2 cold calls in 2 days. I asked last year for my number to be taken off their list. Received a all yesterday, asked again, received another call today. I wish all my data to be removed from... Voir plus
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Lisez les avis des autres
We started using World Options around a year ago, and they have been fantastic! Rebecca and Tim are always there to help with all our logistics quries, anytime we ask. We can't be more thankfull for... Voir plus
L'entreprise a répondu
Been dealing with David O'Reilly at World Options for over a year and use them for all our shipping needs from UK domestic shipments to our customers as well as bringing goods in from Taiwan. The po... Voir plus
L'entreprise a répondu
Chet and the 154.support office are always on hand to help - whether it's calls or emails relating to shipping issues, invoices, anything. Highly recommend World Options as they are exactly that -... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2003, World Options is a leading provider of affordable shipping solutions for businesses. With nearly two decades of experience, we simplify shipping complexities for enterprises of all sizes. Our comprehensive services optimize processes, reduce costs, and enhance efficiency. Beyond affordability, we offer an intuitive platform, leveraging technology and partnerships to empower informed decisions. As a reliable partner, we provide personalized support, addressing unique challenges. With a global network of carriers, trust World Options for secure and timely deliveries. Experience simplicity, affordability, and reliability in shipping with World Options - where your business needs are understood and valued.
Coordonnées de contact
Unit 1, Petre Court, Petre Rd, , BB5 5HY, Clayton-le-Moors Accrington, Royaume-Uni
- +44 (0)330 335 8100
- support@worldoptions.co.uk
- uk.worldoptions.com
Information importante
4,1
Bien
552 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
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World Options - Stephen
Stephen Hingley has been managing all my logistics for almost 2years. His passion for the industry shows in his work, from being reliable, professional, cognisant of urgency and keeping you updated. Never an issue to reach him even if it occasionally happens outside of business hours. He has definitely taken the headache of freight forwarding away and I can highly recommend him and his team at World Options
26 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Celeste,
Thank you for your fantastic review! We're delighted to hear that Stephen has provided such reliable and professional support for your logistics over the past two years. Taking the hassle out of freight forwarding is exactly what we strive for, and we appreciate your recommendation. We look forward to continuing to assist you!
Best regards,
World Options
Go above and beyond to help
We've been working with World Options for years now, and their service has been nothing short of exceptional. What we value the most is how they consistently go the extra mile to support us. They not only provide the best rates but also offer invaluable advice when we face complex shipping requests from our clients. I’ve lost count of the times Stephen Hingley has personally stepped in to help us with an urgent request, his dedication is truly appreciated. It’s clear they genuinely care about their work, and that level of support makes all the difference.
26 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Benedetta,
Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience with World Options over the years. Providing exceptional service and going the extra mile is what we strive for, and it's great to know that Stephen's dedication has made a real difference for you. We truly appreciate your trust in us and look forward to continuing to support your shipping needs!
Best regards,
World Options
Been using word options for years
Been using word options for years , 10/10 service , competitive rates , professional , easy to use interface and Stephen my account manager is fantastic, always very helpful , would 100% recommend
26 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Sebastian,
Thank you for your fantastic review! We're delighted to hear that you've had such a positive experience with World Options over the years. It's great to know that our competitive rates, professional service, and easy-to-use platform have met your expectations. Stephen will be especially pleased to receive your kind words! We truly appreciate your recommendation and look forward to continuing to support your shipping needs.
Best regards,
World Options
Stephen at Weymouth
Been working with Stephen at Weymouth Franchise for a few years and wouldn't look elsewhere. Always available on the phone or messages to help with immediate shipping queries. Friendly but professional nature with great rates, and always willing to go the extra mile.
26 mars 2025
Avis spontané
Réponse de World Options Ltd
Thank you for your wonderful review! We're thrilled to hear that Stephen at our Weymouth franchise has been such a reliable and supportive partner for your shipping needs. Providing great rates, professional service, and always being available to help is what we strive for. We truly appreciate your loyalty and look forward to continuing to assist you.
Best regards,
World Options
we have been working together for…
we have been working together for years, always give the best advice, great rates and how great it is to work with a shipping partner that cares.
