Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Painting service is though handy in a way you don't have to run around, it is not 0 risk 100% happy service. RM once sold, starts the work hardly in control and doesn't bother to keep a tab on the jo... Voir plus

Noté 1 sur 5 étoiles

I tried to book a TV repair service. They appointed a professional which has been under rated so i asked to change the professional. Since i asked to change the professional i was refused to give any... Voir plus

Noté 1 sur 5 étoiles

This app wasted my time, energy and money. They have the worst application ever and very inconvenient rules. The cleaner not clean properly and the agent are not professional at all. Instead of help... Voir plus

Noté 1 sur 5 étoiles

The worst company ever , Terrible service. This is the third time they've sent an "unprofessional cleaner" who clearly doesn't know how to clean. Every time, I have to clean the house myself afte... Voir plus

À propos de l'entreprise

  1. Service de ménage à domicile
  2. aussi dans
  3. Masseur
  4. Service de débarras de maison

Informations provenant de diverses sources externes

Book premium quality home services. Hotel-style Cleaning, Gardening, Handyman. By vetted professionals! Safe & hygienic!


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

617 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,4

Tous les avis

(617)

32 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

amazing clean

The cleaner arrived on time, with all the equipment needed. He is very kind and respectful.
He finished the work in under 3 hours and the house was amazingly cleaned. He tidied up too.

31 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Professional and thorough!

The service provider arrived on time, was extremely pleasant and professional. She did an extremely through job leaving the large balcony and bathroom absolutely spotless. Highly recommend

28 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Reliable and Consistent

Cleaning from Urbancompany is reliable and consistent, requires so little thought and effort and a perfectly clean place ever time which is what a busy professional needs!

28 mars 2022
Avis spontané
Noté 4 sur 5 étoiles

Good service, app.

It’s pretty easy to use the urban company app to book a regular clean. It would be good with some added functionality (e.g. easier to change booking details) but overall good. I like that you can see the reviews if your service professionals and make changes prior to them arriving.
Our cleaners are well priced and trustworthy.

27 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

I’ll be using UC again!

I was able to book a cleaner for the next day recently which was super handy! The cleaner was on time, gave the house a really good clean and was friendly. Booking thru the app is very simple and easy to know how much you’re paying upfront.

27 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

Don't use this company

Seriously, do not use this company. I paid for a number of services, most of which were badly done, and 2 of which were not even attempted (fridge and rangehood), and I notified Urban Company of this the very same day. Two months later I still haven't had a resolution, and have contacted them more than 15 times via email and phone, been promised I'll get a reply but nothing.

I would never recommend this company.

21 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

Money hungry bloodsuckers

If you are about to join the company, think again. I worked for this comapany for month and half. This job is not only physical but lots of mental stress as well from Company itself. They care about nothing but money. They take 23% commissions of every single work you do. They don’t look after their staff at all. Worst worst worst company. You won’t earn anything from it. They promise you $40/hr but trust me they are only counting the time that you are at the home. The travel time, the time you are waiting to start for second home and etc you only get $20 /hr plus you have to pay your own taxes. They say it’s like your business, but you can’t even reschedule the booking at app. No possible control over it at all. You are literally working as a sheep for the company. All the workers who are supposed to be there when you call while work problems or so, I don’t know what they are there for, they do nothing. Too quick to take money out of your account but won’t even pay you the superday guarantee making 100 excuses. Also you work for rating not money, you have to maintain 4.3 rating or you get blocked and when you get 1 star the rating goes down by 1 percent but when you get 5 star, the rating only goes up by 0.3 percent. Then they start torturing you for it and block you if it goes below 4.3. And then beg you again to come for a “refresher training”. Not worth it at all. Save yourself and take my advice, I am doing you a favour, do not work for this company or you will be here in few weeks joing my review.
Your welcome

18 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Would recommend!

Also love using urban company to clean my home. The app makes it so easy to customise each booking and it’s such a stress free process. Al of the cleaning professionals are really lovely as well. Would definitely recommend.

15 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Love urban company

Love urban company - so easy to just get a room and a bathroom cleaned or change it to the whole house.
Also have had the pest control and the guy was very knowledgeable and took his time

9 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

I’ve used urban co a few times now, each time been assigned a different person and each time I have been extremely satisfied with the cleaning carried out. All cleaners were friendly and efficient.

7 mars 2022
Avis spontané
Noté 1 sur 5 étoiles

Worst cleaning company EVER.

Giving a 1 star because there's nothing lesser than that. We booked one month in advance and planned our flight tickets accordingly. 12 hours before the service, they cancelled on us due to apparent technical issues. We had to clean the entire house because it was too late to find anyone. Can't believe how ridiculous this company is. Last time they were late and now they never showed up. Wow. Highly recommend to shut it down rather than operate at this point. Our friends had a horrible experience too where the cleaners didn't clean the property efficiently.

4 mars 2022
Avis spontané
Noté 4 sur 5 étoiles

Very easy to book service

Very easy to book service. The app is great and easy to navigate. The pricing was also fair. The cleaner was really good and I was impressed with the deep clean of the bathroom.

3 mars 2022
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus