UK Canopies Ltd Avis 

I ordered a large canopy (about £460) from their eBay shop in early February. The order arrived in two parcels, but I only received one of the two. DHL’s updates were confusing and some deliveries were rescheduled. After a few weeks the missing parcel was found to have been returned to the company without notification, and the seller issued a refund through eBay after I raised the problem.

Although the delay and initial lack of communication caused extra time and travel costs, the staff took real steps to resolve the issue. They followed up with clearer DHL notifications and a message to check that the canopy was assembled correctly. It wasn’t perfect and been more than a month wait, but I appreciate their efforts to make things right.

Special thanks to the manager Elliot for the sincere assistance.

From ordering to delivery was great.. I would have given more stars But a lot of money for lot of parts missing and fixings not in the right place or missing altogether, my fault I should have took more notice and counted all the parts, I'm a building maintainer by trade so I got around the problems. This door canopy looks great and already had a few positive remarks by locals.
I would like to add .. I was contacted by the MD of Canopy UK I was thanked for my write up in which I had pointing out the mistakes and suggesting that they up their Quality control.. I was offered and have accepted a part refund.. having first given Canopy UK 3 stars for this follow up I would give Canopy UK now 5 stars.

Hi to be fair I didn’t expect it to come in a kit form . If I would have I would not of bought it. It was not mentioned about it being in bits.

The sample order was processed and dispatched very professionally.

Absolutely love the canopies. My partner said it was pretty straightforward to fit. Really good service, packaged well and a very good product.

canopy was easy to install with explicit written instructions .looks good on our front entrance we bought a second one for our back entrance.Keeps the rain from our doors

I paid for next day delivery and didn’t receive the product until 4 days later. However they did refund the next day delivery payment .

Great Well made they look great up i had 2 canopies in brown easy to put up and i have people asking me where i got them from.

Item is great just as advertised and delivery was first class

Lovely canopy, well made and easy to put together. We paid to have it professionally installed, as our home is rendered, but the two builders had it done in a few hours. They had to cut a curve in the roof panels to fit around our downspout so that it could be central over the door, but that wasn't a problem, and now it's up you can't tell. We are really happy with it, we think it makes our home look nicer, and it stops the rain from beating against our south facing door and leaving puddles on the floor, too, which is a nice bonus.

Beautiful canopy great price

I received my order promptly but my request for a VAT receipt has been totally ignored. So if you are a business and you need to obtain an official receipt give this company a miss!

Our home greatly benefits from the Highgate canopy. Although we encountered a minor delivery challenge at first, the managing director personally addressed my inquiry swiftly and sorted it out. His dedication was truly appreciated.

On time delivery and excellent product.

my parcel has arrived many thanks to Kate for sorting the delivery problems with DHL transport and promised to sort it out and get my canopy delivered on Saturday really pleased

Installed the Cosgrove for a client and what a great product. Highly recommend

In the pictures online the porch looks pretty nice. However, in reality the plastic it is made from looks cheap and is not good quality. Some of the panels feel like they will break easily and one panel did have a broken tab straight out of the box.
On some of the panels underneath the plastic tiles you can see the colour of the brown tiles through the white plastic panels as they are that thin.
I also had 2 nuts missing, so I had to go and buy some.
The whole thing has a cheap look and feel to it and I wouldn't recommend it.
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Outstanding service and outstanding product from uk canopies. I’m over the moon with mine. It most definitely added more kerb appeal. Highly recommended.

it was very easy to order and is fantastic looking up

BUYER BEWARE! Shipped a sub standard and outright faulty canopy and when I had a video conversation with the MD (Elliot), he was apologetic and later informed me he had shipped another replacement which he claimed had been pre-built and guaranteed it would be perfect! He also stated compensation on top of a full refund would be granted once I was happy! Hahahahahahaha ! The second unit shipped, was also sub standard and faulty and he admitted on a further video call with my and my installers that he hadn’t pre-built it and the unit was indeed totally useless …one hour later I received a WhatsApp message stating the entire warehouse stock was subject to the same issue and asked if my installers would redrill the pre drilled holes make it ‘align’! Obviously I was not going to take this option as would have removed any redress! He then text to state a full refund would be issued and to go and buy elsewhere! The offer of compensation was withdrawn and I was told to have my lawyers contact with anything further!
This company is absolutely, totally and completely one to avoid. I have all the evidence on WhatsApp messages and an upheld case with my credit card company who are considering its association with this company given my evidence provided! AVOID IF YOU DONT WANT RUBBISH RIDICULOUSLY COMPLEX SUBSTANDARD PRODUCT AND CONTINUOUS WHATSAPP DUPLICITY,! The MD should be ashamed of how he runs this cowboy ranch! If there were minus stars on Trustpilot, I would grant the maximum and multiply it by infinity ! AVOID AVOID AVOID AND IF YOU DO CHOOSE TO IGNORE THIS REVIEW; DO NOT TRUST A WORD. YOU HAVE BEEN WARNED….

Response to UK canopies response:

You state you offered free collection of your sub standard product which indicates a benefit! I would never have paid.
You told me to have my builders back for a second day to build the replacement canopy. I explained that I would have to pay them and you assured me you would cover my costs by way of compensation! I have witnesses to the fact! You assured the 3 of us that you had built and checked the second unit before you shipped it which you admitted you hadn’t when my builders showed you the exact same fault on the second item! Duplicity everywhere on your part and I am out of pocket by £480 and a whole lot of time .
You go on about being a proud uk business but you run it like a child’s fisher price kitchen set!