Ukash Avis 

I purchased two cards for myself and my wife so that we could limit any loses when we were travelling to Greece (we haven't been yet so lord knows what will happen if I get any issues whilst out of the UK)
First I was unable to link my debit card to my account so that I could male payment on to the cards in a click, then I loaded the IPhone app to my IPhone and couldn't get this to work and was told there was no support for the app, even though I had downloaded.
Then I paid money on to my wife's card using my debit card, the money went on to my card...mmmm so no problem I see you can transfer money to another UKASH card, so I try to transfer to my Wife's card, message you are trying to transfer too much, try a lower value, I do this right down to ten euros, still no joy so I log another support call with the operators who pretty much by standard escalate to another department straight away, the SLA is 24-48 working hours, if I'm on holiday and have an issue on a Thursday afternoon I could wait till Monday.
I work for a large corporate and customer service is everything, if my copier breaks it gets fixed quicker. This is real everyday cash and if I were on holiday and had to spend my time chasing this all day my holiday would be ruined. Don't rely on this company take another card and a hit on the fees.

had to pay for a holiday i had booked online with a french company, sent the money from my bank to ukash , then payed online , saved around £60 in fee,s etc, will be using the card at all the toll roads on our drive across france , no more searching for change !!! brilliant

Account opening process was simple and very competitive x rate

very easy to apply and upload currency at a very good rate. Now wiaitng to use it!

This card looks good with the best exchange rates and delivery was as advertised

Very disappointed and not satisfied with the service. Card never arrived in time for holiday was delivered later than their maximum time slot. Poor communications with staff. They agreed to refund within 3 days. In fact it took over the stated 10'days that they state I. Their website. Would strongly not recommend to others. In the end had to use a Thomas Cook pre paid card which worked excellent .

I heard about Ukash through a variety of sources and decided to try it out for my recent European break. Process is very easy, rates are really good and there didn't appear to be any hidden charges. You need to get this more than a week in advance though as it can take up to 7 days to get your card.

Have just returned from Spain and France. Card worked as expected and no charges for cash-point use or non-sterling transaction fees. Only down side is the App to manage the card is fiddly, but this is a quibble and could be very easily sorted. Great way to travel and a must for any trip to a Euro zone destination.

great exchange rate, easy to use website, great communications - highly recommended if you prefer to use pre-paid cards abroad rather than taking cash !!

I cannot really review because I haven't had a chance to use the card yet. I reset my password and somehow locked my account. I emailed customer service and received the usual automated reply promising to contact me within 24 hours. That was 3 days ago and I am now on holiday in Euroland with no means of loading money onto the card. Poor back up service.

Made a enquiry to where card was,they say reply in 24 hrs. It was 3 days. Very poor log in unreliable . Not happy.

Put £500 onto a euro card and £500 on a usd card followed activation instructions entered a pin and card numbers arrived on holiday and card not useable at cash machine. So now using regular account and getting charged £2.50 a transaction

Great rates, easy application process and card delivered on time. Excellent service.

I have signed up for the Euro card to take on my holiday's. I think it would be easier for customers if the exchange rates where on the first page of the website with a link to top up your account from there. Rather than having to sign in to your account straight away just to get the rates.

The card is easy to apply for online and the fx rates are very competitive

I read the reviews for Ukash and the article on moneysavingexpert which highly recommended Ukash due to its good exchange rates and having no fees compared to other travel debit cards. Although it was fairly new and untested I thought I'd give it a go. Firstly the amount (£1000) that I transferred to the card into dollars was debited twice from my account by accident. I had to apply for a refund which I was told would take around 10 working days. The card was ordered on 1st Aug and only arrived on the 10th Aug, the day before I was due to leave the country. The customer services team were easily contactable but have offered no real apologies or compensation for this inconvience. Hard to see me using this service again.

I have purchased a travel money card for my holiday this summer which had the best exchange rate and features within the market. Easy payment abroad, widely accepted and I can even withdrawal money at bank machine for free.