Urban Rider Avis 422

Really straightforward online shopping, I was able to order with confidence due to the good info on each product.

I recently purchased a new motorcycle helmet and unfortunately noticed that the visor arrived slightly damaged. While this was disappointing at first, the way the company handled the situation completely turned things around for me.

I reached out via email to explain the issue, and their response was quick, professional, and genuinely helpful. They immediately arranged for a replacement visor to be sent out via next day delivery—no hassle, no back-and-forth, just excellent customer service.

Highly recommend this company not just for their products, but for the way they look after their customers!

Delivered on time and quality is brilliant

Urban Rider has some really nice bike gear at great prices too. The web site is easy to use, correspondence, dispatch and delivery is rapid. I ordered a helmet on the easter bank holiday then followed it up with an email to change the size and still took delivery on the wednesday and I'm up in North East Scotland.
Great people to deal with and I'll definately buy from them again.

Can’t fault it. Great selection of high quality products. Great pricing. Jacket arrived quickly. Very happy

Great service as usual, handy reviews on the products they sell giving a good idea of sizing if buying online.

Bought a helmet, riding cargos & some goggles from Urban rider and they were great!

I had a quality issue with my goggles and they gladly replaced them after I showed them some photos of the issue.

5 stars, will be ordering again in the future!

Long wait for a delivery, why not next day delivery? You can do better!

Sizing guide was accurate with jacket fitting well, fast delivery and well packaged to protect the jacket in transit.

A great helmet and cheapest on the internet, what's not to like, excellent communication and well boxed, thanks to all at Urbanrider

Went online, found 3 open face peaks i wanted, and a facemask. Ordered and paid. I even paid for extra post. Then noticed part of the order was going to be at least a week, and 1 item within 2 days. So i emailed asking the situation. No reply, thats ok i thought. Ive just looked and i can not find a thing of the order, and my account on their webiste i can no longer get into. My order is no longer, no replys to a simple email, no expenation. Was this all because i ordered and questioned? why? if you have items showing in stock, to then cancel the order and ignore the customer. Ive never ordered from this company, ever, so im at a loss as to why. I was looking at 2 new helmets as well.
order was put in on the 29th

I’ve bought a few things from Urban Rider over the years, they are always quick to deliver, ready to help with any queries, overall, nice people to do business with. My partner bought the Belstaff Cherwell, wanting something possibly a bit warmer than her Trialmaster. It arrived, was the usual Belstaff quality, was indeed snug and warm, had all manner of quality bits and shapes, a very nice jacket indeed. Ultimately though, she had to send it back as, like so many ladies motorcycle jackets, there was no room at all for a pair of boobs, why do they do that? Have clothing designers seen women?!
Anyway, lovely jacket, fabulous quality, and Urban Rider have helped with the whole shopping experience too.
Thanks.

Really like the video guides for the products, especially regarding sizing/ fit ..super helpful when buying online. Would definitely buy from here again.

Good experience , and very responsive customer service/ help

Grate service. Good packaging. Delivered on time as promised.

First class customer service, quick delivery and reasonably priced. Will definitely use again.

I’ve shopped with Urban Rider several times now and they’ve been excellent every time. The staff are super helpful, genuinely well informed about the kit they sell, and always happy to talk through options rather than just push the most expensive item. Their product range is high quality, and their advice on sizing and fit has helped me get it right first time when ordering online. Communication and delivery have been smooth and professional, and it’s clear they really care about customer service. Overall, a top-notch shop for motorcycle gear – highly recommended,

Great experience, good company