Uprise Bikes Avis 

Bought a Trek in the sale. Delivered promptly and well assembled.

I can’t express enough how good the service was by the staff in the E bike showroom, very warm and welcoming.
I told them what I was looking for and they run me through various options and explained everything very well.
I will definitely be going back there and would most certainly recommend anyone to go there.

Uprise Bikes emailed to warn me of the uncertain supply of my ordered product. However within just a few days the product was delivered to my door. I appreciated being kept up to date with the supply problem and the ordered cap arrived in time for Christmas and as expected, is of great quality. The only skull cap we've found that fits my husband's head!

Absolutely fantastic
Tom and the crew was very friendly. Wasn't sure what bike to get. I ask a lot of questions and Tom was very knowledgeable. Tom show me around the shop to what was in my price range on Saturday. Came back on Monday and walk out with a really good spec bike (highly recommended) thanks again

I returned a Bike as not fit for Journey, and under Powered on hills,Was charged £411 for doing 9 miles and no mention off anything on returns policy,As charged 12% as bike classed as used now and noticed no milage put down on paperwork on buying,Was told on phone a maximum off 2 miles on test rides and wouldn't state that on e-mails or messages,tried calling shop and customer services and offered another £1000 to upgrade to full suspension and spending about £5000 and still charged,No help and taking business else were now as Need a bike and looks like, I will be as well very soon as great selection and itching to get something now,happy biking everyone

Bike had a front pannier carrier which was not set up correctly. I sent picture of the bike and this was discrepancy not picked up until i took the bike to my local bike shop.

The advisor at UBikes - when messaged - was unable to provide guidance about adjusting the handle bar height.

Great comms, fast dispatch, bike well built and packaged. Thank you

Wanted to get a bike for Xmas for my son and ended up buying one aswell. Dealt with a gentleman called Paul both times, once when deciding what bikes to get and the second when picking them up.

Paul showed great knowledge, patience and understanding of what would suit are needs so we could all be happy with our final decisions. Such a smooth experience and pleasure to deal with from start to finish.

Another thing I noticed was how welcoming the whole Uprise team were with every customer. It was like one big family. No pressure or sales tactics, just pure love of the industry.

It was also easy just bring up place the order. My bike arrived the next day fantastic.

Excellent service, and extremely fast delivery very impressed 👏

This is the second electric bike we've bought from uprise bikes and once again received excellent service. From ordering on a Sunday to receiving the bike on the Wednesday there was good communication. Again the final assembly aligning the handlebars and putting the pedals on was very straightforward.

Delivered next day free of charge, well boxed built & ready to use, will definitely use again 👌

Absolutely fantastic website. I bought the Fox race frame for my sons birthday. The delivery was so fast, and communication was perfect, I knew exactly when it was going to be delivered, thanks to regular updates. The price was better than pretty much anywhere else on Google, 1st class service. Don't hesitate, to buy from here, with complete peace of mind. Thank you Uprise!. Il be back to buy again shortly.

On purchasing my ladies Merida Crossway 300 online at Uprise Cycles for £875 on Friday lunchtime ( for my wife's birthday) I recieved an email that afternoon at 3pm saying it has been packed & dispatched to FedEx for delivery on the following Monday afternoon!
Communication from FedEx & Uprise was superb & I recieved my new bike ready for my wife's birthday!
The bike was very well packed & the speed of delivery was impressive. The Merida Crossway 300 is an expensive bike (£875) but it is packed with very high quality components, you'll love it!

Great company to deal with and I love my Mirider 24

3 weeks and still no bike, resolution or refund.

Cycle solutions / uprise bikes are the same company. Rebranded from the awful cycle solutions doesn't mean the company and practices have changed.

Placed an order through cycle to Work scheme. Received a defective bike which was dangerous and not road worthy. Brakes completely not working and the threadding holding the front brakes to the fork was gone. Nathan agrees to send out a replacement bike as soon as faulty bike is collected.

Fedex do not turn up on scheduled day. Waste another day using family to stay in. Bike is finally collected but Nathan says to wait until bike arrives. 4 days later still no update from Nathan other than still waiting for the bike to arrive with him.

I call up speak to Sam. I then get told due to my bike being discounted originally they'll no longer honour the replacement bike but a repair with no clear time limit. Speak to bike manufacturer and make me aware they dont have replacement parts available.

Send an email to Nathan, he doesnt have the courage to reply back for delivering a terrible service. Escalate to a complaint but guess what, its the same team that deal with complaints and doesnt go higher. Now awaiting a cancellation.

I purchased the am flow from uprise bikes online, communication and service was absolutely amazing and the after sales is just another level after developing an issue with my touch screen I contacted the guys for some advice and had a immediate reply offering to courier the bike to them and even taking care of the packing. Mercedes and all the big manufacturers could learn a thing or too from uprise and am flow completely blown away with the levels of customer service with a new screen on its way with no issues!

I really can’t thank Jamie and the guys at uprise bikes at Swansea for the level of service given Five stars 🌟

Fantastic service. Really helpful with a return item. Service was way beyond what you'd get in most places. Happy rider. Thanks Uprise.

Excellent communications for stock of bike and very quick to answer online messages.
Bike was ordered and I received in 1 working day, well packaged and with an good information pack.
Highly recommend this company!