2 cold calls in 2 days. I asked last year for my number to be taken off their list. Received a all yesterday, asked again, received another call today. I wish all my data to be removed from... Voir plus
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Lisez les avis des autres
We started using World Options around a year ago, and they have been fantastic! Rebecca and Tim are always there to help with all our logistics quries, anytime we ask. We can't be more thankfull for... Voir plus
L'entreprise a répondu
Been dealing with David O'Reilly at World Options for over a year and use them for all our shipping needs from UK domestic shipments to our customers as well as bringing goods in from Taiwan. The po... Voir plus
L'entreprise a répondu
Chet and the 154.support office are always on hand to help - whether it's calls or emails relating to shipping issues, invoices, anything. Highly recommend World Options as they are exactly that -... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2003, World Options is a leading provider of affordable shipping solutions for businesses. With nearly two decades of experience, we simplify shipping complexities for enterprises of all sizes. Our comprehensive services optimize processes, reduce costs, and enhance efficiency. Beyond affordability, we offer an intuitive platform, leveraging technology and partnerships to empower informed decisions. As a reliable partner, we provide personalized support, addressing unique challenges. With a global network of carriers, trust World Options for secure and timely deliveries. Experience simplicity, affordability, and reliability in shipping with World Options - where your business needs are understood and valued.
Coordonnées de contact
Unit 1, Petre Court, Petre Rd, , BB5 5HY, Clayton-le-Moors Accrington, Royaume-Uni
- +44 (0)330 335 8100
- support@worldoptions.co.uk
- uk.worldoptions.com
Information importante
4,1
Bien
552 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
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Outstanding
I have recently started using these guys initially for UK shipping, their service is outstanding so much so I use them for all my international road and air and soon to sea. The comms are timely and always there at the end of the phone no matter when to advise
22 octobre 2025
Avis spontané
Réponse de World Options Ltd
Thanks for the 5-star review!
It is brilliant to hear that you’ve had such an outstanding experience with us. We are so glad that what started with UK shipping has grown into us handling your international air and road freight, too. We’ll be ready and waiting to help when you're set to start your sea shipments!
It’s great to know you value having the team at the end of the phone whenever you need advice—we really appreciate the support.
Best regards,
The World Options Team
Outstanding customer service
Our extremely professional consultant David O'Reilly at World Options supported our recent shipment to the Middle East and was with me every step of the way to ensure prompt delivery to the client. Highly recommend this service!
Vanessa Halipi
KP Acoustics Group
16 septembre 2025
Avis spontané
Réponse de World Options Ltd
Thanks for the 5-star review, Vanessa!
It’s wonderful to hear that David O'Reilly provided such professional support for your recent shipment to the Middle East. We know how important those international deliveries are, so it's great to know David was with you every step of the way to ensure everything arrived promptly for your client.
We really appreciate the high recommendation!
Best regards,
The World Options Team
Very good service
The quick comparison between all the major couriers is very useful, and Chet and the 154.support office team are very responsive if you have any problems.
16 juillet 2025
Avis spontané
Réponse de World Options Ltd
Thanks for the 5-star review!
It’s great to hear that you find the courier comparison tool useful. We’re really pleased that Chet and the 154.support team have been so responsive in helping you out whenever needed. We'll be sure to pass your kind words on to them!
Best regards,
The World Options Team
ANV Measurement Systems have always…
ANV Measurement Systems have always used world options for as far as i have worked with the company 8 plus years now the website is really easy to use and good changes over time not sure if i like the ticket system but my go to Antonia Holden i can call her anytime and she sorts all our Emergency's and become a good friend of mine very all the ball and so nice and re assuring on every issue we have with delivery's and i know things will always get sorted when she is involved we use UPS & DHL and both are fine most of the time.
24 juillet 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the review!
It is wonderful to hear that ANV Measurement Systems has been with us for over 8 years. We really appreciate the loyalty! We’re glad you find the website easy to use, and we appreciate your honest feedback regarding the ticket system—we are always looking for ways to improve.
Most importantly, it’s heartening to hear about your relationship with Antonia Holden. Having someone you can trust as a "go-to" for emergencies makes all the difference in shipping, and we’ll be sure to let her know how much you value her reassurance and friendship. Whether it's UPS or DHL, we're glad to be your partner in getting things sorted.
Best regards,
The World Options Team
Great service and support from world…
Great service and support from world options and clear instructions shared . Chet was most helpful.
17 juillet 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Miriam!
It is great to hear that you found our instructions clear and the service helpful. Providing straightforward support is exactly what we aim for, and we’re really pleased to hear that Chet was able to assist you so effectively.
Best regards,
The World Options Team
amazing service
I've been using World Options for 7 years.
excellent broker
excellent service
wonderful account manager Antonia
looking forward to another 7 years of excellent service
15 juillet 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Leanne!
It is wonderful to hear that you have been with us for 7 years—we truly appreciate your loyalty. We are so glad that you’re happy with our service and that Antonia has been such a wonderful account manager for you.
Here’s to the next 7 years of working together!
Best regards,
The World Options Team
Demo - World Options Platform
We recently had the opportunity to attend a demo session with Antonia Holden, and it was incredibly insightful. The session provided us with a much deeper understanding of how to use the World Options portal to its full capacity. Antonia’s clear explanations and practical walkthroughs made the platform’s features much more accessible and easier to navigate.
Overall, the demo was well-structured, informative, and very much appreciated. Thank you again to Antonia for her time and support!
10 juillet 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Yee!
We’re so pleased to hear that your demo session with Antonia Holden was helpful. It’s great to know that her walkthrough provided a deeper understanding of the portal's features—our goal is always to make the shipping process as accessible and efficient as possible for you.
We’ll be sure to pass your thanks on to Antonia for her time and support!
Best regards,
The World Options Team
Always on point
Having worked with World Options for several years, I have no qualms about highly recommending the conscientious service I receive from my contact, Rebecca Pope. In my business experience, Becky is the only colleague who has never failed to communicate professionally and promptly. Most importantly, I receive a response to every single inquiry. It's a 100% from me!
9 juillet 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Richard!
It is fantastic to hear such high praise for Rebecca. Getting a "100%" score is no small feat, but it’s wonderful to know that Becky’s professionalism and prompt communication have made such a difference for your business over the years. We take great pride in being reliable, so it's brilliant to hear that every single inquiry is met with a response.
We’ll be sure to pass this glowing recommendation on to Rebecca!
Best regards,
The World Options Team
Antonia within key accounts has proven…
Antonia within key accounts has proven repeatedly what a true asset she is to my business & World Options.
Always helpful and resolves problems quickly.
Recently also helpful following the implementation of the Windsor agreement.
4 juillet 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Neil!
It is fantastic to hear that Antonia has proven to be such a true asset to your business. We know that navigating new regulations like the Windsor Framework can be a challenge, so we are especially pleased to hear her support helped you through that transition smoothly.
We’ll be sure to pass your kind words on to her and the Key Accounts team!
Best regards,
The World Options Team
Review to follow
27 juin 2025
Avis spontané
We work very closely with Tom Kennedy…
We work very closely with Tom Kennedy at World Options and have been using them for all of our European and worldwide shipments. They offer great competitive rates but what really makes them stand out is they aftercare service. If there is ever a shipment that you need assistance with, Tom will always go above and beyond to help and resolve the enquiry - even if you have forgotten yourself! The information provided is always crystal clear and we would not use any other company for our overseas shipments.
23 juin 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Mark!
It is fantastic to hear that Tom Kennedy has become such a trusted partner for your European and worldwide shipments. We’re thrilled that our competitive rates caught your eye, but even more pleased that Tom’s "above and beyond" aftercare is what truly makes us stand out for you.
We know how busy things can get, so we’re glad Tom is there to keep everything on track (even when things slip your mind!). We really appreciate your loyalty and look forward to continuing to handle your overseas shipments.
Best regards,
The World Options Team
Easy and useful system to use
So far I have had a good experience with using World Option for a couple of years now. Chet is helpful very informative for any information you need, he's helped in giving any support needed. The portal system is nice and easy to use. You can choose the courier you wish to use and compare their prices depending on the type of service you require. Thanks
29 mai 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Steve!
It’s great to hear that you’ve had such a positive experience with us over the last couple of years. We’re really pleased that you find the portal easy to navigate—being able to compare couriers and prices at a glance is exactly why we built it that way.
We’ll be sure to pass your thanks on to Chet; he’ll be delighted to know his support has been so helpful to you at Bearbox International.
Best regards,
The World Options Team
great service and always good when you…
great service and always good when you can actually talk to someone - Chet as specially always willing to help.
22 mai 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the review, Mike!
It is great to hear that you value the personal touch of our service. We know how important it is to be able to pick up the phone and speak to someone directly, so we're really pleased that Chet has been there to provide that extra support whenever you've needed it.
Best regards,
The World Options Team
Consistently excellent service
We have been using World Options for a few years now and I cannot recommend them highly enough! Tom is always on hand to guide me through any tricky consignments and always goes above and beyond to ensure shipments go smoothly. Nothing is ever too much for Tom and has the absolute patience of a saint! Thank you for always providing us with an excellent service! You really are THE best!
