first parcel I suddenly received second invoices for the same shipments, for additional "disbursement fees" for each parcel I'd sent to the USA. These fees were an additional £11.60 plus £7.50 per parcel on top of the £2 I'd already paid. So in total I'm paying £21.10 per parcel to Fedex for sorting out the customs duty plus the 10% tariffs.

The problem is, the World Options sales guy I've been chatting to assured me that it was definitely £2 per parcel with Fedex, way cheaper than DHL. That's why I was persuaded to try it rather than using DHL who we'd previously been using. So now I have 20 parcels x £21.10 handling fees each. As I was persuaded the handling fee would only be £2 per parcel, that is all I charged to my customers which means I'm out hundreds of pounds. Surely this is something the sales personnel should be aware of and warn us of. And surely it shouldn't take seven weeks for these additional invoices to come through.

Then the final straw for me was that Fedex decided to stop every single one of my parcels in April to request additional customs information - information they say is required, but which you're not requested to provide on the World Options system. As if that wasn't annoying enough, they contacted me more than four times per parcel requesting the same information, and they contacted my customers too. Meanwhile the parcels are all delayed by 1-2 weeks despite me providing the requested information on the same day they asked for it. It's been quite the waste of time for me. So I'm heading back to DHL who lay out the costs clearly and handle things efficiently. It's a shame because I really wanted this to work out well.

Fast, straight forward and efficient. We have used World Options for many years and would recommend.

World Options offers a great selection of carriers and suitable price points to ensure your orders are shipped at the right cost and timeframe, to meet business needs.
Chet and the 154 Team offer great support. For example, they take the weight and responsibility of following up with carriers when things go awry. It makes all the difference, I assure you!
Hence, why I would highly recommend them.

Great customer service and the online platform is really easy to use. We're very pleased so far with the tracking ability and support offered, thank you.

I’ve had a great experience shipping with World Options. The process has been smooth, efficient, and straightforward from start to finish.

A special thank you to Chet and the 154.support team, their communication, responsiveness, and willingness to help made everything easy and stress‑free. Really appreciate the professional and friendly service.

Highly recommended!

Chet and the 154.support office are extremely helpful and knowledgeable. The speed and clear content in replies are something that is helping us and our clients operate smoothly. Thank you team.

Chet and the 154.support office are always on hand to help - whether it's calls or emails relating to shipping issues, invoices, anything.
Highly recommend World Options as they are exactly that - all options. Not restricted to only one or two services.
Getting quotes and arranging shipments on their portal is also as simple as it can be!

Unfaltering customer service.
My company use World Options for all our domestic and international shipments. 90% of our goods are exports which can create various issues with different countries, or various booking out/delivery procedures.
Both Louise and Connor are absolute stars at handling every obscure issue in a super fast polite and friendly manner.
I cannot recommend them highly enough.
When running a busy business, any delays is valuable lost time which these guys are masters of saving by their rapid resolving of anything I throw at them. 10/10 and a credit to World Options UK.

BHG Marine have been using World Options for several years and the whole company is a breath of fresh air in a very saturated market.

Their portal is the best out there, offering clear time frames and transparent pricing from various companies. The prices quoted always match the invoiced prices.

Their customer service is also exceptional, a special mention to Antonia Holden who is a pleasure to deal with. I very rarely have to approach them as their customs document upload feature is pretty much full proof but when there is an issue they're so efficient, polite and easy to contact.

If you're looking for the most simple and affordable way to ship abroad World Options is the best out there.

Well done guys!

We, as iACS, have been working with WorldOptions for several years and their customer service has been exceptional. Their portal is very easy to work with and international shipments are booked swiftly. If anything happens with a delivery we are always notified in good time and the issue is resolved quickly.
Great work!

Twice now Fedex have failed to collect international customs charges from the consignees.

World Options now chase us for Fedex' incompetence and expect us to pay VAT on behalf of the customer, as they didn't collect at pre-delivery.

What is the point of exporting goods, if we have to pay the receivers duty too?

Great communication, user friendly portal quick and easy to book in consignments, friendly team always happy to help, i would highly recommend World Options

Great shipping support from World Options and Antonia. The team are responsive, helpful, and easy to deal with. Shipments are handled smoothly, and any issues are resolved quickly. Reliable service all round.

World Options works really well for us, easy to use, all the information we need is there and it is all at a good price. Cheers to the team, keep up the good work.
Paul, Soundcraft Hi-Fi

One star is too many. Do little to help when things go wrong and indicate it is either the sender or recipients problem. 4 consignments sent to USA. 4 all with unacceptable issues.

When getting billed 8/10 times there were various reasons the bill was higher then originally quoted (mostly around 20% and sometimes up to 40%!!!) with strange costs which made no sense and they could never really explain. And no, these were not things duties and taxes or due to wrong measuring the parcels, but weird charges like "admin fees" while when shipping with the actual carriers these charges were never applied at this volume or height of costs. When trying to get claims credited from losts or damaged shipments they claimed it was their policy to not credit those to our account even though there are no outstanding invoices. When replying that it was nowhere in their policy and not even legal by law all of a sudden nothing was mentioned but then they were trying to find other ways to get out of sending us that credit. Not even speaking on the rudeness, arrogance and flatout horrible manners in communication from their employees. Stay clear of them and find another solution, in the long run it will safe you money and a lot of headacke.

Every time there is an issue, that's when you know how good these people are. They ignore over and over again for days on end when they just don't want to deal with issues. This is not the first time its happened and now I've decided to leave a bad review as the customer service is terrible.
This latest issue has been ongoing since 8th Oct 2025 and now they just ignore requests for updates
They will blame UPS but if its UPS, then why cant they say this?
Tracking Id - 1Z290V586698004640

I'm very happy with world options and the service they offer, Antonia at world options is brilliant and always happy to help.

I was approached by World Options and moved our account to them. But am finding that they are totally unhelpful when things to wrong.

I don't use them a lot but at the moment i have several issues on my account - long standing issues - which they fail to fix.

£173 claim via Fedex for a consignment they wrote off in USA - June 2025 insured still not paid is the insurance worth anything as Fedex won't deal with me direct. Is the insurance actually valid - I receive no copies of any documation regarding this claim and chase it every other week but get nowhere.

£183 charged to me for a delivery to Germany allegedly for local charges - this was paid by my customer, evidence of this has been provided multiple times, but still on my account.

Some invoices are more than the quotation so I have disputed them.

I am no told my account will be on hold if I don't pay.