UKPaintball Avis 

Called up today spoken to Luis he made everything so simple and straightforward. 5 mins and all booked in for a party of 6 teenagers. Very polite and professional. Thank you.

Not a company to trust!
I booked with an agent on WhatsApp, at no point was I told that there would be an additional charge of £27.50 p/h for the paintballs. Only £9.99 per child for a party, plus food on the day. I have cancelled on receiving an email this morning from paintball uk with the additional cost info. I thought there was an error.

The company need to be far more transparent if using agents to arrange their events & parties - surely direct contact with a booking agent this should mitigate the need for customers to scrupulously read through their terms.

Spoke to Lizzy in the phone and they were extremely helpful in the booking, thanks.

Very helpful and accommodating. Booked without any hesitation due to the helpfulness

Booked a low impact Paintball party for my 10 year old. Andrew made the booking process very easy and the communication was great.

Overall experience is very good. Friendly staff from the beginning and special thanks to Andrew, the online customer service staff who is really helpful and friendly.

Our group of kids had a good time at Skirmish Paintball, however we are reluctant to recommend it and doubt we would visit again. Firstly, at the time of booking we paid £9.99 per child believing this to be the full price, so I was shocked to receive an email a few days prior advising I had a balance of £200 due. This is not very clear on booking and I was very confused by this extra charge considering we chose this over Bassets Pole purely for the price.

Secondly, access to the site was surprisingly difficult - we took several wrong turns. The Wolverhampton site is located in a field, over 1.5 miles from the main road which added 10mins onto our journey (we didn't see any mention of this on the website). Getting there requires navigating dirt tracks and numerous, very large potholes!

Thirdly, our session started over 30mins later than expected, due to another party arriving late, which reduced the kids playing time significantly. Closer to 1.5 hrs rather than the 3hrs advertised.

There was also a lack of instruction on distributing paintball pellets to our group of very enthusiastic 14 year olds (we were only told to empty them into a box after the kids had ripped open the bags and lost a lot of pellets on the floor).

Finally, the site is rather tired with limited facilities (only one portaloo for the whole site!) and very little on offer in the way of snacks, although luckily we brought our own.

Whilst the kids had a great time, most of the pellets they fired didn't splatter any paint (?) and sadly it wasn't much fun for the parents - we ended up staying in the car for 3 hours keep warm.

Staff were pleasant and do their best but a lot of improvements needed to the booking system and site itself.

Luis was awesome on the phone very quick and informative process thank you can’t wait to paintball! 5 stars luis!!!

Awful booking service - promised ring back to confirm. Never did and then found no booking. Vouchers a waste of time - don’t be fooled by half day and whole day vouchers. Couldn’t book at my local centre due to having the ‘wrong vouchers’. Paid up front for paintballs to find out later that the centre only had us down for ‘free’ 100 paintballs for game 7. No record or receipt given. Expect to spend at least £100 per person for a full days paintballs.

Needed to change location on the booking. Sent an email. Response was fast and very helpful and easily transferred the booking over to a new location without issue. Great customer service.

It was Andrew that helped me out :)

Spent the afternoon here for my sons 18th Birthday, booking was easy, staff were very friendly, would recommend

I recently visited this paintballing venue with my family, and while the games themselves were well thought out and the facilities were good, and the gentleman who registered us on arrival was friendly and professional, our overall experience was deeply disappointing.
The rest the staff were noticeably unfriendly towards us. What stood out most was how differently we were treated compared to other groups. Requests we made—particularly for refills that we had already paid for—were repeatedly ignored. We had to insist multiple times before being served, which was both frustrating and uncomfortable. The rest of the participants also treated us differently and were noticeably hostile towards us.
It’s upsetting to feel that the colour of your skin may influence how you’re treated, especially in what should be a fun, inclusive environment. No one should have to push to receive the same level of service as others.
While the paintball activities themselves are enjoyable, I cannot recommend this venue to people of colour based on our experience. Respectful and equal treatment should be a given for all customers.

Easy to book over the phone. ready with all the information, details and helpful

I made a booking through luis, he was really helpful and provided excellent customer service. Would recommend to everyone.

Lizzie was super helpful booking everything, she called back a couple of times to make sure I didn't have any extra questions, and was really informative answering any questions I did have

Great customer service over the phone, clear information provided and good follow up of enquiry. Thank you.

Andrew was super helpful in booking my partner’s 30th paint-balling day, very quick and efficient