For those considering booking with US…
For those considering booking with US Voyages… PLEASE READ
We recently returned home from our second trip booked with US Voyages. We had a great trip in 2025. We worked with Josh, and he went above and beyond to assure that everything went smoothly throughout the planning process, and also during our entire trip. So, when we decided to plan another trip this year, I again, contacted Josh. The experience this time has been , NOTHING like our prior trip. Josh was unavailable for most of the planning process, in fact I have not personally heard from him in months. Since returning home, I have tried reaching out to him and he has neglected to contact us, despite multiple promises to do so. We had numerous problems prior to our trip, including, our flights and hotels getting cancelled, things not getting booked when they told us they were, and once we paid our final payment, we never heard another word from anyone! I ended up spending a ton of time planning, and booking most of our hotels on my own, which was the only reason why our trip turned out as good as it did. The day before we were to leave for our trip, both my husband and In tried reaching out to confirm a few things, and no one would respond to us. It caused extreme stress and we started to really worry about the stability of this company. I never heard from anyone during our trip, except for the day we were traveling home. We had a 10 hour layover due to having to rebook our flight at the last minute, and Josh told us he would get us a complimentary hotel in Seoul, so we could relax and freshen up before our final flight. No one showed up to pick us up at the airport, so I tried contacting them and was told the hotel right by the airport did not work out, so they said they had moved us to a different, but better hotel. When the driver finally showed up, he did not speak any English, and we ended up nearly 2 hours away from the airport! After telling US Voyages about our situation, they quit responding to us, and we were left stranded, trying to figure things out on our own, and at our own expense. Since returning home, over a month ago, we were promised they would make things right, and reimburse us for the expenses that occurred and for the things we paid for. Despite being promised otherwise, No one has responded to us to resolve any of our issues, including Josh!
Needless to say… I would be very leery of booking with US Voyages. We know we won’t be!
Marc & Chris Carter







