2 cold calls in 2 days. I asked last year for my number to be taken off their list. Received a all yesterday, asked again, received another call today. I wish all my data to be removed from... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We started using World Options around a year ago, and they have been fantastic! Rebecca and Tim are always there to help with all our logistics quries, anytime we ask. We can't be more thankfull for... Voir plus
L'entreprise a répondu
Been dealing with David O'Reilly at World Options for over a year and use them for all our shipping needs from UK domestic shipments to our customers as well as bringing goods in from Taiwan. The po... Voir plus
L'entreprise a répondu
Chet and the 154.support office are always on hand to help - whether it's calls or emails relating to shipping issues, invoices, anything. Highly recommend World Options as they are exactly that -... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2003, World Options is a leading provider of affordable shipping solutions for businesses. With nearly two decades of experience, we simplify shipping complexities for enterprises of all sizes. Our comprehensive services optimize processes, reduce costs, and enhance efficiency. Beyond affordability, we offer an intuitive platform, leveraging technology and partnerships to empower informed decisions. As a reliable partner, we provide personalized support, addressing unique challenges. With a global network of carriers, trust World Options for secure and timely deliveries. Experience simplicity, affordability, and reliability in shipping with World Options - where your business needs are understood and valued.
Coordonnées de contact
Unit 1, Petre Court, Petre Rd, , BB5 5HY, Clayton-le-Moors Accrington, Royaume-Uni
- +44 (0)330 335 8100
- support@worldoptions.co.uk
- uk.worldoptions.com
Information importante
4,1
Bien
552 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our franchisee is always ready to help…
Our franchisee is always ready to help when a challenge occurs and is proactive in some problematic cases.
25 mai 2023
Avis spontané
Réponse de World Options Ltd
Hi TCA,
Thank you for sharing your positive feedback. We're thrilled to hear that your account manager is always ready to help whenever a challenge arises and take a proactive approach in resolving problematic cases.
We will make sure to recognise their efforts and continue to support them in delivering excellent service.
Thank you for your support, and please don't hesitate to reach out if there's anything else we can assist you with.
Best Regards,
World Options
Unprofessional and Rude Treatment by…
Unprofessional and Rude Treatment by Peter Sandhu at worldoptions.co.uk
I am writing to express my extreme disappointment with the service I received from Peter Sandhu at worldoptions.co.uk. His unprofessional and rude behavior has left me with a negative impression of the company and a complete lack of trust in their services.
I initially received two phone calls and an email from Peter Sandhu regarding worldoptions.co.uk. However, due to my busy schedule and the high volume of messages and calls I receive daily, I politely informed him that I was unable to discuss the matter at that time. I clearly stated that if I became interested, I would contact him myself.
To my surprise, Peter's response was far from professional. He abruptly hung up the phone without any regard for proper telephone etiquette or basic customer service standards. Recognizing his behavior as unacceptable, I immediately called him back to express my dissatisfaction. Unfortunately, he ignored my call, forcing me to make another attempt. Only then did he finally pick up.
During our conversation, I made it clear that his rudeness and unprofessionalism were entirely uncalled for. However, it seemed that Peter did not grasp the gravity of his behavior, as he failed to offer any apology or explanation for his actions. It is deeply disappointing to encounter such behavior from someone representing a company.
Given this experience, I have decided that I will not be considering worldoptions.co.uk for my shipping needs. The way I was treated by Peter Sandhu is indicative of the company's poor customer service standards and lack of professionalism. As a customer, I expect to be treated with respect and courtesy, regardless of how busy I may be or whether I decide to utilize their services.
I hope that this feedback serves as an opportunity for worldoptions.co.uk to address the issue and take appropriate action to ensure that other customers do not experience similar mistreatment. It is my sincere hope that the company takes customer service seriously and works to improve their overall service quality.
Edit : 09/06/23
A good customer service representative should always strive to be polite, professional, and helpful. Hanging up abruptly without providing a polite conclusion to the call can leave customers feeling frustrated and dissatisfied. It's essential for representatives to communicate clearly, actively listen to customers' concerns, and provide assistance in a respectful manner.
While Peter's intention to save me time may have been well-intentioned, his execution lacked the necessary courtesy. There are alternative ways to end a call politely, even if time constraints are a factor. This incident highlights the need for Peter, and potentially the company as a whole, to work on improving their customer service skills.
8 juin 2023
Avis spontané
Réponse de World Options Ltd
Hi L.A,
Thank you for sharing your feedback. We have carefully reviewed the details provided, including Peter's response, and would like to address the concerns raised.
According to Peter, he had two brief conversations with you, and during those interactions, he perceived that you were consistently expressing your busyness and requesting him not to call back.
In an effort to respect your time and alleviate any further interruptions, Peter made the decision to conclude the call politely by thanking you and saying goodbye.
We understand that miscommunications and misinterpretations can occur during conversations, and it is unfortunate that the situation unfolded in this manner.
Peter's intention was to be courteous and save you valuable time. However, we apologise if his actions were not perceived in that way.
We appreciate your feedback and take it seriously as an opportunity for improvement.
Our team values professionalism and strives to ensure positive customer experiences. We will use this feedback to reinforce our commitment to effective communication and customer service.
Should you have any further concerns or questions, please feel free to reach out to us directly. We are here to address any outstanding issues and provide assistance.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best Regards,
World Options
Deborah Norris. Thank you for a highly professional, personalised service.
We have been using World Options for several months and have found the services to be highly professional and at the same time demonstrating cost savings on every shipment. Multiple shipping providers are available under one easy to use portal, so you can still choose your preferred provider, but you also get a dedicated account manager to look after your transaction. Our account manager, Deborah Norris, has impressive experience and treats every shipment with laser focussed attention to detail. Great service from and excellent company.
31 mai 2023
Avis spontané
Réponse de World Options Ltd
Hi Russ,
Thank you for your positive feedback about World Options. We're thrilled to hear that our services have been highly professional and have provided cost savings on each shipment.
We're glad that our portal offers multiple shipping providers while maintaining ease of use, allowing you to choose your preferred provider.
We appreciate your kind words about your dedicated account manager, Deborah Norris, and her attention to detail. Your satisfaction means a lot to us, and we're grateful for your support. If there's anything else we can do to assist you, please let us know.
Best Regards,
World Options
Utter Disaster
'Delivered within 9 working days to:'
This company promised to deliver stock within 9 days (we have emails to prove) but then after we placed the order they said it would be COLLECTED within 9 days from our European supplier.. If we knew this, we wouldn't have used them.. Anyway, 23 days later and thousands of pounds lost, our delivery turned up.
Constantly back and fourth dealing with different people and eventually the manager actually said on the phone that they 'Aren't taking the blame' ???
Please do NOT use this company and whatever they say in email about lead times is not true.
15 mai 2023
Avis spontané
Réponse de World Options Ltd
Hi Richard,
Thank you for sharing your feedback about your experience. We apologise for any confusion or inconvenience caused during the process.
However, upon further investigation, we couldn't find any records of you being an active customer in our system.
We would appreciate the opportunity to understand your specific situation in more detail and address your concerns directly. Please reach out to us at support@worldoptions.co.uk or ask for Jen on: 0330 107 6835 so that we can investigate further and find a suitable resolution.
Customer satisfaction is our priority, and we want to ensure that any issues are addressed and resolved to your satisfaction. We value your feedback and appreciate your time in bringing this matter to our attention.
Thank you for your understanding, and we look forward to hearing from you soon.
Best Regards,
World Options
Thank you Charlotte
If it wasn't for Charlotte at WorldOptions Lancaster, my delivery would not have been sorted. She really helped process my shipment with great customer service, she was attentive to my issues and I hope she is recognised for her efforts and kind personality.
18 mai 2023
Avis spontané
Réponse de World Options Ltd
Hi Joy,
Thank you for sharing your positive feedback about World Options.
We're delighted to hear that your account manager Charlotte provided excellent customer service and was able to assist in sorting out your delivery.
We appreciate your kind words about her attentiveness and kind personality. Your feedback is valuable to us, and If there's anything else we can assist you with, please don't hesitate to reach out.
Best Regards,
World Options
Lovely great provisional carrier…
Lovely great provisional carrier service, specifically if you deal with Mr Andrew Wright, Lovely professional gentleman. Very helpful and alway able to resolve any issues can face you in booking or re-book or even login issues. Highly recommended. 5 stars service. 🌟
13 mai 2023
Avis spontané
Réponse de World Options Ltd
Hi Walid,
Thank you for your positive feedback about our shipping services and your account manager Andrew Wright.
We're glad to hear that Andrew has provided a lovely and professional experience, being helpful in resolving any issues you may face with bookings, re-bookings, or login.
Your recommendation and 5-star rating mean a lot to us, and we appreciate your support. If there's anything else we can assist you with, please don't hesitate to reach out.
Best Regards,
World Options
An excellent shipping portal
We use World Options frequently for shipping. The website is easy to use and intuitive. Pricing is really competitive. If things go wrong customer support are really helpful.
10 mai 2023
Avis spontané
Réponse de World Options Ltd
Hi LP,
Thank you for your 5-star review of World Options. We're thrilled to hear that you frequently use our shipping services and find our website easy to use and intuitive.
We're also glad that our pricing is competitive and that our customer support team is helpful when things go wrong. Your feedback is greatly appreciated, and we look forward to continuing to serve your shipping needs.
Best Regards,
World Options
Overpromised, Underdelivered.