26 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Izaak,
Thank you so much for your kind words! We're thrilled to hear that we've been able to provide you with the best advice and great rates over the years. It’s always a pleasure to work with clients who value the care and attention we put into every shipment. We look forward to continuing our successful partnership with you!
Best regards,
World Options
Great service
Great service, much better than dealing directly with couriers when things go wrong. Alex is a star and always super helpful.
21 mars 2025
Avis spontané
Réponse de World Options Ltd
Dear Andrew,
Thank you for your kind words! We're delighted to hear that Alex has been so helpful and that you’ve had a great experience with our service. We’re here to make shipping easier for you—let us know if you ever need anything.
Best regards,
World Options
Same couriers, better results.
Worked with a certain courier on and off for the past two years, and whilst their prices were good, the customer service was appalling. Any issues we had just dragged on and on and emails went unanswered.
In comes World Options, we still use the same courier but the rapid response and resolution time has completely changed the way I can work! Lots more happy customers, and less stress for everyone else involved. Thank you Yolene for the amazing support we have been receiving.
17 février 2025
Avis spontané
Réponse de World Options Ltd
Dear Amy,
Thank you for your fantastic review! We're delighted to hear that World Options has made such a positive impact on your shipping experience. Providing rapid responses and efficient resolutions is what we strive for, and we're so pleased that Yolene’s support has helped improve your workflow and customer satisfaction. We truly appreciate your feedback and look forward to continuing to support your business!
Best regards,
World Options
I have been working with Rebecca Pope…
I have been working with Rebecca Pope for over 4 years and the support and service is exceptional, I cannot thank Rebecca enough for all the support and time she provides me on a weekly basis along with excellent rates of shipping. Highly recommend world options Beyond any other courier company.
12 février 2025
Avis spontané
Réponse de World Options Ltd
Dear Sue,
Thank you for your fantastic review! We're delighted to hear that Rebecca has provided you with exceptional support and service over the years. Delivering great shipping solutions with excellent rates is what we strive for, and we truly appreciate your recommendation. We look forward to continuing to support your shipping needs!
Best regards,
World Options
Exceptional service and support!
We have been so impressed with Christina Bienek at World Options this year and can't thank you enough for the exceptional service and support you provide. No matter the query, you're always just a phone call away, responding immediately to any communication from us. You've completely taken the stress out of shipping for our company, especially when it comes to international shipments as well as our daily UK deliveries. Your professionalism and reliability have been invaluable, and I cannot recommend you highly enough. Thank you for being such a fantastic partner!
10 décembre 2024
Avis spontané
Réponse de World Options Ltd
Dear Jo,
Thank you for your glowing feedback and for highlighting Christina's exceptional service and support. We’re thrilled to hear how much easier shipping has been for your company with our assistance. It’s always our goal to provide professional, reliable service tailored to our customers' needs, and your recommendation means the world to us.
We look forward to continuing to support your business!
Best regards,
The World Options Team
Since switching to World Options our confidence in international shipments have grown
Since switching to World Options our confidence, especially with international shipments has significantly grown. There are many other companies with similar services that offer great service, but in my experience a lot of the time they fall short. This however has not been the case with WO. Over the time we have been with them they have proved their great service and I am very impressed with their support team.
I would highly recommend them to other companies!
24 octobre 2024
Avis spontané
Réponse de World Options Ltd
Dear Jon,
Thank you for sharing your experience with World Options! We’re delighted to hear that our service has helped build your confidence, especially with international shipments. Providing consistent support and reliable service is what we strive for, and we're thrilled that our team has made a positive impact. Your recommendation means a great deal to us, and we're here to support your business every step of the way!
Best regards,
The World Options Team
Find an alternative no help at all
I would strongly urge anyone considering using World options to find an alternative. When things work as they should its good. As soon as anything goes wrong they simply charge you and blame the courier
I have been using World Options for some time. In the past our company has sent parcels then they claimed the weights and measurements where incorrect so they hiked the bill up.
