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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our existing mover let us down one day before a move. Contacted UK Movers after a recommendation. The management team were responsive, arranging two vans as requested. Both vans arrived on... Voir plus

Noté 5 sur 5 étoiles

Asim was extremely helpful and made it easy when moving is stressful. Had packing items available and just got on with the job.

Noté 5 sur 5 étoiles

Very good and helpful. Asim and Azeem are very hardworking and nice people, they are very experienced to help the move from London to Scotland. I recommend UK Mover to all my friends. Reasonable pr... Voir plus

Noté 5 sur 5 étoiles

So very grateful I chose UK Movers to help me as they were truly an excellent choice. Everything was taken care of with positive resolutions to any problems if they arise. Moving house is very stress... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Services de déménagement et de stockage
  2. aussi dans
  3. Centre de stockage
  4. Entreprise de livraison
  5. Service de débarras de maison
  6. Service de déménagement de pianos
  7. Service de transport

Écrit par l'entreprise

Home Removals Here at UK Mover Ltd, we aim to reduce stress to allow customers to enjoy the journey of moving to a new home. We provide a clean and efficient service, using removal blankets free of charge to protect your be-longings. With a selection of professional vehicles available, we’re ready for any move you require, wheth-er it’s one item or a house full. We ensure a safe and efficient relocation where every item is completely protected by our dependable team. We also offer to dismantle and reassemble specific furniture to help you settle into your new home as quickly as possible. With hard-working staff, we will provide you with the best move, reducing stress and ensuring a protected journey. Commercial Moves With expected loss of productivity, it can be daunting moving offices. But UK Mover Ltd is here to help with a professional and reliable service to suit you and your team’s every need. Our dependable staff can help safely load your belongings onto our vehicles and ensure an efficient relocation. We take good care of every item we handle, so rest assured that our staff are well experienced to help relocate your company. You can rely on us to provide you with a high-quality service minimising loss of productivity for your company. Fully insured, every item is completely protected. Packing UK Mover Ltd is a specialist moving company that can provide you with high-quality packing materials to protect your personal belongings. We also offer a variety of packing services to help you with your move and reduce stress during what should be an exciting time. From simply packing and unpacking boxes to dismantling and reassembling furniture, we can help no matter what the job. We provide a specialist Sofa Packing service to protect delicate, wooden items or can even help with your mattress move, ensuring it’s securely wrapped and treated with care. Our aim is to help you settle in as soon as possible and with our help, it can be sooner than you think! Storage UK Mover Ltd also offers customers the opportunity to use our secure storage facilities to aid in any de-cluttering processes or simply to look after certain items before they’re moved. With constant CCTV sur-veillance, you can rest assured that your personal belongings are completely safe in our hands.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

138 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,6

Tous les avis

(138)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Communication was good

Communication was good. The 2 men who helped with the move were so helpful. They were patient.

When they ran late, they communicated.

18 octobre 2024
Avis spontané
Logo de Ukmover

Réponse de Ukmover

Dear Jenny,

Thank you for your feedback. We’re glad to hear that communication was clear and that our team was helpful and patient throughout your move.

We also appreciate your understanding regarding the delay and are pleased that the team kept you informed. Thank you for choosing our services—we hope to assist you again in the future.

Best Wishes,
UK Mover Team

Noté 5 sur 5 étoiles

Definitely recommend

Definitely recommend. I have booked them in last minute for my 4 bedroom property and they were absolutely fantastic. Packed and moved us so quickly. Definitely recommended them to use.

1 octobre 2024
Avis spontané
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Réponse de Ukmover

Dear Haris Shehzad,

Thank you very much for your kind review and recommendation. We’re delighted to hear that our team could assist you at short notice and make your 4-bedroom move smooth and efficient.

We truly appreciate your trust in our services and would be happy to help you again in the future.

Best wishes
UK Mover Team

Noté 1 sur 5 étoiles

PLEASE AVOID

They called the day before and claimed that the van had broken down so will only send one for the same price.

I refused and said that was a breach of contract so they sent 2 vans labelled with the company name. They explained they lied and they had doubled booked. This added un-needed stress.

The 3 removal men were fine and hard working.

When it came to pay, they price matched another company but wanted me to pay in cash which i couldn't do so they threatened to add 20% VAT on top of my bill even though this was all agreed previously that there were no additional costs.

Again adding un-needed stress to the day.

Please avoid the whole experience made moving extra stressful.

27 septembre 2024
Avis spontané
Logo de Ukmover

Réponse de Ukmover

Dear Ian,

Thank you for reaching out and sharing your feedback with us. We genuinely appreciate it and want to address the concerns you've raised.