Promised me they could deliver into Amazon EU when constantly harrasing me to sign up with them, so I gave it a try. Low and behold they couldn't deliver it and they just said they actually didn't know what they were doing and tried to put me in touch with a clearance company who had all 1 star reviews on Trust Pilot. My shipment was returned to me and I've been invoiced £215 for the pleasure of having my time wasted. Now they're not interested in helping in any way. Do not trust them, I won't be using them again.
Edit: you didn't tell me numerous times, you raise a ticket in a dark little corner of your website and I didn't receive so much as an email to let me know. I was told before I booked the service you would deliver, only after it got stuck did you tell me that I would need a clearance company and then proceeded to recommend one who are clearly scamming people. As I said Overpromised, underlivered, rude staff, terrible service.
Edit 2: despite not delivering the shipment which they invoiced us £215 for, they are now trying to invoice £800 for warehousing and another £320 for returning the shipment to us.
24 mars 2023
Avis spontané
Réponse de World Options Ltd
Hi Antony,
We’re sorry to hear that you aren’t happy with our service.
World Options made multiple attempts to inform you that Amazon require preclearance before accepting shipments. We communicated this requirement to you through various tickets.
We advised several times that arranging for a broker to clear the goods was necessary, even providing a recommended broker for your convenience.
Unfortunately, the instructions were not followed despite these efforts, resulting in the shipment being returned to you. We assure you that we have done everything within our control to ensure a smooth process and provide the necessary guidance.
Please let us know if there is anything further we can assist you with or any additional information you require.
Best Regards,
World Options
Straightforward Portal with good customer service
I've been using World Options for a number of years, their portal is easy to use, quick and effective. Tracking of parcels is straightforward, rates are very competitive. Customer service are very attentive and account manager maintains a close working relationship.
28 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi David,
Thank you for your positive feedback about World Options.
We're glad to hear that you have been using our platform for a number of years and that you find it easy to use, quick and effective.
We're also pleased to hear that you find our tracking and rates to be competitive, and that our customer service team is attentive.
It's great to know that your account manager maintains a close working relationship with you. Your feedback is important to us, and we appreciate your support.
Best Regards,
World Options
Highly recommend Bridgeway
Bridgeway has recently become our go-to shipping service. A process that used to take 20+ minutes has become more straightforward and less time consuming. Our team is impressed with this portal's functionality and user-friendliness. We were impressed with the service received, especially with Chris Till's assistance and support throughout the entire shipping process. He has been there to help even with the smallest of questions. If you are looking for a way to simplify your life and increase your productivity, I would highly recommend Bridgeway.
27 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi CueScript,
Thank you for your positive feedback about World Options customer service.
We're thrilled to hear that our platform has simplified your shipping process, and that your team is impressed with its functionality and user-friendliness.
We're also pleased to hear that your account manager Chris has provided excellent assistance and support throughout the entire shipping process. Your recommendation means a lot to us, and we appreciate your support.
If there's anything else we can do to further improve your experience, please let us know.
Best Regards,
World Options
Chris Till amazing service
So glad I switched from our usual couriers to you guys, thank you Chris for the out of the blue phone call. We were set in our ways with the old courier company but your portal is far easier to use, friendly staff and Chris Till is just a great account manager. From the start he has been so attentive and helpful and that is what any company needs.
27 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Laura,
Thank you for your positive feedback about our platform and your account manager Chris Till's customer service.
We're glad to hear that you are pleased with your decision to switch to us and that our portal is easier to use than your previous courier company's platform.
We're also pleased to hear that our team, and specifically Chris, have been attentive and helpful. Your feedback means a lot to us, and we appreciate your support.
Best Regards,
World Options
Friendly and smooth sign up
Full marks to Andy Markham at World Options who was able to offer very attractive rates for shipping parcels within the UK. Their portal is one of the best I've used - very clear to book and east to track parcels once picked up. Normally, once companies have you signed up you're forgotten but definitely not the case as Andy kept in touch afterwards to check up how we were getting on.
25 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Paul,
Thank you for your positive feedback about Andy Markham and World Options.
We're thrilled to hear that Andy was able to offer you very attractive rates for shipping parcels within the UK, and that our portal is one of the best you've used with clear booking and tracking features.
We're also pleased to hear that Andy followed up with you after signing up to check on your experience. We appreciate your support and look forward to continuing to serve your shipping needs.
Best Regards,
World Options
Chet and the Team are brilliant
Chet and the Team are brilliant. Easy to deal with if anything goes wrong or I can't work out how to do something. keep an eye on shipments and if any issues/delays the platform as well as the team keep you in the loop and support to resolve as quickly as possible. The platform is so easy to use.
25 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Anne,
Thank you for your positive feedback about your account manager Chet Vekaria and our team.