Since then every single parcel that goes through World Options is checked by two people. I sent a consignment of 2 parcels total weight 29kg on 05/08/2024 costing £33.84 prepaid at the time of booking. On 14/08/2024 I get an invoice claiming the weights and measurements where wrong and I owe more money. Coincidentally the amount they claim was under paid is £33.84.
Phone calls, live chat are are complete waste of time, you just get told someone will look into and come back to you.
They claim the charge comes from UPS and they are just a portal, yet UPS wont speak to you when you call them.
On the phone I was told to dispute if I cannot provide proof that our weight and measurements where correct I will have to pay, yet they cannot provide any proof that they where incorrect.
World Options have had 2 months to resolve this without and progress whatsoever. As such I will not longer be using them
7 octobre 2024
Avis spontané
Réponse de World Options Ltd
Dear Dave,
Thank you for your feedback. At World Options, the parcel weights and dimensions are audited directly by the carriers at their depots, and we rely on their reports for any discrepancies. Unfortunately, to dispute any additional charges with the carriers, we must provide photographic evidence showing that the declared weights and dimensions were accurate at the time of shipping.
In many cases, when such evidence is provided, we are successful in obtaining a credit or resolution from the carrier. However, without this documentation, carriers—including UPS—will not process a query regarding incorrect measurements or weights.
If you have any photos or documentation from when the shipment was prepared, please send them to us, and we will be more than happy to continue pursuing this on your behalf.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
World Options Team
Got me out of the Woods 🙏🏽
I don't usually write reviews but I must praise where praise is due. I only recently started to use World Options In Sept, the reason why was because my haulier let me down badly which cost a lot of money, Luckily this chap called John Davis called me up out of the blue, I liked the sound of his honesty so with my next freight shipment I had going to SA I tried his services out, It went so smoothly I wondered were him and his team have been all my life. I now send all my parcels through his business, so far so good top service, Your a credit to the industry John Thank you for all your help so far.
13 septembre 2024
Avis spontané
Réponse de World Options Ltd
Dear Dennis,
Thank you so much for your wonderful review! We're thrilled to hear that John Davis and our team have made such a positive impression and that you've had smooth experiences with your shipments. We’re proud to provide reliable service, and it's fantastic to know we've gained your trust for your future shipments. We look forward to continuing to assist you with all your freight needs.
Your kind words mean a lot to us, and we’re here to help whenever you need us!
Best regards,
The World Options Team
Shockingly bad customer service
Shockingly bad customer service, our company has used world options for around 10 years now and over the last couple of years everything to do with the 'service' they provide has gotten worse and worse.
Inputting parcel dimensions on their website, you get quoted 1 price, you send these items to your customer and charge accordingly only to be then billed more by world options, they you go through a long process where you have to package up another of the same item, take measurements and send them off within 5 days in order to have a chance and being charged the correct amount. Then the courrier has unlimited time to get back to you if ever they do.
I've spoken to a whole host of people through different departments and have gotten no where, currently on stop with them as we have been billed 2 times by 2 different courriers for a parcel that didn't even go out.
We have been told we aren't on stop however we are, I send them a screenshot of this every day, you ask for call backs, managers etc. and you get ignored.
Honestly terrible customer service and 0 regard for loyal customers.
Try interparcel.
17 septembre 2024
Avis spontané
Réponse de World Options Ltd
Dear Tom, thank you for your review. We are sorry to hear that you've had this experience. We take customer feedback very seriously and wish to investigate this issue further and ensure we get back to you with a direct response. To do this, please can you email more details to marketing@worldoptions.co.uk? Kind regards, World Options
APPALLING SERVICE ALL AROUND
Booked a parcel with these chancers in May 15th 2024. They didn't manage to deliver it, made me spend endless time dealing with it, and by the time the recipient moved away 3 months later they say can't return it. Apparently the only option is to "to have it processed for abandonment" What a scam. I hope they get some cash on the side selling the contents of the parcel.
In all seriousness, these people are so unprofessional that it blows my mind they are still in business. Look somewhere else, plenty of more reliable companies around.
