Urban Rider Avis 

Terrible and would definitely not be back!
Bought two pairs of shoes to check for size. Could have bought from a different shop, but this one advertised a fast and free delivery. The shoes weren’t sent for over a week. No information. Eventually I contacted them and they said they had a delay from a supplier, and all of a sudden they sent them next day.. looks like they just forgot.

I then wanted to send one pair back and turns out the options available to post back are only for mainland. Which fair enough is part of terms and conditions - however, in this situation I would have expected a small gestures of help due to issues with my delivery. Product is good, but ‘urban riders’ as a shop is a mess and customer service is pretty poor. Do not recommend.

Wife happy with her moto girl bandana. Service fast from Urban Rider

The customer service at Urban Rider is second to none, imo. I reached out to the team for some help selecting a riding jacket and they put so much thought and consideration into their extremely detailed reply. A big thanks to Izabela and the Urban Rider team.

Very helpful Biker store with a good selection of varied brands. Have bought numerous items from them, they do offer free returns, HOWEVER be aware that this is via a mailed label, which, if you don’t have a printer at home (like myself), means you can’t use it. If you’re returning items of £50 or more via DPD, you’ll pay a higher rate. It cost me £20 to return a helmet that didn’t fit. However this isn’t Urban Rider’s fault. If you do have an issue, they are quick to respond.

As always the order very efficiently and quickly dealt with. I've used this company a few times now and each time the same great service.
In this day of scams and fraudsters it's nice to know you are dealing with a genuine company who does exactly as they say.

Really straightforward online shopping, I was able to order with confidence due to the good info on each product.

I recently purchased a new motorcycle helmet and unfortunately noticed that the visor arrived slightly damaged. While this was disappointing at first, the way the company handled the situation completely turned things around for me.

I reached out via email to explain the issue, and their response was quick, professional, and genuinely helpful. They immediately arranged for a replacement visor to be sent out via next day delivery—no hassle, no back-and-forth, just excellent customer service.

Highly recommend this company not just for their products, but for the way they look after their customers!

Delivered on time and quality is brilliant

Urban Rider has some really nice bike gear at great prices too. The web site is easy to use, correspondence, dispatch and delivery is rapid. I ordered a helmet on the easter bank holiday then followed it up with an email to change the size and still took delivery on the wednesday and I'm up in North East Scotland.
Great people to deal with and I'll definately buy from them again.

Can’t fault it. Great selection of high quality products. Great pricing. Jacket arrived quickly. Very happy

Great service as usual, handy reviews on the products they sell giving a good idea of sizing if buying online.

Bought a helmet, riding cargos & some goggles from Urban rider and they were great!

I had a quality issue with my goggles and they gladly replaced them after I showed them some photos of the issue.

5 stars, will be ordering again in the future!

Long wait for a delivery, why not next day delivery? You can do better!

Sizing guide was accurate with jacket fitting well, fast delivery and well packaged to protect the jacket in transit.

Went online, found 3 open face peaks i wanted, and a facemask. Ordered and paid. I even paid for extra post. Then noticed part of the order was going to be at least a week, and 1 item within 2 days. So i emailed asking the situation. No reply, thats ok i thought. Ive just looked and i can not find a thing of the order, and my account on their webiste i can no longer get into. My order is no longer, no replys to a simple email, no expenation. Was this all because i ordered and questioned? why? if you have items showing in stock, to then cancel the order and ignore the customer. Ive never ordered from this company, ever, so im at a loss as to why. I was looking at 2 new helmets as well.
order was put in on the 29th

I’ve bought a few things from Urban Rider over the years, they are always quick to deliver, ready to help with any queries, overall, nice people to do business with. My partner bought the Belstaff Cherwell, wanting something possibly a bit warmer than her Trialmaster. It arrived, was the usual Belstaff quality, was indeed snug and warm, had all manner of quality bits and shapes, a very nice jacket indeed. Ultimately though, she had to send it back as, like so many ladies motorcycle jackets, there was no room at all for a pair of boobs, why do they do that? Have clothing designers seen women?!
Anyway, lovely jacket, fabulous quality, and Urban Rider have helped with the whole shopping experience too.
Thanks.

Really like the video guides for the products, especially regarding sizing/ fit ..super helpful when buying online. Would definitely buy from here again.

Good experience , and very responsive customer service/ help