19 mai 2025
Avis spontané
Réponse de World Options Ltd
Many thanks for the 5-star review, Sarah!
It is wonderful to hear that you have been with us for a few years and that you’ve had such a consistently excellent experience. We know some consignments can be tricky, so it’s great to know that Tom is always on hand to guide you through them. We’ll be sure to tell him he has the "patience of a saint"—he’ll definitely appreciate the high praise!
Thank you for your kind words and for being such a loyal customer.
Best regards,
The World Options Team
* * BEWARE * *
I used World Options for some time. Badly organised company and replies to chasing up deliveries took forever. The final straw came when two charges were applied for £21.00 each which were not justified for shipments sent via UPS. And from reading the other reviews it seems many others have had to endure the same suffering as I. In order to query these charges, you are asked to (WASTE YOUR TIME) open a ticket and send photos of the package on a set of scales with a ruler in shot to show the size & weight. Then numerous messages back and forth to no avail. Despite doing as they ask, they beckon to UPS's charges and do not escalate in the customers favour and then insist you pay the charges. I requested a credit note but instead received a letter from their solicitor. That is the thanks you get for years of business. I received an email for the owner of the franchise during the time in which I queried these charges, in which he said “Firstly I totally understand you getting frustrated at UPS doing this all the time, you're not alone and the having to re-create the shipments is annoying as hell. I totally get it.” Clearly he does not. Do yourself a favour and use Parcel Force or DPD direct. You will pay a pound or two more but it is worth it for the peace of mind. And not having to waste your time as indicated. I just wish I had made this change sooner.
4 avril 2025
Avis spontané
Great Service
Anthony S, our rep at World Options is great! We've been working for quite some time and I have to say he's always been helpful and accomodating with our requests :)
3 avril 2025
Avis spontané
Réponse de World Options Ltd
Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience working with Anthony. He's a valued member of our team, and it's great to know he's been consistently helpful and accommodating. We truly appreciate your continued support and look forward to working with you for many more years to come!
Kind regards,
The World Options Team
The personal help and assistance
The personal help and assistance, regardless of final mile carrier, is very good and much appreciated.
3 avril 2025
Avis spontané
Réponse de World Options Ltd
Dear Pontus,
Thank you for your kind words! We're pleased to hear that you appreciate our personalised support, no matter the final mile carrier. Providing excellent assistance is our priority, and we’re glad we could meet your expectations.
Kind regards,
World Options
Since employing World Options Ltd
Since employing World Options Ltd. I have had the most amazing service in 25 years of exporting books around the world to collectors. I have been assigned a brilliant manager for my account who is so prompt and knowledgeable. I recently made an error in customs valuation on a very valuable package. My manager Tom Kennedy reassured me within minutes of my email reset the Customs declaration contacted FedEx who themselves reacted promptly and sorted the problem out for my customer in the Netherlands and it gave me so much peace of mind. I have used other Brokers for delivery who have been good but World Options have been exceptional. Thank you. Gary Manning manager of UKBookworm.
24 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Gary,
Thank you, Gary, for your wonderful feedback! We're thrilled to hear that Tom and the World Options team have been able to provide such exceptional service for your global book shipments. It's fantastic to know that the prompt action and knowledge provided gave you peace of mind during the customs issue. We greatly appreciate your recommendation and look forward to continuing to support UKBookworm with all your export needs.
Kind regards,
World Options
Julie - S.P Ltd
I have been helped with our shipping for 8 years by Simon Douglas and Iain Hesketh. These guys are always extremely helpful and nothing is too much trouble. They reply to my 'request for a quote' emails for tricky and large shipments immediately which I follow up with a booking due to their speed and in-depth shipping information. Even when I have a shipping question not related to a booking, these 'unflappable' chaps are more than happy to help. I cannot recommend them enough and look forward to many more happy years together !
27 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Julie,
Thank you so much for your fantastic feedback! We’re delighted to hear that Simon and Iain have consistently provided such exceptional service over the years. Their prompt responses, helpfulness, and in-depth knowledge are exactly what we aim to deliver, and we’re thrilled to know that it’s made a positive impact on your shipping experience. We truly value your continued trust and look forward to supporting you for many more years ahead.
Kind regards,
World Options
Steve from the Weymouth franchise has…
Steve from the Weymouth franchise has been fantastic, always there to help, nothing too much trouble. I'm really happy to have found world options to help me with my importing woes. They are very responsive and helpful. Highly recommend
26 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Nick,
Thank you for your kind words! We're thrilled to hear that Steve has been so helpful and that World Options has made your importing process smoother. We appreciate your recommendation and look forward to continuing to support your shipping needs.
Best regards,
World Options
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