16 mai 2024
Avis spontané
Réponse de World Options Ltd
Dear F.Aranda,
Thank you for your feedback, and we apologise for the inconvenience you experienced. We understand how frustrating this has been for you, and we truly regret that your shipment was not delivered as expected.
Unfortunately, the delay was due to customs clearance issues that were beyond our control, specifically related to missing documentation from the consignee. Despite our efforts to resolve the matter, we were unable to secure the necessary documents, which led to the situation you described.
We appreciate your patience and are sorry that this did not meet the level of service you deserve. We take your comments seriously and will use them to improve our services moving forward. We hope you will consider giving us another chance in the future.
Kind regards,
World Options UK
The WorldOptions online portal is easy…
The WorldOptions online portal is easy to use and pretty much self explanatory which made it easy to start sending packages internationally with this service.
Decent transit times and multiple courier options all in one place make this a useful tool for many businesses.
Big thanks to Chet and the 154.support office for all their help getting setup :)
2 septembre 2024
Avis spontané
Réponse de World Options Ltd
Dear Ben
Thank you for sharing your positive experience with the World Options online portal! We're pleased to hear that you found it easy to use and that it streamlined your international shipping needs. It's great to know that our range of courier options and transit times have been helpful for your business.
We'll be sure to pass along your thanks to Chet and the 154.support office for their assistance in getting you set up.
Best regards,
World Options Team
Izabela is a fantastic
I am new in a role where I am involved in shipping customer orders worldwide and it's a minefield with all the customs, documents etc. Izabela is amazing, she is always on the end of the phone and will call me when I have made a mistake and takes the time to talk me through where I have gone wrong. She responds to emails so quickly and gets me quotes for large pallets to be delivered at short notice and makes all the arrangements for it. I would be lost without her, she truly is a star
8 août 2024
Avis spontané
Réponse de World Options Ltd
Dear Liza,
Thank you for your wonderful feedback. We are delighted to hear that Izabela has been such a tremendous help as you navigate your new role. Her dedication to guiding you through the complexities of shipping, from customs to documentation, and her prompt responses are truly appreciated.
We're glad to know that Izabela's support has made a difference for you. Your kind words mean a lot, and we're fortunate to have her on our team.
Kind regards,
World Options
The service I receive from Fergus…
The service I receive from Fergus Holland is superb & has really made exporting so much easier, & affordable. I will be placing more of my UK consignments through World Options. A pleasure to do business.
2 août 2024
Avis spontané
Réponse de World Options Ltd
Dear Bygone Bedford Bits,
Thank you for your fantastic feedback. We are delighted to hear that the service you receive is superb and has made exporting so much easier and more affordable.
We appreciate your continued trust and look forward to handling more of your UK consignments through World Options. It is a pleasure to do business with you.
Kind regards,
World Options
Highly Recommend
Chet and the 154 team are fantastic, highly recommend world options.
11 juillet 2024
Avis spontané
Réponse de World Options Ltd
Dear NL,
Thank you for your wonderful feedback. We are delighted to hear that you had a fantastic experience with Chet and the 154 team.
Your high recommendation of World Options is greatly appreciated. We look forward to assisting you with any future shipping needs.
Kind regards,
World Options
World Options provides an exellent…
World Options provides an exellent service coupled with a very helpfull and knowledgel customer service.
They realy go out of the way to accomoodate your requirments.
Mrs Mepham
1 juillet 2024
Avis spontané
Réponse de World Options Ltd
Hi Mrs. Mepham,
Thank you for your wonderful feedback! We're delighted to hear that you've had an excellent experience with our service and that our customer service team has been helpful and knowledgeable.
We pride ourselves on going the extra mile to accommodate your requirements and appreciate your kind words.
Thanks again for your support!
Best regards,
World Options
the service levels and customer support…
the service levels and customer support is always of the highest quality and standard that we look for and the staff are very friendly and helpful.
28 juin 2024
Avis spontané
Réponse de World Options Ltd
Dear Sean,
Thank you for your kind words! We're thrilled to hear that our service levels and customer support meet the high standards you expect, and that our staff have been friendly and helpful.
We appreciate your support!
Best regards,
World Options
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