UK Canopies Ltd Avis 

Very quick delivery and kept updated.product fitted easily no problem.looks good

Just perfect for our needs.Quick delivery

Good quality product but some fixings missing and nobody replied to my message asking for replacements

Purchased two canopies both Cransley door canopies first one in November 2023 second one January 2024
Both fitted to their instructions, unfortunately the roof tiles are bowed on both canopies. Trying to get hold of the company is impossible I have rang several times and I’ve used the online contact form also left messages and no one has phoned me back! Not good at all!!!!!
So aftersales is appalling !!!!!!!!!

Prompt delivery. Canopy arrived a day earlier than expected.
Quite easy to assemble the canopy. I have yet to fix it to the wall. The canopy sags a bit in the middle, but I'm hoping the top bolts will sort that out. Overall, the service was good, and the canopy looks very smart.

First was bag of 30mm bolts were missing went to screwfix to purchase bolts at a cost of £9 second pre drilled holes did not line up had to helongate the holes to get bolts to fit third the white pins did not line up so had to re drill them

Arrived on time, everything included as described and easy to follow instructions. If I did another one I'd probably assemble it slightly differently. Overall very please and finished product looks lovely.

Canopy was very well made and easy to follow instructions and put together. Pre drilled hole were just in the right place and the whole thing is very well made and substantial. Complete set of screws, tools etc included. Only thing was that the finial shown with this model on your website was not included. I did send an email to company about this but received no response. Thought I would wait until we had put the canopy up to see whether I wanted the finial and decided I was happy without it

Great product, was able to fit it on my own. Would definitely recommend. Looks fantastic.

One of the ridge tile was wrong, they were the same and some bolts missing.

Canopy looks good and sturdy downside complicated to assemble took 2 of us over 4 hrs, 2 pcs used where a longer piece would have been easier but satisfied with product

Sent wrong bits twice and received right one third time

There were parts missing {brown caps,3mm dril,washers}trip to local diy, some of pre drill holes did not match up. when it was up looked very nice took 6 hours for 2 of us to put up

Very good would recommend looks really good up and easy to erected

Unfortunately bolts were missing from the kit along with a
roof brace but dealt with very quickly by the Company.

Purchasing the canopy was simple. Delivered on time. Assemble and fitting simple as all canopy tools provided. Just need drill, drill bits and a screwdriver. Looks good.

Still not got my order. We are now into the third week. This is not good. I am so disappointed with this whole situation. Surely you can do better than this. Please let me know what is happening.

Instructions were very poor and fitting together also needed the odd tweak.
Also given that you are working at heights a template would've been a great help as apposed to holding the frame up in the air while trying to mark the drill holes.

I had occasion to complain as there were broken parts in the original delivery. I have to say however, that the customer service response was exemplary. The MD contacted me personally and the parts were replaced very quickly. I had to wait until my handyman was available to refit which has now been done. The replacement delivery was followed up to check that all was well. As someone who is a trainer in customer service, I was very impressed and grateful for the attention, speed of replacement and follow up too. Can highly recommend as a result.