We apologize for the negative experience you encountered and recognize the inconvenience it may have caused. After reviewing our records, we found that we contacted you a day prior to your scheduled move to discuss the possibility of rescheduling it for the next day, as one of our drivers was unwell. Unfortunately, you indicated that a change was not feasible, and we were left with no option but to engage a third-party staff member for another local job while our team proceeded with your move as planned. As responsible professionals, we prioritized fulfilling our commitment to you, and the decision was made based on the information provided during our conversation.

Regarding the VAT, we are a VAT-registered company and are required by law to charge a 20% VAT to the government. This information was clearly stated in your quotation, indicating that the final amount is exclusive of VAT.

We hope this clarifies the situation, and we are more than willing to assist you further if you have any additional questions or concerns.

Thank you for your understanding.

Best regards,
UK MOVER MANGMENT TEAM

Noté 5 sur 5 étoiles

And my move from Fulham to Kensington

And my move from Fulham to Kensington, frankly very good workers, they take care of your equipment. I was really pleasantly surprised, it was an incredible service, they are very flexible when you have a last minute request, I highly recommend them.

15 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Disgusting service

Disgusting service. Late to arrive to the property, had to move all the items ourselves. The man who turned up wasn't even employed by them. Wanted extra money on the day even though the charges didn't apply. Requested someone to help but they didn't, they just stood and watched us struggle. Staff are meant to be fully trained. Quoted for a 2-3 bedroom house but didn't being a van big enough to complete the task so we have had to spend additional to get the job fully completed. Have asked for a partial refund as the service requested and quoted for was not fully provided, the only part that was, was the transportation but as mentioned earlier that was nearly 2 hours late. Will be interested to see what agreement can be reached.
What is even more they are not remorseful at the poor service at all - they are just interested in collecting your money and trying to charge you more. Anyone considering this company DO NOT DO IT.!

I am very happy to provide proof and verification of the bad service that is provided.

27 juillet 2024
Avis spontané
Logo de Ukmover

Réponse de Ukmover

Dear Customer,

I hope this message finds you well.

I am sorry to see your feedback regarding your bad experience. Unfortunately, I can't find your details in the system and would like to know more so we can address this situation effectively.

Could you please contact us regarding this matter urgently? We want to resolve this as soon as possible and ensure your concerns are addressed.

Please email info@ukmover.co.uk


Thank you for your understanding.

Best regards,
UK mover Management Team

Noté 1 sur 5 étoiles

Complete sham! SAVE YOUR MONEY

This is the most DISGUSTING experience I have ever had! Absolutely atrocious and complete and utter con artists! I do not know how they are still in business - it is absolutely shocking.

The owner of this business is a con artist. They will give you a price as a quote and then charge you several hundred more on the actual day. Not only that - the 'amazing' packers actually packed rubbish in the boxes that was kept in a seperate black bad to be thrown away. Not to mention the amount of damage they have done on precious items. 40% of my fragile items were broken- I have pictures as proof. What is even more they are not remorseful at all - they are just interested in eating up your money. Anyone considering this company DO NOT DO IT. Complete and utter sham!

I am very happy to provide proof and verification of the bad service that is provided.

14 mars 2024
Avis spontané
Logo de Ukmover

Réponse de Ukmover

We are sorry to hear this and if you have had a bad experience with our company please get in touch with us directly, we have tried our best to find situation like that and if there is any complaint made to us, but we couldn't find any of your details. If you are a genuine customer, we would like you to contact us directly so we can resolve the issue and if you are a competitor or some company who want our reputation down, we request you to remove this review asap.

Noté 5 sur 5 étoiles

would recommend!

The movers arrived on time, were nice and friendly, and moved everything out of the old flat and into the new one very quickly! Everything was moved with care and they even offered me a ride from one flat to the other so I wouldn't have to take longer with the tube, which was very nice of them.

7 septembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Friendly movers that got things done

Overall we had a good moving experience, team was enthusiastic and got everything moved on time. They had to travel a large distance so to cover that in a single day was appreciated.
There were a few small things that could be improved on, for example, being aware if mud and dirt is brought into the house (luckily I noticed and put down old sheets on the carpets). Specialised but not uncommon items, such as pianos, were also not handled in the best way and improved training on this could have been in place (especially since it was on the list of items).
Overall I recommend their service.

14 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. Called then last minute and they were able to come within 30 min. Highly recommend. Would use their service again.

9 février 2023
Avis spontané

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