I gave UK Storage Company notice last month that I would be moving out, providing a confirmed move out date. I actually vacated the unit ahead of that date and submitted photographs through... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6 Danbury Court, Linford Wood, MK14 6PL Milton Keynes�, England, GB
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Super helpful customer services; helped with no hassle when we needed to shuffle units & upgrade; helped out with access out of hours and helpful when. we exited. Thank you all ☺️
L'entreprise a répondu
Liam was very helpful as we're other members of staff,I would definitely recommend them and use them again
L'entreprise a répondu
I ran in to an issue with access (Wholly my own doing) called the service number was assisted very quickly.
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À propos de l'entreprise
Écrit par l'entreprise
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Coordonnées de contact
6 Danbury Court, Linford Wood, MK14 6PL, Milton Keynes�, England, Royaume-Uni
- 1908793996
3,9
Bien
8 avis
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Charged for another month despite giving notice and vacating
I gave UK Storage Company notice last month that I would be moving out, providing a confirmed move out date. I actually vacated the unit ahead of that date and submitted photographs through their app to confirm that the unit had been emptied.
Despite following the process, I've now had another full month's payment taken by direct debit.
I contacted the company through their messaging system, which states that they respond within one working day. It's now been two days, and I've received no response or acknowledgement.
Moving is stressful and expensive enough without having to chase a company to stop taking payments after you've already vacated and provided the required notice.
I simply want confirmation that my account has been closed, that no further payments will be taken, and that the additional payment will be refunded.
To be fair, the storage unit itself was perfectly fine, and I've rented units from this same company on previous occasions without any issues. That's what makes this experience particularly disappointing. I'm not sure why something as straightforward as ending a rental has resulted in so much unnecessary administrative hassle this time around.
12 octobre 2026
Avis spontané
Réponse de UK Storage Company - Milton Keynes
Dear Dan,
Thank you for taking the time to leave your review and for being a returning customer.
We're sorry to hear about the frustration you experienced when moving out of your storage unit. We appreciate that moving can be stressful, and we understand your concern regarding the additional payment and the delay in receiving an update.
We have reviewed the matter and can confirm that your account closure has since been processed and an update has been provided to you.
We also understand that you contacted us seeking confirmation of the account status, and we're sorry that this was not resolved as quickly as you expected.
In recent weeks we have experienced a higher-than-normal volume of customer enquiries, which unfortunately impacted response times for some customers. While this does not reflect the standard of service we aim to provide, we appreciate your patience whilst the matter was being reviewed.
We are pleased to hear that your overall experience with the storage facility itself was a positive one and that you have previously stored with us without issue. Your feedback has been shared with the relevant team to help us improve our move-out and account closure processes.
Thank you again for your comments, and we wish you all the best in your new home.
Kindest regards,
The UK Storage Company Milton Keynes team
Réponse de UK Storage Company - Milton Keynes
Dear Lucas,
Thank you for our five star review.
We are delighted that the location was ideal for you and suited your requirements.
Thank you for storing with UK Storage Company.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
The UK Storage Company Milton Keynes team
Liam was very helpful as we're other…
Liam was very helpful as we're other members of staff,I would definitely recommend them and use them again
29 mai 2026
Avis spontané
Réponse de UK Storage Company - Milton Keynes
Dear Charles,
Thank you for your lovely feedback! We're so pleased to hear that Liam and the rest of the team were able to help and provide a positive experience.
Your recommendation means a lot to us, and we're delighted that you would choose to use us again.
We look forward to helping you in the future! 😊
Kindest regards,
The UK Storage Company team
Super helpful customer services
Super helpful customer services; helped with no hassle when we needed to shuffle units & upgrade; helped out with access out of hours and helpful when. we exited. Thank you all ☺️
24 juin 2026
Avis spontané
Réponse de UK Storage Company - Milton Keynes
Dear Ash,
Thank you so much for your kind words! 😊
We’re really pleased to hear that the team was able to support you smoothly — from upgrading your unit to accommodating access and helping at move-out. Making the whole process as easy and hassle-free as possible is exactly what we aim for.
It was a pleasure having you store with us, and we truly appreciate your feedback. Wishing you all the best, and you’re always welcome back anytime!
Kindest regards,
The UK Storage Company team
Good and fast
6 mars 2026
Avis spontané
Réponse de UK Storage Company - Milton Keynes
Dear customer,
We are glad you found our self storage process quick and easy.
If your require anything further, please speak to one of our customer support team.
Thank you for storing with us.
All the best,
The UK Storage Company Team
Great all around
Very easy sing-up process, helpful staff, nice and clean, great service!
27 février 2026
Réponse de UK Storage Company - Milton Keynes
Dear Mary,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you found the sign‑up process easy and our team helpful. It’s great to know the facility met your expectations for cleanliness and service — we work hard to keep everything running smoothly.
We really appreciate you choosing UK Storage Company. If you need anything at all, we’re always here to help!
Kindest regards,
The UK Storage Company Team
Excellent Service
I ran in to an issue with access (Wholly my own doing) called the service number was assisted very quickly.
12 février 2026
Réponse de UK Storage Company - Milton Keynes
Dear Andrew,
Thank you for awarding UK Storage Company five stars. We are so pleased, that you received Excellent Service by our Customer Support team. We are always on hand to help customers with any issue.
If you require anything further, please do not hesitate to contact us.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
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