We're thrilled to hear that they have been brilliant in providing support when anything goes wrong, or you need help navigating our platform.
We're glad that you find our platform easy to use, and we appreciate your support.
Best Regards,
World Options
Great Platform. Great Service
Have been using Worldoption's platform for a couple of years now, it is really simple to use, and easy to pick your preferred courier at the best price.
And cant fault the customer service which has been great from our account manager Nimesh Francis!
25 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Paul,
Thank you for your positive feedback about our platform and customer service, and for mentioning your account manager Nimesh Francis.
We're thrilled to hear that you have found our platform to be simple and easy to use, and that you appreciate the ability to pick your preferred courier at the best price.
We're also glad to hear that our customer service, and specifically Nimesh, has been great.
Your feedback means a lot to us, and we appreciate your support.
Best Regards,
World Options
Very helpful
Very helpful, helps resolve issues and guides us to do the right thing to avoid delays.
25 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Empire Bespoke Foods,
Thank you for your positive feedback. We're glad to hear that our team has been very helpful in resolving issues and providing guidance to avoid delays.
Our goal is to provide the best possible customer service, and we appreciate your support.
If there's anything else we can assist with, please don't hesitate to reach out.
Best Regards,
World Options
I was onboarded by Andy Markham and my…
I was onboarded by Andy Markham and my experience has been A1 from day 1. Andy truly believes in exceptional customer service and it shows. The platform is very simple to use and it meets all my shipping needs. the rates are fantastic too and it's helped my company save a lot on shipping costs.
16 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Aaron,
Thank you for your positive feedback about your account manager Andy Markham and our platform. We're thrilled to hear that you had an exceptional experience with us and that Andy's dedication to exceptional customer service was evident.
We're also pleased to hear that our platform has met all of your shipping needs and that our rates have helped your company save on shipping costs. Your kind words mean a lot to us, and we appreciate your support.
Best Regards,
World Options
Cost effective and Excellent Service - Definitely recommend
Excellent customer service and great that the pricing is cheaper than my normal courier.
Will be using this courier service now.
6 avril 2023
Avis spontané
Réponse de World Options Ltd
Hi Vicky,
Thank you for your positive feedback about our customer service and competitive pricing.
We're thrilled to hear that you found our service to be excellent and that our pricing was cheaper than your normal courier. We appreciate your support and look forward to continuing to serve your shipping needs.
Best Regards,
World Options
We use World Options and find them superb
We use World Options and find them to be competitive and find the portal easy to use.
If we ever run into any issues we contact Alistair who is amazing and is super responsive to our needs. The customer service & support given to us by Alistair is 5*.
Thanks so much Alistair, keep it up :)
31 mars 2023
Avis spontané
Réponse de World Options Ltd
Hi Erica,
Thank you for your positive feedback about World Options and your account manager Alistair's customer service. We're glad to hear that you find our portal easy to use and that we are able to offer competitive pricing.
We're also pleased to hear that Alistair has been amazing and super responsive to your needs. Your kind words mean a lot to us, and we appreciate your support.
Best Regards,
World Options
Amazing customer service
Amazing customer service. I cannot praise Andy Markham and his team , Ellie and Victoria highly enough. They made the process so easy, and unusually this day and age you can actually speak to a person not a machine if you have a question. Highly recommend, they provide a standard of service very rare in these difficult times. I would give 10 stars if I could!!
29 mars 2023
Avis spontané
Réponse de World Options Ltd
Hi Alison,
Thank you for your amazing feedback about World Options and our customer service team, Andy Markham, Ellie, and Victoria!
We're thrilled to hear that we were able to make the process easy for you and that you appreciated being able to speak to a person instead of a machine.
We're also pleased to hear that we have provided a high standard of service. Your recommendation means a lot to us and we're grateful for your support.
Best Regards,
World Options
Great service and support from Bridgeway..
We have recently signed up with Bridgeway Express and have already found the service to be a huge improvement on our previous setup.
The portal is easy to use, the prices really competitive and the customer service has been excellent - having one point of contact is invaluable - this alone has made making the switch enormously worthwhile.
Our account manager Chris has been extremely helpful, supportive and patient as he has guided us through the process of setting up - we feel we will benefit greatly as company by using Bridgeway and would recommend the service to all businesses.
23 mars 2023
Avis spontané
Réponse de World Options Ltd
Hi CMI Admin,
Thank you for your glowing feedback!
We're thrilled to hear that you have found our service to be a huge improvement and that the portal is easy to use with competitive prices.
We're also pleased that you have found our customer service to be excellent and that having one point of contact has been invaluable for you.
It's great to hear that Chris has been helpful, supportive, and patient in guiding you through the setup process. Your recommendation means a lot to us and we appreciate your support.
Best Regards,
World Options
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.